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“Highly priced Average hotel”

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Hotel Etoile Saint-Honore by HappyCulture
Ranked #342 of 1,804 Hotels in Paris
Certificate of Excellence
Reviewed December 24, 2012

Best part about this hotel is the staff - they are very polite and courteous and would go out of their way to make you comfortable. Also each one of them spoke perfect English. On our request, they even advised us an Indian restaurant in the Champs Elysses area and also helped us identify routes. Full marks to the entire staff for their hospitality and I again thank them for the same.

However, that's about the only positive thing I could say about this hotel. The pictures on the website could mislead you into thinking that its a beautiful and nice hotel. But actually its not. The building is old and the lifts (one of which was not working) were so cramped up that it could hardly accommodate 2 people comfortably. Therefore, we decided to use the stairs instead. So if you are planning to book this hotel to get a view of the Eiffel Tower from your room think twice about it because your room would then be on the higher floor and you would be compelled to use the lift which could be no less than a nightmare.

This hotel has two connected buildings, an old and a new one. Initially, we were given a room in the old building which was very dingy, suffocating and not well furnished. However, on our request the staff was kind enough to shift us to a room in the new building. The staff even gave us various options of the rooms which were available with them. Room finally which we chose in the new building was much much better.

The buffet breakfast was also not lavish, they had very limited offerings and the same menu was repeated daily. Even the evening snacks were nothing too great and this menu was also repeated every evening.

Overall I would say hotel was average and did not justify its price.

Room Tip: Don't choose room on higher floors to avoid using the lift
See more room tips
  • Stayed: November 2012, traveled as a couple
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4  Thank AwasthiAtul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DOUIEB, Directeur général at Hotel Etoile Saint-Honore by HappyCulture, responded to this reviewResponded January 2, 2013

Dear Customer,

first and foremost we wish to thank you for taking the time for sharing your comments with this community.

We are proud to learn about your positive feedback regarding our reception staff and it will be my pleasure to share your comment with them.

We regret that the hotel itself did not meet your expectations.

Concerning our elevators, they are part of a full renovation which forced us to block 1 elevator per side to allow the company to change them.

We would like to remind you that all the hotel rooms have been renovated during the last 2 years and last room was delivered in mid 2011.

Our breakfast buffet and tea Time buffet are part of our exclusive offer "All for you" which offers you a welcome drink, breakfast, tea time buffet, soft drinks in minibar and Wi-Fi connection; we though regret that you found our offer not up to your expectations and we thank you for letting us know, this will help us to have some elements to improve our product.

Looking forward to the great pleasure of welcoming you back to our hotel in the very next future.

Best regards

Marco Calderone
Rooms Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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413 - 419 of 1,110 reviews

Reviewed November 24, 2012

We chose this property initially for the location. It's an easy walk to the metro, and just off the beaten path. Staff was courteous, breakfast and tea time provided were adequate. The two main flaws with this facility were the speed of the Internet, which was horrible. This may need to be taken into consideration if you will need Internet to conduct business during your stay. The second problem was the lift. There is only on working lift in this building. According to staff, the second lift has not been operational for over two months. All in all, it was an enjoyable stay.

Stayed: November 2012, traveled as a couple
2  Thank lforbus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DOUIEB, Directeur général at Hotel Etoile Saint-Honore by HappyCulture, responded to this reviewResponded November 27, 2012

Dear Customer,

first and foremost we wish to thank you for the time you took for sharing your comments with this community.

We took good note of your suggestions and wish to apologize for any incovenience they might have caused.

Definetely our elevators are under complete renovation since October 29th and one of the 2 is all the tilme operational.

We look forward to the great pleasure of welcoming you soon back to our property.

Best regards

Marco Calderone
Rooms Division Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 17, 2012

This hotel is located at few minutes walking from Champs Elyèe. Rooms are not too big ( But in Paris the hotel with big room are VERY expensive!).
Good management, people friendly and available to help you at any moment.price are good, considered that you are in Paris most expensive area. At arriving the management offer to you a glass of Champagne and snacks ( cheese,rice,some ham etc):First time for me after so many years spent for business and pleasure in Paris.Room are confortable, with Free WiFi and complimentary Coffee and Tea.
Breakfast in American style, including butter and marmalade!!
I stay for 3 nights and for sure I will back again.
I suggest to go at Clarion Collection.Will be a good choice.

Room Tip: Some rooms have a very tin bath room.
See more room tips
  • Stayed: November 2012, traveled on business
    • Value
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1  Thank Ottavi0R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DOUIEB, Directeur général at Hotel Etoile Saint-Honore by HappyCulture, responded to this reviewResponded November 23, 2012

Dear Customer,

first and foremost we wish to thank you for the time you took for sharing your comments with this community.

Your comments represent the most valuable source of motivation for our team. It will be my pleasure to extend your feedback to all the team members.

We look forward forward to the great pleasure of welcoming you back to our property in the very next future.

Best regards

Marco Calderone
Rooms Division Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 13, 2012

Good value hotel (free wifi, breakfast included, free glass of "champagne", free evening buffet), clean and modern room, well insulated to outside noise, big windows that could be opened, spotless bathroom. Halls, lobby, lifts, landings, stairwell etc could do with a refresh. Staff where helpful and friendly. Highly recommended for price / quality ratio.

  • Stayed: November 2012, traveled on business
    • Value
    • Location
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1  Thank Tervuren-Paddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DOUIEB, Directeur général at Hotel Etoile Saint-Honore by HappyCulture, responded to this reviewResponded November 23, 2012

Dear Customer,

first and foremost we wish to thank you for the time you took for taking the time to share your comments with this community.

Your feedback represents the most valuable source of motivation for our team, which will be more than happy to learn about your experience.

We look forward forward to the great pleasure of welcoming you back to our property in the very next future.

Best regards

Marco Calderone
Rooms Division Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 12, 2012

Excellently located hotel - 5 minutes from the Champs-Elysee. My room was cute - small but well decorated and spotless. The staff were very friendly when I checked in and there were lots of surprising extras (I had been unaware of them as my room had been booked through my work). Breakfast was free, so were the soft drinks in the mini bar, and there was also a free light buffet in the evening. I thought these were all really nice, thoughtful touches, especially for tourist using the hotel.
I stayed for 2 nights but on the second evening i realised the heating in my room wasn't working. The staff immediately tried to fix it but when they realised they couldn't I was upgraded to a premium room. This room was bigger and more comfortable than my first standard room but I would have written the same review even if i hadn't stayed in a premium room.
I would recommend this hotel for business or pleasure and will definitely stay here again - probably for both!

  • Stayed: November 2012, traveled on business
    • Value
    • Location
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1  Thank AmyBalham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DOUIEB, Directeur général at Hotel Etoile Saint-Honore by HappyCulture, responded to this reviewResponded November 23, 2012

Dear Customer,

first and foremost we wish to thank you for the time you took for taking the time to share your comments with this community.

We deeply regret that you experienced a problem with the heating system but happy that you found satisfaction with our solution.

All your wonderful comments represent the most valuable source of motivation for our team. It will be my pleasure to extend your feedback to all the team members.

We look forward forward to the great pleasure of welcoming you back to our property in the very next future.

Best regards

Marco Calderone
Rooms Division Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 30, 2012

I think that it does deserve its 4 star rating.

Centrally located, spotlessly clean throughout, great beds, terrific friendly staff. We booked a junior suite, it wasn't, it was a large bedroom with an odd box-room with sofa.

I'd go again, standard room next time though.

  • Stayed: October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
1  Thank Eaterist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DOUIEB, Directeur général at Hotel Etoile Saint-Honore by HappyCulture, responded to this reviewResponded October 31, 2012

Dear Internaute,

thank you for sharing your feedback with this community.

Your feedback has been forwarded and will be shared with our team as it represents a valuable source of motivation.

We took good note of yuor commet regarding our Junior suite and regret that this was not exactly what you expected to have.

unfortunately, due to the nature of the building, some rooms are different from others and concerning our junior suites we do provide different layouts than the one you had.

It will be a pleasure to give you further information whenever you wish to visit us back in the next future.

Best regards

Marco Calderone
Rooms Division Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 27, 2012

I've stayed in this hotel 6+ occasions so far this year and am about to go back. Both for work and a weekend break.

The rooms can vary in size from medium to large, i'm yet to see a room that is "too small". Quite a few rooms have lockable connecting doors which are useful for family breaks.

The bathrooms are a good size, some have a separate bath and shower cubicle though are decorated in a freakishly 70s looking yellow/orange combination.

The hotel has had a promotion every time I've stayed where you get a free glass of champagne (I've only taken them up on it twice) which is a nice touch, and as well as breakfast they offer an evening buffet which some visitors might find useful.

The staff are always friendly and happy to help, eg when I accidentally locked my room safe and couldn't reopen it - this was not an issue for them.

The location is a nice and relatively quiet road but about 5 minutes walk from the Champs Elysees, and a couple of metro stations are 5-10 minutes away. Also there are two Starbucks nearby! Which for me is a plus :-)

  • Stayed: September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Dean D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DOUIEB, Directeur général at Hotel Etoile Saint-Honore by HappyCulture, responded to this reviewResponded October 31, 2012

Dear Customer,

first of all we would like to thank you for your loyalty and for the time you took for sharing your comments with this community.

We took good note of your comments and would like to inform you that those bathrooms you refere to are going to be part of a renovation which will be matching with the room's decore.

Your good comments represent a great source of motivation for our team and for us in order to always improve our product and service.

Looking forward to the great pleasure of welcoming you back to our property soon, we send you all our best regards.

Marco Calderone
Rooms division Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Etoile Saint-Honore by HappyCulture

Address: 214 rue du Faubourg Saint Honore, 75008 Paris, France
Phone Number:
Location: France > Ile-de-France > Paris
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#227 Luxury Hotel in Paris
#330 Romantic Hotel in Paris
#412 Business Hotel in Paris
Price Range: $135 - $289 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Etoile Saint-Honore by HappyCulture 4*
Number of rooms: 85
Official Description (provided by the hotel):
Hotel Etoile Saint-Honore is located on Rue du Faubourg St Honore, near the Place de l'Etoile and the Arc de Triomphe, and just afex minutes away from the Champs Elysees. It is a hotel that combines elegance and modernity in a very Parisian style. Each of the 85 rooms including 9 Junior Suite displays a very strong attention to detail and features cutting-edge technology. ... more   less 
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Also Known As:
Clarion Collection Etoile Saint Honore Hotel Paris
Best Western Etoile Saint Honore
Best Western Paris
Paris Best Western

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