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Reviewed March 21, 2019

Date of stay: March 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Laurence A, Communication Director at Sofitel Paris Arc de Triomphe, responded to this reviewResponded March 26, 2019

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed March 16, 2019 via mobile

The staff at this hotel were amazingly helpful as my colleague and I arrived in the midst of a protest at the Arc de Triomphe. Although we were booked nearby, they graciously welcomed us in and provided us a place to wait until things settled and we were able to access our hotel. Look forward to staying here every time I return to Paris.

Date of stay: March 2019
Trip type: Traveled on business
1  Thank wallyg8r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laurence A, Communication Director at Sofitel Paris Arc de Triomphe, responded to this reviewResponded March 19, 2019

Dear guest,
We would like to thank you for taking the time to write us in reference to the protest last Saturday and for your kind words.
It was a pleasure and quite normal for us to welcome you and hope that you will keep an pleasant memory of your Parisian stay despite this agitated Saturday!
We hope that we will have the opportunity to welcome you you during your next stay in Paris.
Best,
Laurence Seguin
Communication Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 11, 2019

Well, it's hard to find the wonderful type service my wife and I received from staff at this hotel. Alain and Salim are super stars with a great supporting cast of folks they work with. It was out 22nd anniversary and they made it me look pretty good...lol From making reservations to a fantastic restaurant to arranging flowers for my wife, they went the extra mile. The rooms are nice and clean and the hotel is in a great area. I highly recommend this property.

Date of stay: March 2019
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank jamesammons69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laurence A, Communication Director at Sofitel Paris Arc de Triomphe, responded to this reviewResponded March 13, 2019

Dear guest,
We would like to thank very much for your excellent review following your stay at the Sofitel Paris Arc de Triomphe. We are of course very touched by your kind comments on our hotel and more particularly on the service provided by Alain and Salim. Your compliments have been of course passed onto them.
We do hope to have the opportunity to welcome you back in the future.
Very best regards,
Laurence Seguin
Communication Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 11, 2019

We just spent four nights at this hotel and were so pleased. Alan Hupe the concierge was so kind and helpful even before we arrived. I had emailed to ask him to help with dinner reservations places I knew I would have trouble calling since my French is limited to VERY basic. He made sure everything was arranged and could not have been more helpful. Salim the Manager, and Alan worked with the Sofitel team to make sure our Anniversary was special, fresh made dessert waiting in our room at the end of the day twice with very nice notes of congratulations! Our room was clean and bedding was very nice and comfortable. The hotel is located blocks from the Arc De triumph, and around the corner from the Champs-Elysees, It is less than a two mile walk to the Eiffel Tower and the tower can be seen for a couple of rooms.The breakfast in the morning was nice with a very good variety of cheeses, meats, breads, pastries, eggs, with several juices and coffee to choose from. Thank you Salim, Alan and team for a great experience!

Room tip: High floor corner room request
Date of stay: March 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Service
Thank Travelingwifey0308
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laurence A, Communication Director at Sofitel Paris Arc de Triomphe, responded to this reviewResponded March 11, 2019

Dear guest,
Thank you so much for taking the time to share your experience following your stay at the Sofitel Paris Arc de Triomphe. We are delighted to read that you greatly enjoyed our hotel and were particularly touched by your comment on the kindness and service provided from Alain and Salim.
Thank you for mentionning their names and be sure that your kind reviews will be passed onto them.
We do hope to have the pleasure to welcome you back in the future.
Very best regards,
Laurence Seguin
Communication Director

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Reviewed February 25, 2019

Hello, you are probably wondering why we chose this hotel?
It was chosen by my partner as a surprise Birthday/anniversary/valentines gift. So why would we chose Sofitel brand?
.........Read on ----------> We often stay in Sofitels when we fly out to Dubai or Maldives from Gatwick Airport. Its always the best way to start our holiday and in style too.
So what Did Paris Sofitel have to offer ??

We took the Easyjet 08:10 flight from Gatwick to Charles de Gaulle which took approx 40mins. We landed in beautiful warm sunshine In February on one of the warmest days of the winter so far.

Airport to Hotel - The route

We first purchased Two, two day visit Paris tickets from the kiosk machines ( multi language machines ) which go from 1- 5 zones including the airport. which we foiund was enough.
The cost per two days per person where 38.35 Euro's

We followed the signs to the Metro which you turn left after exiting the arrivals.
The train route we took was the B (BLUE LINE) and got off at the stop called Chatelet Les Halles and changed on to the 1( YELLOW LINE) heading to George V and got off at this station.

Walk up towards the Arc de Triumphe and cross over the read road to find Rue Balzac and head down this road.
Pass three junctions and until you reach Rue Beaujon Rd and you will see the hotel on the corner
.

The Hotel Reception

From the moment you enter the quirky hotel & modern stylish arty hotel you are greeted by the staff with a welcoming smile and very friendly too. Don't worry if you cannot speak French.

We arrived early and decided to have a couple of cocktails...Vodka Martin & dry rose Martini while we waited approx 20 mins for the room to be ready.
Striaght away we were upgraded to a higher standard of room & were told we were the guests of the day !!! This meant a lovely freebie drink or two at the bar and also other little personal touches which made us feel special.

The room
Lovley stylish room with even a balcony. The shower was spacious & moden, also very clean all round. Slippers bathrobes, turn down service and chocalates greeted us at night. Toiletres but no toothbrushes or ironing board ( which I miss )

The sound system was Bose and the room sounded amazing

The lightining system
There is a BLUE light that can be left on, it's suituated on the window side of the bed which after 30 minutes of looking around to switch it off late at night....I finally found on my girl side of the bed :O(

The noise
There wasnt any, it was peaceful and fantastic to fall asleep on the queen sised bed. Very comfortable.

The restuarants

Unfortunately, they looked nice but we had booked a meal in the Eiffel Tower at 6:30 pm so did not eat here.

The ambiance

The place felt like a meeting place, a romantic getaway, a friends reunion. It has it all rolled into one.

The staff
All lovely and taught me a little more French at the bar !!
They all were lovely and friendly .

The demonstrations on Saturdays - Yellow vest
Don't worry about this, they march and not too near the hotel. We saw them and crossed the road with a high police presence all around, felt very safe at all times

The Tourist areas, just keep your wits about you, there pick pockets and dodgy salesmen but if you zip everything up...it's fine. Don't buy any fake tickets.

The loacation
Perfect for walking form the Arc de Triumphe all the way to The Louvre ( about 3 miles in total) which is a stroll for an hour, with great views on route too.

Would we visit again - Yes, bring our friend too !

We love the Sofitel brand and the way they treat you.

Love Paul & Giedre ( soon to be Mrs Addison ) again staying at Sofitel before Flying off to Seychelles and Maldives in August 2019.

Room tip: Just chill and relax at the bar...everyones favourite tip !
Date of stay: February 2019
  • Trip type: Traveled as a couple
    • Value
    • Sleep Quality
    • Service
2  Thank Paddy121
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laurence A, Communication Director at Sofitel Paris Arc de Triomphe, responded to this reviewResponded March 1, 2019

Dear Paul & Geirdre,
First of all, thank you so much for the time you took in writing us, with so many details on your trip and stay at the Sofitel Paris Arc de Triomphe.
Your review is just great and it is such a pleasure to share it with our teams which will be touched, for sure!
We are delighted to read that you spent a beautiful stay with us, that you enjoyed our hotel as much as the service, attentions provided by our teams.
Also, thank you for your loyalty to Sofitel, we guess you are a fine connoisseur of our brand!
All the best to you, we understand that beautiful personal projects are coming soon...
We hope to have the pleasure to welcoming you back in a near future.
Very best regards,
Laurence Seguin
Communication Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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