I am a big fan of the Sofitel and of the Accor range in general so it is with particular regret that I gives the Sofitel Arc de Triomphe only three stars. Alas, this is the best I can do. Yes, the hotel is under construction and I am willing to forgive this, but there were just too many problems: 1) We weren't able to check in until 3 pm. 2) When we did check in, the room temperature was very cold (eventually rectified). 3) Laundry turnaround time >1 day. 4) The sinks were clogged and the maintenance man had to be called, interrupting our morning. 5) There was no hot water, again maintenance had to be called. At one point we asked to be transferred to a different room, but this was impossible as the hotel was full.
All of the calls (to housekeeping, room service, etc) are routed directly to reception who then ask the relevant department to call the room back. In the case of room service this process took twenty minutes, too late for us to have breakfast in the room. Weirdly, room service called us right before we left the room, thinking we were someone else.
In general, the stay was a disappointment. I may go back after construction is finished but for now, the hotel is not fit for purpose.
- Official Description (provided by the hotel):
- Discover the sophisticated ambiance of the Sofitel Paris Arc de Triomphe, a hotel close to the Champs Elysees and luxury boutiques. The Haussmann exterior of this hotel par excellence houses an interior designed in collaboration with Studio Putman. This hotel near to the Arc de Triomphe offers an ideally located pied-a-terre. The luxurious fabrics and soothing blue tones of the rooms will delight your senses.The comfortable MyBed, luminotherapy and WIFI access will make your stay in Paris a truly exceptional experience. ... more less
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- Also Known As:
- Sofitel Arc De Triomphe Hotel Paris
- Sofitel Hotel Paris
- Sofitel Paris
- Paris Sofitel