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“Wonderful stay and excellent service” 4 of 5 stars
Review of Sofitel Paris Arc de Triomphe

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Sofitel Paris Arc de Triomphe
Ranked #235 of 1,811 Hotels in Paris
Certificate of Excellence
GreenLeadersBronze level
Level Contributor
36 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Wonderful stay and excellent service”
4 of 5 stars Reviewed September 7, 2012 via mobile

Excellent service from the team at the hotel from concierge to receptionists etc. everyone greets you around the hotel. Room was huge and very cozy! Toiletries were a surprise! - luxury brand! Everything in the room is more than sufficient for my stay including an umbrella as it rained heavily on one of the days. Highly recommended! Food in restaurant was average though. Thanks for the wonderful memories!

Helpful?
Thank Peipei19
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
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911 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (80)
Date | Rating
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  • Dutch first
  • English first
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English first
Stockholm, Sweden
Level Contributor
27 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 stars Reviewed September 2, 2012

Hotel is currently undergoing some renovation, it is long overdue. However it has its qualities and above all a great staff for most parts.
Service was just perfect, friendly, not overdoing it, attentative, just right.
Stayed at 7th floor, room was large, cool A/C, quiet room, good housekeeping but as with the rest of the hotel a renovation is overdue.
Location is perfect, close to the Metro and central parts of Paris. Beeing a bit of the main street surroundings are quiet with little or no traffic beside the hotel.
Brekfast just right, enough to choose from and with great quality and taste. Brekfast room, decoration and sitting areas reminded more of a home then a busy hotel. A long brekfast can be recomended. Service perfect and prompt.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank pevast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bath, United Kingdom
Level Contributor
109 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
3 of 5 stars Reviewed September 1, 2012 via mobile

Stayed here on the back of staying in a SOFITEL in Luxembourg (superb hotel - see separate review) and an MGallery (ACCOR Group) hotel in Strasbourg (again superb - separate review).
Although I knew about the renovation work I was a little disappointed with the room, and especially the shower - the worst I have ever seen in a high end (4* or higher) hotel.
Service was generally of very high calibre, which went some way to make up for the less than 5* accomodation, but what finally pushed my rating down was the total lack of hot water (boiler problems) on the last morning. Mentioned this at check out and was asked if I wanted to talk to the Guest Relations Manager, which I said I did. Was then informed that they were in a meeting but if I left me e-mail address (which I did) they would contact me - still waiting a week later! Reception staff offered a 50% discount on my last night which I accepted for the time being as there was no Manager to talk to.
This hotel may become a 5* hotel when it is refurbished but until then it is at best a 4*. It really should be closed while the refurb is being carried out so as not to disappoint SOFITEL customers expecting the usual SOFITEL 5* experience.

  • Stayed August 2012
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank mab_robinson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Naperville, Illinois, United States
Level Contributor
45 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
4 of 5 stars Reviewed August 2, 2012

The hotel was a great location. We walked everywhere! Be prepared for some good ole fashion power walks. The weather was amazing during our visit which allowed us to enjoy all the amazing outside seating at different locations. This hotel was under going MAJOR renovations which did make for alot of noise. The breakfast (which was included in our trip) was fantastic, and if you didnt see what you wanted on the menu....they would make it. The air was turned off during the construction and it was very warm for March this year...they went and bought a fan for our room. Our bathroom was huge!!! This hotel will be amazing once the construction is finished. WARNING: DO NOT LEAVE YOUR CAR WHILE UNLOADING YOUR BAGS!!! They ticket!

Room Tip: Get a room over looking the street....fun to watch but keep in mind the streets are narrow and the w...
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  • Stayed March 2012, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Carolyn P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed July 31, 2012

Stayed at the Arc de Triomphe in mid-July. Place is basically a construction zone. Really don't know why they didn't just close the whole thing down for a year or so while they renovated? We started with a mediocre room on the 4th floor and lasted just two nights. Entire third floor is under construction, as is most of fourth. Daytime noise was more than we could handle. When we complained, the staff were enormously accommodating. Ended up in a fabulous room on the 7th floor where construction noise was minimal unless we opened the windows. Construction also affecting the restaurant and bar. Again, staff were fabulous, and the location is hard to beat, but friendliness by staff only goes so far toward erasing the pervasive sense you are staying in a building undergoing major construction. If you stay, you must insist on a room as far from the construction as possible.

Oh,... Ordered a cappuccino in the bar. €7,50!!!! Easily the most expensive, and worst, I had in Paris. There should have been a "construction discount" on that one.

Another note,... Booked with Expedia, which had no info or warning about construction/renovation. Learned about it from Tripadvisor. We have stayed in several Sofitels (DC, NYC, Chicago, Montreal) and this was the only disappointment of the bunch. Thanks to the hotel staff, vacation was fantastic. But until the renovations are done, Paris Arc de Triomphe will not be in the same class as the others. When the renovations are complete, we'd certainly give it another chance....

  • Stayed July 2012
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 2 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank DukeofMalmo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington, DC
Level Contributor
88 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 stars Reviewed July 31, 2012

My girlfriend and I stayed here on our first trip to Paris. The location was perfect for us because we wanted to do all the touristy things. Easy to walk to the Arc de Triomphe, Eiffel Tower, the Louvre, etc. Like most European hotels, the guest rooms are much smaller than what you find in America. Many of the friendly staff members spoke English and were happy to help guide us.

  • Stayed May 2012, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank rejoyceWashington_DC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghent, Belgium
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed July 29, 2012

Although we are always very pleased with the Sofitel service, the bathroom at the Arc de Triomphe hotel was old fashioned. Announcing the renovation of the rooms on the website cannot be an excuse to offer a 4-star bathroom. A 5-star bathroom has e.g. a comfortable shower. The room itself was excellent.

  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Johan V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sofitel Paris Arc de Triomphe

Property: Sofitel Paris Arc de Triomphe
Address: 14 rue Beaujon, 75008 Paris, France
Location: France > Ile-de-France > Paris > Champs-Elysees
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#20 Green Hotel in Paris
#149 Luxury Hotel in Paris
#213 Romantic Hotel in Paris
#214 Family Hotel in Paris
#278 Business Hotel in Paris
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Sofitel Paris Arc de Triomphe 5*
Number of rooms: 124
Official Description (provided by the hotel):
Discover the sophisticated ambiance of the Sofitel Paris Arc de Triomphe, a hotel close to the Champs Elysees and luxury boutiques. The Haussmann exterior of this hotel par excellence houses an interior designed in collaboration with Studio Putman. This hotel near to the Arc de Triomphe offers an ideally located pied-a-terre. The luxurious fabrics and soothing blue tones of the rooms will delight your senses.The comfortable MyBed, luminotherapy and WIFI access will make your stay in Paris a truly exceptional experience. ... more   less 
Reservation Options:
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Also Known As:
Sofitel Arc De Triomphe Hotel Paris
Sofitel Hotel Paris
Sofitel Paris
Paris Sofitel

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