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“Robbery at an Unsafe Hotel! Police suggested it was an inside job, cus the hotel claimed to have no surveillance footage” 1 of 5 bubbles
Review of Hotel California Paris Champs Elysees

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Hotel California Paris Champs Elysees
Ranked #444 of 1,795 Hotels in Paris
Certificate of Excellence
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Robbery at an Unsafe Hotel! Police suggested it was an inside job, cus the hotel claimed to have no surveillance footage”
1 of 5 bubbles Reviewed June 26, 2013

My mother in law stayed in this hotel for its proximity of the Champs Elysees and her work. She was staying in this hotel alone for work matters. On a certain day returning from her daily activities, she came back to her hotel room to find a Crime scene. Rubble on the floor, her safety deposit box had been SAWED, litterally SAWED out!, her 2 suitcases filled with new merchandise for boutiques were gone. Everything had been stolen from her safety deposit boxes, passports credit cards money jewelry etc. Thinking the hotel would be just in shock as she was, they took this opportunity to try and kick her out of the hotel since she had no money on her. Luckily, her husband wired her money but it took some time to get back passport documents abroad. EVIDENTLY, THE HOTEL WAS APART OF THE CRIME, as they didnt even try to solve the case or help her out in any way whatsoever. They did the absolutely least they could to help and were very indifferent to the story. Til this day we have not received a letter of apology, money or any valuables back, NOTHING. Ive never heard of a story of such especially from a luxury hotel like this! I DO NOT ADVISE ANYONE TO STAY IN THIS HOTEL. If for any reason the hotel has an apology of some sort, feel free to contact us, you know who this is, unless this has happened very often and you no longer know.. which might be the case.

  • Stayed July 2012, traveled on business
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Service
Helpful?
14 Thank Vanessaal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CThiry, Directeur général at Hotel California Paris Champs Elysees, responded to this review, July 2, 2013
Dear customer

May we first and foremost thank you for having shared with us your impressions about the Hotel California Paris Champs-Elysées that needs to be clarified from our side.
We are very astonished to receive such a comment 1 year after you stayed with us. Furthermore it’s the first time we hear about this robbery as we always take into consideration every single problem met by our customers.
After checking, no safety box has ever disappeared in any of our room last July and no complaint of that kind has been registered by Reception desk (as per our logbook).
I hope we have clarified this situation, that from your side you may want to reconsider. Feel free to contact our guest relations for further information.

Best regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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744 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Level Contributor
49 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed June 19, 2013 via mobile

We stayed at the hotel for 8 nights in one of the renovated rooms (111). The room and bathroom were very big, very clean and extremely well appointed. Great location in a very good neighbourhood. Would definitely stay again

  • Stayed June 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank TigersGreat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CThiry, Directeur général at Hotel California Paris Champs Elysees, responded to this review, July 15, 2013
Dear customer

Thank you for having chosen our charming hotel for your parisian stay, and for having taken time to share your great experience with us through Tripadvisor .

Looking forward to welcome you back again in a near future.

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
41 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed June 7, 2013

The Hotel California is located just off the Champs Elysees, so is fairly central to most things you want to see in Paris. The rooms are small, as with any big-city hotel, but very clean and comfortable. The staff was helpful, most spoke good English, and the breakfast buffet was very good.
I would recommend this hotel to anyone staying in Paris for a few days!

  • Stayed May 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Gay D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mundelein, Illinois
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed June 6, 2013

I met my husband in Paris for a long weekend in between business trips. We stayed at the Hotel California because he had previously stayed there on business and was impressed with the service. Since his stay the rooms have been refurbished and are brighter and prettier. The best thing about this hotel is the location right on the Champs Elysees. We were able to walk to the yellow Metro line in about 5 minutes and could reach many of the places we wanted to see within 10-15 minutes. Breakfast was buffet style in a small room off the lobby...nothing much to speak of, but it filled us up for the day. It is tough to find a good breakfast buffet that serves properly cooked American style scrambled eggs and bacon. The cheeses and baguettes were the best part of breakfast, and the cafe au lait was terrific. The room was good sized with a separate tub and shower in the bathroom and a king sized bed. Good storage for clothes also. Overall, a great stay with no complaints.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank ntcampbell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CThiry, Directeur général at Hotel California Paris Champs Elysees, responded to this review, June 15, 2013
Dear customer

Thank you for taking time to leave such a warm review about your recent stay at the Hotel California Paris Champs-Elysées.
We are delighted that we entirely have been able to meet your expectations.
We are certainly fortunate to have a terrific location, with the majority of rooms being completely refurbished.
Our friendly staff appreciated the opportunity to welcome you and would sincerely appreciate the opportunity to serve your needs again in a near future.


Yours sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buckingham, United Kingdom
Level Contributor
104 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 bubbles Reviewed June 3, 2013

Had a short experience of this very nice hotel just off the Champs Elysees. Definitely one for a romantic weekend in Paris. Perfect location - expensive but 1st class. Food was wonderful and the rooms immaculate. Staff a bit uppity but its Paris. Had a business meeting there and was very well organised. Good open room and excellent canopies.

  • Stayed May 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Dumbledrew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CThiry, Directeur général at Hotel California Paris Champs Elysees, responded to this review, June 15, 2013
Dear customer

Thank you for your generous review posted recently on Tripadvisor, concerning your stay at the Hotel California Paris Champs-Elysées.
We are thrilled that you had a lovely stay with us, and would be glad to welcome you back again at our charming hotel.

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed May 30, 2013

Everything about this hotel is great - location, service, room, it was a pleasure. It is ideally located close to great shops, bars and cafes. We would highly recommend this hotel to anyone and will return ourselves.

  • Stayed May 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Linda F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CThiry, Directeur général at Hotel California Paris Champs Elysees, responded to this review, June 15, 2013
Dear Linda

Thank you for taking time to post such a generous review about your recent stay at the Hotel California Paris Champs-Elysées.
Thank you for your compliments and support, I would be proud to share with all our hotel staff.

Looking forward to welcome you back again.

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
29 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed May 29, 2013

The hotel is located within the tourist location and a minutes’ walk away from champ Elysees and a metro center within easy reach.

The rooms (or at least the one I got) are really tiny and you almost step out of your bed into the wardrobe. Rooms were fairly clean with a tea/coffee facility provided. The concierge, Mr. Joseph was very helpful and willing to direct visitors. Front desk staff too was friendly and useful.

Given the proximity to Major destinations this is a place I would consider staying in again, hopefully in a bigger room.

  • Stayed May 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Njere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CThiry, Directeur général at Hotel California Paris Champs Elysees, responded to this review, June 15, 2013
Dear customer

Thank you for taking time to share your positive experience at the Hotel california Paris Champs-Elysées on Tripadvisor.
We are delighted that our professionnal staff, especially Joseph, and our facilities have been able to make your stay most enjoyable.
Nevertheless we regret that the room size did not correspond to your expectations.
We can not identify the type of room you stayed in, a Deluxe room should however be more appropriate to your needs.

Looking forward to welcome you back again in a near future.


Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel California Paris Champs Elysees

Property: Hotel California Paris Champs Elysees
Address: 16 rue de Berri | 08 Arr., 75008 Paris, France
Phone Number:
Location: France > Ile-de-France > Paris > Champs-Elysees
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#257 Luxury Hotel in Paris
#337 Business Hotel in Paris
#350 Family Hotel in Paris
#418 Romantic Hotel in Paris
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel California Paris Champs Elysees 4*
Number of rooms: 172
Official Description (provided by the hotel):
Built in 1925, this Haussmanian style building has been the favourite luxury hotel of the American press and Hollywood Stars. More than just a hotel, this is an authentic art gallery for all art lovers with its private collection of over 3000 oils and lithographs. With its fine sense of luxury, this 4 star hotel has been turned into a fine family mansion just a step away from the Champs Elysees and belongs to Les Hotels du Roy group. ... more   less 
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Also Known As:
Hotel California Paris

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