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“No fund even after we called to cancel our reservation”

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Centre Ville Etoile
Ranked #1,143 of 1,804 Hotels in Paris
Reviewed June 9, 2013

We made the reservation at this hotel. We tried to cancel our reservation before our arrival. No one pick up the phone. We left a message. The hotel still charged us for one night.

Don't book this hotel!

  • Stayed: May 2013, traveled on business
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3  Thank DavidNYC11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArcAvenuesHotels, Responsable Exploitation Projet Communication at Centre Ville Etoile, responded to this reviewResponded June 13, 2013
Google Translation

Cher client,

Nous étions ravi de vous comptez parmi nos futures clients.

Nous prenons compte avec beaucoup de pertinence votre demande et nous comprenons votre désaccord.

Suite au no show et n'ayant pas reçu d'annulation concernant votre réservation, et après vérification auprès de Booking.com, nous avons malheureusement dû facturer la première nuit comme stipule les conditions générales d'annulations de l'hôtel sur Booking.com.

Nous sommes sincèrement désolé pour ce désagrément financier tout en espérant que lors de votre prochain séjour vous aurez le plaisir de découvrir et d'apprécier notre hôtel Centre Ville Étoile.

Bien cordialement,

Jugurta Timsiline
Responsable Exploitation Projet Communication - Arc Avenues Hotels

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (94)
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23 - 29 of 95 reviews

Reviewed August 30, 2012

Location is the best characteristic of the hotel. Near by the Argentine metro station, near by the Avenue des Champs-Élysées and the Arc de Triomphe, and near by the Palais des congrès de Paris.
The hotel is small but charming and functional. Our room and bathroom were cozy and comfortable. The toilet was separate but very small, with poor ventilation. That's the only drawback of the room. Everything is clean and tidy, towels are changed daily. In every window there are a typical French flower pots with flowers.

Room Tip: If you are with company and you don't like walking, choose the first floor because the elevator...
  • Stayed: July 2012, traveled with friends
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4  Thank Rada112
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 28, 2012

stayed 5 days in august for a friends wedding! the rooms are small but comfortable, the decor a bit dated, very good shower,king size bed and best of all, each room has its own split a/c unit which is individually controlled. very close to arc de triomhe and argentine metro station! would recommend highly!

  • Stayed: August 2012, traveled with friends
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1  Thank peter l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 15, 2012 via mobile

This hotel is less than 100m away from Metro Argentine (Line 1) and is not far from Arc de Triomphe. A really small hotel but it does make you feel at home. The bed is really comfortable. However, the lift is really small. It can only fit one luggage and person at a time. The room has 2 doors. One without key and the inner one with key. With 2 doors, it's very quiet and won't be disturbed by any noise outside of the room. Can't boil hot water in the room but you can call to request. They will send it up to your room. It's a non smoking hotel and the room smells really great too.

1  Thank Dazzling717
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed April 6, 2012 via mobile

Near by the Metro Argentine. Little rooms but clean and sweet :-)

3  Thank Sleepymorax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 14, 2011

This hotel was booked through the Guardian, we paid £ 250 each for three nights including breakfast and the Eurostar.

The rooms and bathrooms were clean and tidy. Everything worked and we had no issues. We were given maps and all of the staff we talked to spoke good English. Fantastically close to the Metro (Argentine) and a short walk to the Arc de Triomphe, past all the motorbike showrooms!

Breakfast was good. It was a continental breakfast with croissants, fresh juice and coffee etc. I saw a few negative reviews of the breakfast but they seem to have turned things around. The staff were all helpful and even went to get a bottle opener and glasses for the wine that we brought back.

Yes, the lift is small and the rooms may be on the cosy side. If you want a big room, I suggest you pay double at one of the bigger hotels.

Handy tip.. use the computer at the hotel to book your tickets at the Eiffel Tower if you haven’t pre-booked them. We forgot to do this and queued for about an hour and a half to get in. The pre-booked line was empty.

  • Stayed: November 2011, traveled with friends
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4  Thank 10_Downing_St
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 31, 2011

We booked this hotel through Eurostar ad was very happy with the room and the workers. The room was clean,and although a typically small, was still very comfortable. The shower easily held two, and the soap provided had an awaking smell. When we arrived, a young french man greeted us and he was very new and knew nothing about the services such as how to call the front desk etc. But met with 3 other staff members who were extremely helpful with resturants and nightlife. Although, this hotel was a few blocks to the metro and is in a location where the walking isn't so bad, I would like to stay closer to Hotel de Ville.

Overall the stay was great and worth it!

  • Stayed: October 2011, traveled as a couple
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2  Thank Blue C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Centre Ville Etoile

Address: 6 rue des Acacias | 17th Arr., 75017 Paris, France
Location: France > Ile-de-France > Paris > Batignolles-Monceau
Amenities:
Free High Speed Internet ( WiFi ) Room Service Wheelchair access
Hotel Style:
#571 Romantic Hotel in Paris
Price Range: $115 - $223 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Centre Ville Etoile 3*
Number of rooms: 15
Reservation Options:
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Also Known As:
Centre Ville Etoile Paris

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