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“4 Star?”

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Mercure Paris Arc de Triomphe Etoile
Ranked #796 of 1,796 Hotels in Paris
Pretoria, South Africa
Level Contributor
30 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“4 Star?”
5 of 5 bubbles Reviewed September 3, 2013

We stayed here for one night only. Very clean hotel, but I failed see the 4 star value. Breakfast has a good but continental variety. Not the kind where you rock up very day with enthusiasm. Good location and the room layout is practical. The bed sleeps like a dream and is adequately adorned with pillows and bedding to make it most comfortable. the whole establishment has a more bed-and-breakfast and i recommend anyone to go, who like this kind of atmosphere. The neigbouring business is a night club with much activity and very noisy for most nights.

Room Tip: Choose a room facing away from Avenue De Ternes, since the street is very noisy with a night club wi...
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kenny M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
etoile17, Directeur général at Mercure Paris Arc de Triomphe Etoile, responded to this review, September 6, 2013
Dear Guest,

Thank you very much for your comment regarding our hotel the Mercure Paris Arc de Triomphe Etoile.

We are very pleased to read tha you appreciated our location, it is true that we are located in a very nice Parisian neighborhood with plenty of shops and restaurants nearby and very easy access to the main sightseeing's in Paris.

Refirring to our 4 star rating, we fully respect all requirements and an independent estate control was done to give us this qualification.

We are greatful to see that you recommend our hotel and we hope to have the chance to welcome you again in our hotel. Please don't hesitate to contact for you next booking, it will a pleasure for us to help you.

Kind regards,

Antoine Caffarena
General Manager
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633 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (47)
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English first
Wigan, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed August 20, 2013

We spent four nights at the Mercure Arc de Triomphe and were very pleased indeed. The hotel has a modern feel and is very clean. The Privilege room was excellent - bathrobes, slippers, toiletries, coffee machine, flat-screen television, etc. Our room was at the back of the hotel and was very quiet indeed, giving a great night's sleep. Breakfast great, location great, staff friendly and helpful.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Terry R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
etoile17, Directeur général at Mercure Paris Arc de Triomphe Etoile, responded to this review, August 26, 2013
Dear guests,

We would like to thank you for having taken the time to post you very nice review after your stay in our hotel.

We are delighted to read that you found your stay with us "Excellent", the team will be very happy to learn about it and that all their efforts have paid.

We are also very happy to know that you appreciated our "Privilège" rooms and the amenities. It is true that we are very well located in a typical Parisian quarter with plenty of shops and restaurants nearby and with a very easy access to main attractions of the city.

Hoping to have the chance to welcome you back again in our hotel, please don't hesitate to contact us directly for your next booking, it will be pleasure for us to take care of it.

Kind regards,

Antoine Caffarena
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hartford, Connecticut
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed August 5, 2013

We stayed at the Mercure hotel which is very well located and very clean so overall we enjoyed our stay...the staff at breakfast and the lady at night were very nice and helpful!

However, I was surprised that for a 4 star hotel, there was only 1 staff at night to help out, as we were a group and was not impressed by the customer service on Saturday overall..

So a good stay but not a 4 star hotel service sorry!~

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank frenchie10451
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
etoile17, Responsable réception at Mercure Paris Arc de Triomphe Etoile, responded to this review, August 23, 2013
Dear Guest,

First of all I would like to thank you very much for having taking time to leave us a coment about your stay in our hotel.

I am glad to read that our staff helped you to enjoy your stay and we try to be better every day.

Regarding your remark about the staff on saturday night, we regret your disappointment. It is important to know that most hotels under a certain capacity (we are a small hotel of 54 rooms) have only one person working at night time at the front desk.

We hope to welcome you again in the future and do not hesitate to contact us directly for further information.

Best regards.

Aurélie Gaujour
Front office Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
4 reviews
5 of 5 bubbles Reviewed August 4, 2013 via mobile

I stayed in Paris for almost a week and it was just perfect! The hotel is very clean, with rooms recently redone, the wi-fi doesn't have the best signal in the rooms but it is fast in the lobby area and breakfast was great. The most important thing, one has to walk only 3 to 5 minutes to the L'Arc de Triomphe... I strongly recommend it!

Stayed July 2013, traveled as a couple
Helpful?
Thank Bianca B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
etoile17, Responsable réception at Mercure Paris Arc de Triomphe Etoile, responded to this review, August 23, 2013
Dear customer,

Thank you for posting this very positive and detailed feed back about our hotel.

I am glad to know that you enjoy you stay with us.

I am sorry that the wifi connection did not met your expectation. Please note in case of problem with the connection we can call the Orange hotline to help you to have a better one. You can be sure we try to improve our service every day.

This will be a pleasure to welcome you again in our hotel and do not hesitate to contact us directly for you future reservation.

Best regards.

Aurélie Gaujour
Front office Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ettalong Beach, Australia
Level Contributor
161 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 bubbles Reviewed August 3, 2013

Easy walk to Arc de Triomphe with good bars, cafes, mini supermarkets all very close.An older type Hotel but rooms are comfortable tho well loved would suggest breakfast etc in nearby cafes as hotel breakfast a little limited and expensive, A big plus is separate toilets and bathrooms, not common in hotels of any vintage.staff friendly if a little casual.

Room Tip: Request room with separate toilets/bathroom
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Euan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
etoile17, Responsable réception at Mercure Paris Arc de Triomphe Etoile, responded to this review, August 23, 2013
Dear Guests,

Thank you very much for your nice comment regarding our hotel and it a pleasure to read that the room was very convenient for you. For your information in all our double room you will find separate bathrooms and toilets.

That is true our hotel is well located in a very animated area with many shops and typical french market and cafés.

Regarding our breakfast, we propose a full buffet breakfast (hot and cold) and we do regret that our offer did not meet your expectation.

We hope to welcome you again in future and do not hesitate to contact us directly to organize your reservation.

Kind regards.

Aurélie Gaujour
Front Office Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Paris Arc de Triomphe Etoile

Property: Mercure Paris Arc de Triomphe Etoile
Address: 27 avenue des Ternes, 75017 Paris, France
Phone Number:
Location: France > Ile-de-France > Paris > Champs-Elysees , Batignolles-Monceau
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Suites
Hotel Style:
#322 Business Hotel in Paris
#385 Luxury Hotel in Paris
#615 Romantic Hotel in Paris
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Paris Arc de Triomphe Etoile 4*
Number of rooms: 54
Official Description (provided by the hotel):
A stone's throw from the Champs Elysees (at the foot of the Arc de Triomphe) easily accessible by Metro (lines 1, 2 and 6) and RER A, the Mercure Paris Arc de Triomphe Etoile hotel is ideal for your shopping trips. This hotel has been renovated to meet high quality, environmentally-friendly standards. All rooms combine the principles of color therapy with modern and elegant decor. ... more   less 
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Also Known As:
Mercure Paris Arc De Triomphe Etoile Hotel Paris

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