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“Very weird hotel , but good”

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Mercure Paris Arc de Triomphe Etoile
Ranked #872 of 1,803 Hotels in Paris
Reviewed August 25, 2012 via mobile

The rooms changed colour, gimmick but it was good ! The beds were nice, there was a shower head but no stand, no ironing board or iron and no door for bathroom so could be awkward depending on occupants ! It was clean and all staff were friendly. Located near several metro stops, pharmacy and a supermarket ! Recommended

  • Stayed: August 2012
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Thank seanthain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
etoile17, Directeur général at Mercure Paris Arc de Triomphe Etoile, responded to this reviewResponded August 27, 2012

Dear Guest,

We thank you for the positive feedback you have posted on this website after your recent stay with us, the Mercure Paris Arc the Triomphe Etoile and for recommending our hotel.

We are very glad that you were satisfied with your stay and that you found the chromotherapy nice, it is supposed to help you relax after a long day of visiting Paris or a long day of work. We are also happy to know that you liked our location; indeed, our hotel is located in a very nice typical French quarter with plenty of shops and restaurants and with a very easy access to the major sightseeing’s of Paris

Concerning, the ironing board and the iron, we don’t have them in each room, but we do have sufficient at the front desk that you can borrow.

I hope that we will have the chance to welcome you back in the near future to our hotel Mercure Paris Arc de Triomphe Etoile.

Kind regards,
Antoine Caffarena
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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165 - 171 of 649 reviews

Reviewed August 20, 2012

It's sentral, small but cosy rooms. New fixtures, great breakfast included and a hotelroom on the 6th floor overlooking the street. I was surprised that there was so good noise cancellation in our room, I slept like a baby. The bed was spring, a bit soft, and you do share covers, but its all good :) The maidservice and sevice/help from the reception is also good. We got good tips on restaurants, but a lot of them were closed when we visited. (The french take their holiday in August, better to go in late August/early September to get a gastronomical vacation out of it).

I really recommend this hotel, its close to the Metrostation Ternes and from there you can go to Charles de gaulle etoile and switch to train or other metrolines and get around Pars for only 1,25 euro pr person for two hours!

Room Tip: Do put money in a superior room, it's worth it. Noisecancellation - windows make rooms overlooki...
  • Stayed: August 2012, traveled as a couple
    • Value
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1  Thank cuteoms
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
etoile17, Directeur général at Mercure Paris Arc de Triomphe Etoile, responded to this reviewResponded August 21, 2012

Dear Guest,

We thank you very much for such a positive review that you have posted on this website, after your recent stay with us at the Mercure Paris Arc de Triomphe Etoile.

It is a pleasure to read about your entire satisfaction about your stay with us, in particular with our rooms and that you slept well. We are also happy to see that you appreciated the location of our hotel; indeed you can reach easily the main highlights of Paris and we have many shops and restaurants nearby. Be assured, that I will personally share your comments with our hotel team.

I hope that we will have the chance to welcome you back in the near future to our hotel Mercure Paris Arc de Triomphe Etoile.

Truly yours,
Antoine Caffarena
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 13, 2012

  • Stayed: August 2012, traveled solo
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com
Thank David R
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
etoile17, Directeur général at Mercure Paris Arc de Triomphe Etoile, responded to this reviewResponded August 14, 2012

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed August 6, 2012

Pros:
Close to metro station (Ternes)
Close to Arc De Triomphe and Champs Elysee
Free Breakfast / Free Wi-Fi included
Great value for your money
Mono Prix (local grocery chain) right next door!

Cons:
One iron box/ table shared for the entire hotel!
Poor cosmetics
Breakfast attendants have a poor attitude

Bottom line: There are several good options to stay in Paris. This is one of them. The hotel is just the right size. It will cost you about 45 euro to get here from CDG. The metro is very convinient and there is a great watering hole opposite the hotel called Dada. Behind Dada, is a lane with an open meat and fruit market and some wine shops. There are all the shopping, grocery and eateries nearby. We had everything we needed.

Room Tip: Facing the main street at a top floor. We had room 773 and the windows in the room opened up so you...
  • Stayed: July 2012, traveled as a couple
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1  Thank abkumar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
etoile17, Directeur général at Mercure Paris Arc de Triomphe Etoile, responded to this reviewResponded August 14, 2012

Dear Guest,

First of all, I wish to thank you for taking the time to post your review on TripAdvisor after your recent stay at our hotel Mercure Paris Arc de Triomphe Etoile.

We are delighted to know that you were satisfied with your stay at our hotel and that you found many positive points and that we had a very good location. Indeed, our hotel is located in a very nice typical French quarter with plenty of shops and restaurants and with a very easy access to the major sightseeing’s of Paris.

Concerning the negative points you observed, we truly regret your disappointment. Rest assured that your feedback has already been given to our breakfast team and our Housekeeping department in order to improve our service.

I hope that we will get the chance to welcome you back in the near future at our hotel Mercure Paris Arc the Triomphe Etoile.

Kind regards,
Antoine Caffarena
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 2, 2012

Stayed here for 5 nights in July, hotel is located close to a metro station. Rooms are modern, clean and large.
Breakfast is limited, rather limited choice and every day the same. No warm eggs. Lift is ridiculously slow. Wifi is complimentary, but you need to log in every time, which is rather time consuming.

Stayed: July 2012, traveled on business
Thank Wim D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
etoile17, Directeur général at Mercure Paris Arc de Triomphe Etoile, responded to this reviewResponded August 14, 2012

Dear Guest,

We thank you for having taken the time to post your review on this site with a good feedback about our hotel Mercure Paris Arc de Triomphe Etoile.

We are very glad that you were satisfied with your stay and that you found our rooms nice. We are also happy to see that you appreciated the location of our hotel, indeed you can reach easily the main attractions of Paris and we have many shops and restaurants nearby.

I hope that we will have the chance to welcome you back in the near future to our hotel Mercure Paris Arc de Triomphe Etoile.

Truly yours,
Antoine Caffarena
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 30, 2012

After travelling through 12 countries and many different hotels in Europe, this hotel was new, modern, comfortable and the room size (superior) was big enough compared to what we had experienced throughout many different hotels and locations in Europe. Breakfast was simple but fresh with enough variety.The staff are friendly, English-speaking and could not be faulted in any way. Close to tourist attractions, cafes everywhere with the "hop on - hop off" red bus only 5 min walk and supermarket right next door. What more do you want!!!
Would stay there again and again.

Room Tip: Rooms facing the main street are the go.
  • Stayed: July 2012, traveled as a couple
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    • Cleanliness
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2  Thank d0sullivan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
etoile17, Front office manager at Mercure Paris Arc de Triomphe Etoile, responded to this reviewResponded August 2, 2012

I cannot thank you enough for your kind comments with regards to your recent stay with us.

I will personally share your feedback with our Front Office team who will be glad to know that their efforts contributed to your enjoyable stay. I am very pleased to learn about your entire satisfaction and I would like to thank you for your trust and loyalty to our brand. The professionalism of our staff is a real asset to provide a high quality of services and make our guests happy like you.

I truly hope we could have the opportunity to welcome you back in a not very distant future. Please don't hesitate to contact me should you require any assistance.

Kind regards

Aurélie Gaujour
Front office manager

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Reviewed July 25, 2012

  • Stayed: July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com
Thank GillianBParis
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
etoile17, Gérant at Mercure Paris Arc de Triomphe Etoile, responded to this reviewResponded July 26, 2012

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Mercure Paris Arc de Triomphe Etoile

Address: 27 avenue des Ternes, 75017 Paris, France
Location: France > Ile-de-France > Paris > Champs-Elysees , Batignolles-Monceau
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Suites
Hotel Style:
#322 Business Hotel in Paris
#425 Luxury Hotel in Paris
#615 Romantic Hotel in Paris
Price Range: $135 - $334 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Paris Arc de Triomphe Etoile 4*
Number of rooms: 54
Official Description (provided by the hotel):
A stone's throw from the Champs Elysees (at the foot of the Arc de Triomphe) easily accessible by Metro (lines 1, 2 and 6) and RER A, the Mercure Paris Arc de Triomphe Etoile hotel is ideal for your shopping trips. This hotel has been renovated to meet high quality, environmentally-friendly standards. All rooms combine the principles of color therapy with modern and elegant decor. ... more   less 
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Also Known As:
Mercure Paris Arc De Triomphe Etoile Hotel Paris

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