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“Comfortable stay” 4 of 5 stars
Review of Novotel Paris Centre Bercy

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Novotel Paris Centre Bercy
Ranked #540 of 1,810 Hotels in Paris
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Comfortable stay”
4 of 5 stars Reviewed July 24, 2014 via mobile

Great sized room for Paris, clean & well decorated, with comfortable beds. Good location for out train the following day from Gare de Lyon to Barcelona. Good breakfast, lots of choice.
Visit Bercy village for shopping & food, loads of choice.

Stayed July 2014, traveled as a couple
Helpful?
1 Thank henryd1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
COCOUAL, General Manager at Novotel Paris Centre Bercy, responded to this review, July 25, 2014
Dear Guest,

You take some time to share your impressions on this website and we do thank you.

We very much appreciate your positive feedbacks regarding your stay at Novotel Bercy !

Since you had a good expereince , we hope that we may welcome you for your next visit to Paris.

Kind regards

A Cocoual
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,067 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
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English first
Mayo, Ireland
Level Contributor
24 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed July 19, 2014

I would highly recommend this hotel for a family stay in Paris. It is about a ten minute walk from Gare de Lyon. We stayed for two nights. On our arrival we were greeted by a friendly receptionist. Our children were each given a little gift which they were delighted with! We booked two double rooms which were side by side as I had requested on booking. The rooms were spacious and very clean. The ensuite had both a bath and a shower. Bed linen and towels were clean and crisp. There was tea/coffee making facilities including a fridge which was ideal for keeping drinks cool. Breakfast was superb, the best I have seen anywhere in a long time. All the staff we met were so friendly and helpful. A guy at reception checked the bus timetable for us online. It was much appreciated. The hotel is about 100 metres from the Metro. Across the road are some nice restaurants and pastry shops. It has a lovely public park 'parc de bercy' to the rear of the hotel where we went for evening walks along the Seine. There are a couple of playgrounds in the park for the children. About a ten minute walk from the hotel at the end of the park is Bercy Village which has lovely boutique shops and restaurants. Near the hotel is the bus stop for a tour of Paris which we used on both days. I would certainly stay in this hotel again.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank NMcDKelly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
COCOUAL, Directeur général at Novotel Paris Centre Bercy, responded to this review, July 21, 2014
Dear Guest,

Thank you so much for your kind message !
It was a great pleasure to hear that you enjoyed your saty with us. My staff highly appreciate such enthusiastic comments and we all look foward to welcoming you back soon.

Kind regards

A Cocoual
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Budapest, Hungary
1 review
4 of 5 stars Reviewed July 19, 2014

Novotel Bercy is located in a calm and nice but simple enviroment. Very close to Metro station (line 14 and 6) and close to Gare de Lyon railway station. The hotel staff is very professional, kind and quick. The check in and check out process is quick but sometimes we saw rows. We were satisfied with the cleaningness of the hotel and the room and bathroom. The free WIFI is good and easy to use both in the lobby and the room. The lobby computer and printer works well and there is english and other languages menu to ease the use. The room and the bathroom is spacious. The bathroom products (shampoo, bathgel, ) are very low quality. In the bathroom there is only one rack for towels which is not very comfortable for two persons in a longer stay. Basically it is a hotel for business trip but we were quite satisfied in our holyday. We found the breakfast expensive (16€/person) so we did not buy it. Just at the hotel we found tiny bars and shops to have some meal much more cheaper.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Service
Helpful?
Thank Booklist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
COCOUAL, Directeur général at Novotel Paris Centre Bercy, responded to this review, October 14, 2014
Dear guest,

We would like to thank you for taking the time to comment your stay on Tripadvisor following your stay at our property.

We are pleased to hear that you had a pleasant stay with us and hope to welcome you soon again in Paris !

Kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level Contributor
35 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed July 8, 2014 via mobile

Had a family room at the hotel. A proper squash and a squeeze with the sofa bed out, but the air con did work, the bathroom was clean and serviceable, and all the staff we met were really helpful. A little shabby round the edges, but ideally located for getting around Paris with both the metro and RER around the corner. Also loved Bercy itself.

Stayed July 2014
Helpful?
Thank andrew b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
COCOUAL, Directeur général at Novotel Paris Centre Bercy, responded to this review, July 18, 2014
Dear Guest,

I am glad to hear that you found our staff helpul, I have fowarded your compliment to my team. It is always very pleasant to know that our guests have enjoyed their stay at Novotel Bercy. I am looking foward to welcoming you again.
Kind regards A Cocoual
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buenos Aires, Argentina
Level Contributor
70 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed July 1, 2014

The hotel has a very good ratio price - quality.
The rooms were clean , comfortable and modern.
The staff was very friendly.
It is located near all the main attractions thanks to the metro connections.
The area is very safe to walk at night and the neighborhood has a lot of restaurants

  • Stayed June 2014, traveled with family
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank wolf1950
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
COCOUAL, Directeur général at Novotel Paris Centre Bercy, responded to this review, July 18, 2014
Dear Guest,

We are thrilled that the hotel fitted your needs an that you enjoyed our services. Thank you for mentionning the friendly staff ! It is always a pleasure to have nice feedbacks.

Since you had a nice overall experience, we hope that we may welcome you for your next visit to Paris.

Kind regards A . Cocoual
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seinajoki, Finland
Level Contributor
21 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed June 14, 2014

We reserved two rooms by email. We also received a confirmation that they had received the rooms for us.

Once when we got to the hotel they told us that they had given our rooms to somebody else. We were totally shocked. This has never happened to me before, and I travel a lot!

They took us to another hotel and paid a taxi. However, in the other room we got a suite room (which was actually very small for a suite), we also had to stay in the same room, even though we had received for two rooms. Also we had to pay for two rooms...

I have never given such a critical review. In this case I have to do it, since this hotel didn't keep the rooms for us even though they promised to do so. I find it completely unacceptable for any company to do so.

Room Tip: I travel a lot for my work, and I have never faced a similar situation. This is the only 1 star revi...
See more room tips
  • Stayed June 2014, traveled on business
    • 1 of 5 stars
      Value
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
Thank TravellerJake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
COCOUAL, General Manager at Novotel Paris Centre Bercy, responded to this review, June 16, 2014
Dear Sir,

I am very sorry that you had been relocated to another hotel and that it went wrong, I consider such matters to be extremely important that is why I invite you to contact me as soon as possible on h0935@accor.com so we can solve this unfortunate issue.

Yours sincerly

Annick Cocoual
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Paris Centre Bercy

Property: Novotel Paris Centre Bercy
Address: 85 Rue de Bercy, 75012 Paris, France
Location: France > Ile-de-France > Paris > Bercy / Nation
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#289 Luxury Hotel in Paris
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Paris Centre Bercy 4*
Number of rooms: 151
Official Description (provided by the hotel):
The 4-star Novotel Paris Centre Bercy hotel is located opposite the AccorHotels Arena. The hotel is 8 minutes from the center of Paris and 5 minutes' walk from Gare de Lyon train station (metro lines 14 & 6), making it ideal for business trips and family vacations. The hotel is also close to Gare de Bercy train station and Bercy Village. Air conditioning, free WIFI, restaurant with terrace, bar, paying public car park and 6 conference rooms for professional meetings and family gatherings. ... more   less 
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TripAdvisor is proud to partner with Booking.com, ACCOR, Expedia, Hotels.com, Hotwire, TripOnline SA, Orbitz, Travelocity, Priceline, Agoda, Odigeo and Jetsetter so you can book your Novotel Paris Centre Bercy reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Paris Bercy Hotel Paris
Accor Paris Bercy
Paris Novotel

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