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“Lovely Boutique-Style Hotel”

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Hotel Les Jardins du Marais
Ranked #649 of 1,802 Hotels in Paris
Bahrain
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Lovely Boutique-Style Hotel”
Reviewed November 3, 2013

This was a lovely small hotel situated close to the busy streets of Paris, my stay there was very nice and the staff were helpful and friendly. As a 4-star hotel it appears very neat and the service is up to standard, suffice to say that guests won't be disappointed by the service here.

  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nad267
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
timsit, Public Relations Manager at Hotel Les Jardins du Marais, responded to this review, November 8, 2013
Thank you very much for your kind comments and we are looking forward to host you again in Paris.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,489 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Philadelphia, Pennsylvania, United States
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed October 28, 2013

Take away: Good value for the money (considering the quality of other similarly priced places) but I would have had a nicer room at a Best Western.


This hotel was overall OK. The lobby and corridors were gorgeous but that definitely is not enough to constitute deserving the four-star rating. Firstly, we requested a queen-size bed room. When we arrive we had two twins. I called reception to ask them if we could switch and he replied that he would send someone up to re-make the bed. I was confused, and asked him to explain how that would work. He did, and informed me that the hotel does not have any queen size beds, all of their "big bed" rooms are two beds pushed together and made up as one. This to me is extremely cheap. whether or not this was true is another question, if it is true that is DEFINITELY not 4-star quality, if it isn't true and he was trying to get me off his back, that's potentially even ruder.

The room itself was fine. Not dirty, but not particularly nice. It seemed dingy and unfortunate compared to the lit-up and glamorous hallways/rest of the hotel. Perhaps my boyfriend and I just got screwed over with the room, but a 4-star hotel should not have any rooms of such poor quality in my opinion. The beds themselves were not comfortable and there was not even a mattress pad on them, just a sheet over the mattress.

Other issues with the room: the bathroom was a bit cramped, and the shower had only half of a glass wall, no door or curtain. So when we showered the whole bathroom got soaking wet and slippery. The blowdryer with which we were provided was probably the worst blowdryer I have seen in a hotel. It looked like a vacuum hose and barely worked.

I will say that the sheets and comforter were of decent quality. definitely felt clean.

We were charged for making a local call, (not a lot but seems a bit unnecessary to charge us for that). Additionally when we asked the hotel to reserve us a cab they did not inform us that it is the custom in Paris to pay for the driver's trip over to you. Having spent several months in Paris and never encountering this I was surprised when we got into our cab and the fare was up to 13 euros (for a 7 euro ride). So we hopped out and he went back to the hotel to get his money. This charge appeared on our bill but we asked the hotel to take care of it and they did. However I believe it would have been appropriate for them to inform us of this practice, they run a hotel filled with non-parisians so they cannot assume that we would know that this is the case.

Johann at the front desk was lovely. Aside from that we had minimal interactions with the staff.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hannah M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
timsit, General Manager at Hotel Les Jardins du Marais, responded to this review, October 31, 2013
I am sorry you were disappointed with your room.
Be aware that we have different room sizes and perhaps a reservation for a larger room would have fit you better.
Contact us at info@homeplazza.com to solve the matter and we will succeed to make you happy during your next day.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
VA Beach, VA
Level Contributor
70 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed October 27, 2013

This hotel has a unique set up, you enter from the street into the lobby and then go out a side door into a courtyard through which you access the small buildings that house the actual rooms. Our room was larger than a standard Paris hotel room and it had a desk, a small fridge, a sink, a coffeemaker and a microwave; all great to be able to pick up a light dinner in Paris shops to enjoy in the room. The staff was very helpful and there is a terrific little Italian restaurant on the corner. This hotel is convenient to a metro station and we would certainly stay here again.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank DLBrown57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
timsit, General Manager at Hotel Les Jardins du Marais, responded to this review, October 31, 2013
I am happy you have enjoyed your stay at Les Jardins du Marais and we will be delighted to host you again during your next stay in Paris.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
Level Contributor
129 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed October 25, 2013 via mobile

Just a nice hotel, a little bit far from major attractions, good restaurant. Terrible view from my room, dirty carpets and old furniture but comfortable with very small pillows. Kind and efficient personnel.. 50/50 chances to return again,

Stayed October 2013, traveled on business
Helpful?
Thank Javierchik08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
timsit, General Manager at Hotel Les Jardins du Marais, responded to this review, October 28, 2013
Thank you for taking the time to write a review on our hotel.
I note that you enjoyed the restaurant and the service you have received at the hotel.
Your comments will be forwarded to our House-Keeping manager to avoid future comments on the subject.
The hotel is located close to major historic site (Le Marais district, the Place des Vosges) and at 100 meters from the Metro station and you can reach Opera in 10 minutes, Place de la Concorde in 12 minutes... .
Also 2 other Metro stations on two main Metro lines are at 250 meters.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed October 18, 2013

The first thing you notice is that the hotel is not actually in the Marais nor is there any sign of a garden. Au contraire, it's cramped an noisy with a busy narrow street on one side and an echoing court yard on the other. My opinion is slightly coloured by the fact that when I arrived, amid the chaos, they calmly and unapologetically told me that my confirmed reservation would not be honoured but they'd found me a room in a hotel the other side of Paris (which was unwelcome news at midnight). My colleague was luckier and got to spend the night in a pokey room in this charmless hotel but I was put in a shared taxi with other disgruntled would-be guest off to the much nicer Hotel Collectionneur Arc de Triomphe.

  • Stayed September 2013, traveled on business
    • Service
Helpful?
3 Thank DTR T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
timsit, Public Relations Manager at Hotel Les Jardins du Marais, responded to this review, November 8, 2013
We are sorry you did not like our hotel. Your comments have been followed to the Front Desk employees.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Vancouver, Canada
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed October 16, 2013

The hotel room booked through hotel.com was not the one given. We had to pay a little extra to be upgraded to what we originally booked. Once in the correct room, it was worth it as the room was clean, nice and spacious. The hotel decor is a bit strange. The rooms are located in small buildings that open onto a central courtyard so very quiet as they are off the street. We got a taxi from the front door when we left an it was hard to figure out if there was a scam goofing on between the doorman and the taxi driver. We figured out within a few blocks that the taxi driver already had 15Euros on his meter. When asked, he said it was because we had kept him waiting. We said that we had not as we had been at the front door when the taxi was called for. After some back and forth, he returned us to the hotel. We did not pay him. the taxi driver and the doorman exchanged a few words. The door man showed no surprise and did call us another taxi.

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CanadianinParis_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
timsit, General Manager at Hotel Les Jardins du Marais, responded to this review, November 8, 2013
The hotel is located 400 meters from the Marais center, the Place des Vosges.
The issue with the taxi will be seriously investigated.
Thank you for your comments that will help us to serve you better.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ireland
Level Contributor
51 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed October 5, 2013 via mobile

I stayed here for three nights with colleagues for a recent business trip and was highly impressed. Beautiful setting, especially the hotel courtyard. Very central location in the heart of marais district. Beautiful food in an extremely stylish setting. The bedrooms are spacious and warmly decorated.

Stayed October 2013, traveled on business
Helpful?
1 Thank Farrellfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
timsit, Public Relations Manager at Hotel Les Jardins du Marais, responded to this review, November 10, 2013
Thank you very much for your kind comments and we are looking forward to host you again in Paris.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Les Jardins du Marais

Property: Hotel Les Jardins du Marais
Address: 74 rue Amelot, 75011 Paris, France (Formerly Home Plazza Bastille)
Phone Number:
Location: France > Ile-de-France > Paris > Bastille / Oberkampf , République
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#356 Luxury Hotel in Paris
#470 Family Hotel in Paris
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Les Jardins du Marais 4*
Number of rooms: 263
Official Description (provided by the hotel):
Located in the heart of Le Marais, historical and trendy district, near Place des Vosges and Bastille Opera, Les Jardins du Marais present 263 elegant rooms and suites and a beautiful private garden terrace. A real oasis of charm and tranquility in the heart of Paris. A free dedicated smartphone is available in each room, allowing to enjoy unlimited local and international calls, mobile internet, and an indispensable city guide of Paris. The restaurant and its beautiful terrace offer a French inspired contemporary cuisine. With its 10800 sqft of conference facilities, the hotel, with its five modular room located around the private gardens and a glass canopy, can accomodate up to 450 people. ... more   less 
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Also Known As:
Les Jardins Du Marais Hotel

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