I'll start with the positives:
-wifi is good and free
-desk staff (non-management) can be very courteous and helpful
-location is very good
Now, on to the rest of the review...! I only stayed here because I had pre-paid for 2 nights at Villa Luxembourg's sister hotel, Villa Montparnasse, which didn't have a room for me despite my reservation. I reluctantly went to Villa Luxembourg as I didn't have much choice seeing as I'd pre-paid for a room and I had been reassured by staff at Villa Montparnasse that Villa Luxembourg was equally as nice and of the same (4) star rating. Well, first thing I noticed on the way in is that the **** (4 stars) on the hotel's awning was covered up! The lobby is dated, but fine. The man at the front desk (an employee - not management) was very nice; no problems with him.
We were sent to the 6th floor to our room, and as soon as the elevator doors opened on the 6th floor we were hit with a disgusting sulphur / rotten egg smell that was overwhelming. Our room smelled like this, too, but staff had dumped a bottle of cheap cologne all over the room in an attempt to cover up the smell. Not sure what was worse, the sulphur or nasty cologne smell, or combination of both. We quickly noticed how dirty everything in the room appeared. The A/C also wasn't working in this room. We asked to be moved to a cleaner room and the staff accommodated. This room may have been cleaner than the first, but it was still FAR from clean. The photos I've attached in this review are from the 2nd, CLEANER room!! There was what appeared to be a blood spot on the wall. There was mould all around the rim of the sink. The grouting in the shower was absolutely disgusting. The electrical socket was falling out of the wall. Everything just has been so neglected that it was unbearable. I can deal with a dated appearance, but when everything feels unsanitary / unhygienic, that's a problem.
The pillows were like flapjacks. I read another review where they said the pillows were nice and soft - clearly I did not get the same pillows! They were like airline pillows: thin and small.
There were water / moisture stains on the wallpaper. It really felt like something out of a horror story.
So if you're looking for free wifi and a good location, perhaps this is the hotel for you. But that's only if you can live with an extremely filthy room, crummy pillows, mould, bad smells, dated appearances, and a fabricated 4-star rating.
I've read other reviews where people say they had a clean room. I find this very hard to believe based on my experience. Even if personal standards are greatly different, I can't think of a single person I know who might consider the room in which I stayed as "clean". Have a look at my pictures! And again, these photos are from the cleaner room I was moved to!
Management rarely works on location, so coming to a resolution is impossible. Do NOT pre-pay for a stay with this chain of hotels - you've been warned. Certainly seems like a bait & switch in my case. If it wasn't an intentional bait & switch, then management should be willing to come to a resolution (which to date they have been unavailable). I stayed only one miserable night here and promptly found another hotel nearby (a 3-star that far exceeded Villa Luxembourg in every measure) to accommodate me for my second and final night in Paris.
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- Also Known As:
- Villa Luxembourg Hotel Paris
- Villa Luxembourg Paris