Our family (2 adults and 2 young children) booked a family room for one night with Villa Luxembourg through Expedia. We checked in on the evening of July 28, 2012, and we were given 2 adjoining rooms instead of a family room. One of the rooms did not have electricity rendering its bathroom and air conditioning unusable as both the bathroom lighting and heat/air conditioning are dependent upon electricity. The front desk manager came to our rooms, but could not remedy the electrical situation nor provide a maintenance person to fix it. He also could not give us the family room that we originally booked or other adjoining rooms. This of course meant that we were left with one dysfunctional room and one functional room from which all air conditioning, lighting, electrical usage, and bathroom usage had to be supplied for the four of us. That evening I requested a hotel credit, discount, or reimbursement from the night manager for this inconvenience and problem pointing out that we were not receiving the value for which he had paid, but he deferred it to the morning desk manager. Upon check out the next morning on July 29, the morning desk manager said he could do nothing because we booked the trip through Expedia. The next day, July 30, I followed up with Expedia (who was very responsive and helpful), and they contacted the hotel. Expedia advised me that that the Villa Luxembourg management informed them that there was no electrical problem with either of our rooms and that they would therefore not provide any amount of compensation, discount or refund. I have never before written a review, and while I am not very concerned about compensation from the hotel for the inconvenience and problem, I am compelled to write a review because the Villa Luxembourg management failed to act with integrity and failed to tell the truth in this matter which is not limited to only one of its employees. Based upon my family's experience, our judgment is that Villa Luxembourg cannot and should not be trusted. We hope this review will help prevent others from having similar types of experiences with Villa Luxembourg.
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- Also Known As:
- Villa Luxembourg Hotel Paris
- Villa Luxembourg Paris