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“Good Hotel”
5 of 5 bubbles Review of Hotel Lutetia

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Hotel Lutetia
Ranked #1,043 of 1,798 Hotels in Paris
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Good Hotel”
Reviewed May 13, 2013

Great location. BIG room (104). We could hear the Metro passing but it was a quiet woosh and it did not really bother us. It is an ancient AC system but we had it on and it did cool the room. Of course it was on 60 outside. But I could tell it was working.
Great location, with Metro right there. Too expensive to eat in the hotel but MANY local cafe's to frequent.

Great bedding and linens. We slept very well. Paris is expensive but I think this was a good value especially for the size of the room. We were there a week and would go back.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sgansky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JMKouyoumji, Front of House and Quality Manager at Hotel Lutetia, responded to this review, May 22, 2013
Dear Sgansky,

We truly appreciate your positive feedback and your time. It is a pleasure to read that your experience among us met your expectations.
We look forward to welcoming you back in the near future,

Kind regards,

Jean-Marie Kouyoumji
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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886 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (144)
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English first
Toronto, Canada
Level Contributor
64 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed May 10, 2013

We were trying to cancel our reservation at this hotel due to the fact that my boyfriend's father was gravely ill, dying in the hospital, and we had to cancel our trip to France altogether.

I have never had to deal with a less compassionate, more heartless staff than in this hotel. Nobody even bothered talking to us on the phone - we were just referred to email - and it took three emails to even get a response and we were dealt with by email only.

To be fair, we did have a fare that specified that it was "non-refundable", but there was no effort to even understand the circumstance or offer any kind of consideration or assistance.

All of the other hotels and car rentals we had to request cancellations from showed some form of compassion, some even waved their cancellation fees and provided full refunds understanding the circumstance.

We were so excited about staying at this hotel and were so extremely disappointed about how this hotel handled the situation and the fact that they value policies over people and customer care.

This lesson has cost us €1263, a mistake we won't be making again.

  • Stayed May 2013, traveled as a couple
    • Value
    • Service
Helpful?
Thank createdreality
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JMKouyoumji, Front of House and Quality Manager at Hotel Lutetia, responded to this review, May 23, 2013
Dear glaze123,

We would like to apologize for the inconveniences encountered with the cancellation of your booking, and we sincerely regret the difficult situation you have to face with your family.
I would very much like to discuss this with you further and would appreciate if you could contact me directly at your best convenience.

Yours sincerely,

Jean-Marie Kouyoumji
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yountville
Level Contributor
29 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed May 9, 2013

Being a terrific rate when all surrounding hotels were way more expensive, I was expecting more of a corporate, not special feel. I couldn't have been more wrong. It was gorgeous! Huge rooms and the largest bathroom, even with Bide! And so gracefully decorated. Downstairs had a bar with terrific entertainment into the wee hours, where we drank way too much good French wine. Right near great Left Bank restaurants, and the service was warm and gracious too!

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank YountvilleShelia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JMKouyoumji, Front of House and Quality Manager at Hotel Lutetia, responded to this review, May 22, 2013
Dear YountvilleShelia,

Thank you very much for sharing your feedback with us and for choosing the Hotel Lutetia during your last visit in Paris.
We are truly pleased to hear that our hotel met your expectations and to hear how much you enjoyed our service. This positive feedback means a lot for us and it will be a pleasure to share your warm comments with all the teams.

Kind regards,

Jean-Marie Kouyoumji
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sao Paulo, SP
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed May 7, 2013

It was wonderful ! The people are great . The breakfast perfect.I ordered a bottle of champagne and could enjoy it in the restaurant .Half price in the reservation and the best Tattinger I had ,made special for Lutetia .The location is the best but they are closing the hotel for 2"or 3 years for remodeling it.I stayed in one suite junior that was redecorated ,but as I heard some investors bought and will redecorate all the hotel .

Room Tip: Ask for the recently decorated .
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  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mari A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JMKouyoumji, Front of House and Quality Manager at Hotel Lutetia, responded to this review, May 22, 2013
Dear Mari A,

Thank you very much for taking the time to post on Trip Advisor this nice feedback about your recent stay at the Hotel Lutetia.
We were truly delighted to read how much you enjoyed your experience and the location of the hotel.
We sincerely hope to have the pleasure to welcome you back to the Lutetia in the near future.

Yours sincerely,

Jean-Marie Kouyoumji
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Doral, Florida
Level Contributor
23 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed May 7, 2013

This was our best hotel experience in Paris. From the front desk staff, concierge, to housekeeping, our experience here was more than we expected. The hotel is in need of some major upgrades but the cleanliness and the staff made up for any deficiencies. The wait staff in the restaurants and lounge was up to 5 star level. The food was as good as any we had this trip. We were told the hotel will close sometime next year for a total renovation. We will certainly be back.

Room Tip: The higher the floor the better.
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jessejj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JMKouyoumji, Front of House and Quality Manager at Hotel Lutetia, responded to this review, May 22, 2013
Dear jessejj,

We would like to thank you for this great feedback about your last stay at the Lutetia. We are delighted to learn that you enjoyed your stay among us and the quality of service.
We look very much forward to the pleasure of welcoming you back at the Hotel Lutetia,

Kind regards,

Jean-Marie Kouyoumji
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rochester, New York
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 30, 2013

My husband and I got a great deal to stay here as we booked just a few days before we were to arrive in Paris. We were not sure what to expect based on some of the more mixed reviews, but the hotel completely blew us away. The service was exceptional -- we were upgraded to a deluxe king room, which even had a cute little balcony overlooking a Parisian street, from which we could drink wine and relax. We ordered room service from the cafe downstairs (a roast chicken and mashed potatoes dish), and it was the best food we had the entire time in Paris, and one of the best meals we have ever had, period. The bathroom was very spacious and very clean, with great water pressure, and the bedroom was also large and spotless. The hotel itself was beautiful, including the lobby, and everything felt very elegant and refined, but also inviting and relaxing. We would highly recommend this hotel.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KKT15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JMKouyoumji, Front of House and Quality Manager at Hotel Lutetia, responded to this review, May 6, 2013
Dear KKT15,

Thank you very much for sharing your feedback with us and for choosing the Hotel Lutetia during your last visit in Paris. We are truly pleased to hear that our hotel met your expectations and to hear how much you enjoyed our service. It will be a pleasure for us to share your warm comments with all the teams.

We look forward to welcoming you back at the Hotel Lutetia and thank you for your recommandation!

Kindest regards,

Jean-Marie Kouyoumji
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Level Contributor
60 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed April 29, 2013

First off, the staff was very helpful. A good front desk and service staff. But the hotel itself is not terrific. The lobby is not really elegant or welcoming. Our room was a bit on the tired side, though our beds were very comfortable and the room was very quiet at night, especially for a city hotel. Cleanliness was okay; the carpeting had seen better days, but the maid service was very good. The location was very convenient for our needs in St. Germaine. For all of the horror stories we heard about Paris and pickpockets, we saw no need for worry. We felt safe, we slept well, and we were well taken care of by the staff. The physical aspects of the hotel do not live up to its reputation.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TFidl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JMKouyoumji, Front of House and Quality Manager at Hotel Lutetia, responded to this review, May 6, 2013
Dear Tfidl,

Thank you for taking the time to give us your impressions following to your recent stay at the Hotel Lutetia.
It is a real pleasure to learn that you appreciated our staff efficiency as well as our location. We took good notes of your feedback on the physical aspects of the hotel.

We sincerely hope to have the pleasure to welcome you back at the Lutetia for another stay in Paris,

Sincerely yours,

Jean-Marie Kouyoumji
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Lutetia

Property: Hotel Lutetia
Address: 45 Boulevard Raspail | Hotel Closed for 3 year renovation that started April 2014, 75006 Paris, France
Location: France > Ile-de-France > Paris > Saint-Germain-des-Pres
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites
Hotel Style:
#436 Luxury Hotel in Paris
#601 Romantic Hotel in Paris
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Lutetia 4*
Number of rooms: 231
Reservation Options:
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Also Known As:
Hotel Lutecia Paris
Lutetia Hotel
Paris Lutetia
Paris Hotel Lutetia

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