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“Disaster”
1 of 5 bubbles Review of Normandy Hotel

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Normandy Hotel
Ranked #1,503 of 1,798 Hotels in Paris
Vicenza, Italy
Level Contributor
42 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Disaster”
Reviewed December 30, 2013 via mobile

I'm sorry to say it was the worse stay in Paris.

The welcome was cold and not friendly I use to aspect. They asked me to pay immediately without giving me the possibility to leave the luggage in the room and sit my grandmother down.

My double room was quite big but furniture and doors were damaged. Bathroom was very old with damaged walls and not functional shower. Curtains were dirty!

The fridge was empty.

The cleaning service was so late scheduled that I had to ask to make the room every time I was coming back to my room before 1 PM

My grandma's room was simply awful, old, broken. A corridor with a bed in the middle.

Heating worked like an oven!

Breakfast not very well organized but sufficient though.

Wifi was not working properly. I assume if an hotel links a wifi facility on a web page it is because the wifi is working in the whole building.

Position is great. The only positive thing of the whole stay.

Stayed December 2013
Helpful?
6 Thank harryborter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,037 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    2.5 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    2.5 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
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English first
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed December 27, 2013

Hotel with a nice location but all the rest.... it passed its glorious days long time ago. The hotel is in a desperate need of refurbishment. Bad venitlation, no AC and an open window is necessary. My room was located on a street with heavy traffic. Forget sleeping. There are many hotels in Paris with fewer stars but much better standard. Stay away!

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank BGNN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Paris hotels

Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed December 25, 2013

Me and my boyfriend stayed here from 20 to 22 december for 2 nights.

Upon arrival late at night we were given keys to our room by a polite receptionist on the first floor up the back stairwell.

The room was 2 single beds and quite basic and small and the bathroom was brown tiles with a few missing. Nonetheless it was very clean and better than expected after reading the reviews.

After checking the paperwork my boyfriend went back to reception as he had paid for a double room through the Eurostar website. He came back promptly with a key to another room on the fifth floor up the main staircase this time.

We opened our room and were really pleased with the new one - spacious, clean, modern yet with a Parisian chicness about it. The bathroom was huge and had a jacquzzi bath and a sliding door off the main bedroom. The walls were decorated in a gorgeous fabric like material and the bed was huge. It was quiet and there was no street noise whatsoever.

The cleaners did a great job and the room benefitted from 2 safes although we never used them and preferred to carry our belongings with us.

Overall for us it was a great experience although I'm sure if we hadn't switched rooms it may have been a difference story.

Location is fantastic and we felt really safe, lots of restaurants open until late (which suited us on arrival) and never more than a 20/30 min walk from anywhere or a quick hop on the metro.

Would return if could guarantee similar standard of room.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ilovemexico35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 15, 2013

Ok so it's not your typical palatial four star hotel but it certainly doesn't deserve the reviews it has on here. We stayed in this hotel for 5 days for our honeymoon and was not disappointed. Friendly staff on arrival, lovely big bedroom, massive double bed with immaculate White sheets and plenty of pillows, fridge that was clean and worked, lovely big windows that opened onto a balcony, clean bathroom with bath and shower and lovely big wardrobe, great location next to Louvre and plenty of restaurants and bars around. We would definitely go back. The hotel has character so expect some peeling paint here and there, chipped paintwork and some dodgy opening times in the hotel bar but all in all really enjoyed our stay here. Not a big fan of eating MacDonalds when abroad but they have a lovey McCafe two mins away from the hotel that do lovely coffee and warm fresh pain aux chocolate would recommend this for breakfast.

Room Tip: We stayed in room 208 so you could if this one was available.
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank chi-chi22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moscow, Russia
1 review
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed October 27, 2013

1. Pictures are not true. The furniture is old, fragile doors, locks do not work. The hotel did not have repairs for many years. The air conditioning does not work.
2. Staff steals. In the evening we returned to the room and saw our suitcase opened. The thieves were not able to guess the password and cut the zipper of our suitcase. We went to the reception desk, there refused to help us.they told us to go to the police station and wrote a statement for yourself. After the scandal, they agreed to call the police to the hotel. It was a Saturday and the manager was not there, the staff refused to even call her. Rather, the staff encourages theft and prevents the proceedings. I wrote a lot of papers in the police and in the hotel, asked to pay damages for a bag. Police called to the hotel and required to pay damages. The hotel did nothing. The manager has not contacted me even 2 weeks after our departure. I left my e-mail and telephone. No one at the hotel did not even apologize!
It's terrible for an expensive hotel in the center of Paris!

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
18 Thank Dindin_fairy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, Florida
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed October 22, 2013

After our hotel was change for this holtel i was very apset but i stayed in it because the good care of customer service. They try to greet and have a good experince..need some updated , location is great even the street were closed for remodelition ...

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Y J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Basildon, United Kingdom
Level Contributor
114 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed October 19, 2013

Great location. However, other than that it's a disappointment. This is billed as a 4-star hotel, but most 3-star hotels I have stayed in are as good or better. Shabby chic furniture may appeal to some (not me), but tatty decommissioned minibars from the 80s made of plastic-coated fibre board are definitely not acceptable in a hotel that charges these prices. The rooms need redecorating and refurnishing. Did I mention the smells? Few T.V. channels. Phone didn't work. Nor did the radiators.
We were part of a queue at Reception complaining the Wi-Fi in the rooms didn't work. The receptionist said he wasn't a tecchie: the WiFi worked or it didn't: nothing he could do about it. Seems odd, as previous reviews have also reported problems with the advertised Wi-Fi. The room safe didn't work. We reported it to the night concierge who said he had no idea how they worked, and we should report it to the day concierge the next morning, which we did. Nothing happened. So we reported it again, and were told to report it again later. Strongly suggests they didn't care. The receptionist did, however offer us the use of the main hotel strongboxes in reception.
The night concierge was very offhand and unhelpful because we did not speak proper French! In contrast, the barman was excellent.
For the cost, I can only rate this hotel as 2 out of 5.

The owners have to realise that they need to invest money in the hotel, and improve staff professionalism if they want to improve customers' perceptions.

On investigating, it appears that the French hotel rating system merely determines the presence or absence of certain features: there is no indication of quality. So do not rely on the alleged star ratings: read reviews from actual customers.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Richard B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Normandy Hotel

Property: Normandy Hotel
Address: 7 rue de l Echelle, 75001 Paris, France
Location: France > Ile-de-France > Paris > Louvre / Palais-Royal
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
#480 Luxury Hotel in Paris
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Normandy Hotel 4*
Number of rooms: 115
Reservation Options:
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Also Known As:
Normandy Hotel Paris

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