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“Second stay, no improvement”

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Saint James Albany Hotel-Spa
Ranked #631 of 1,802 Hotels in Paris
Reviewed September 26, 2013

I stayed at the Saint James Albany yesterday evening for the second time. It is the fashion week in Paris so unfortunately, I couldn't go to me favourite hotel.
I stayed there already 1 year ago and I was a bit disappointed. My opinion didn't change.
The location is amazing and the building could be beautiful. But the complete hotel seems to be a "could be". My room could be very nice: big, quiet ... but old, with stains on the carpet, lights not working, no "do not disturb" sign. I asked to have an iron and an ironing table but none was available. The breakfast buffet is presented in a "cheap" way, even thought it is good.
It could be an amazing place, it is just a standard Parisian 4 stars hotel.

  • Stayed: September 2013, traveled on business
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3  Thank FredK1412
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
secretaire_direction, Directeur général at Saint James Albany Hotel-Spa, responded to this reviewResponded October 10, 2013

Dear Sir,

Thank you for taking the time to share your review.

We do apologize that your stay was unsatisfactory.

Your feedback was shared with our team and we are doing our best to always improve the quality of our service.

Kind Regards,
The General Management Team

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Reviewed September 25, 2013

I stayed at Saint James & Albany with a friend while she was on business trip, the standard room was over 300 Euros a night. The hotel lobby and garden area look comfortable and nice. We stayed at top floor (6th) with hotel court view. The room was a "penthouse" style, without the standard of 4 stars hotel. The room was very dark even we had all the lights on. Internet (wifi) was not working at room; hair dryer was broken; no coffee maker; no bottle water at room; bedside lamp was broken. Called the hotel to check on the broken facilities but he said the housekeeper was off (around 10pm) couln't replace a new one for us. Water was running outisde of the shower even there was a glass blind (without a door), the bathroom floor was wet after we took shower.
The best thing of thie hotel is the location. Locate right cross the street of Tuileries Metro station, walking distance to many Paris main attractions.

  • Stayed: September 2013, traveled with friends
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3  Thank Bigpawbasset
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
secretaire_direction, Directeur général at Saint James Albany Hotel-Spa, responded to this reviewResponded October 10, 2013

Dear Guest,

Thank you for having taken the time to leave a comment about our hotel.

Please do accept our most sincere apologies for not having met your expectations.

We have taken good note of your remarks concerning your room : I will definitely share your remarks with our Engineering Team in order to avoid such issues in the future.

We do hope for an opportunity to welcome you again to our hotel under better circumstances.
Best Regards,
The General Management Team

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Reviewed September 24, 2013

We bought this on a Groupon at a very attractive price. Stayed for two nights with breakfast included.

Having arrived at 10am, we checked in our bags, went sight seeing and returned just after 3pm for our room, which was in the old part of the hotel with high ceilings overlooking the central courtyard. Bags were delivered to us A swim in the atmospheric pool and session in the steam room (could have been hotter) sett us up for the evening out.

Early morning swim followed by (inclusive and very adequate) breakfast set us up for the day. Back in the early evening for more relaxation in the spa put us in the mood for dinner and a late evening (11.30 pm) trip up the Eiffel tower.

Our flight home was late on Sunday and the staff accommodated our bags until we collected them at 6.30pm. (Used the loos in the conference area for a quick change of clothes)

Overall excellent. Don't believe some of the reviews here. The spa is geared for those buying treatments. You have a robe in our room, and towels and they expect you to use them. Nothing wrong with that ...

The only downside was that their free wireless internet went down and no one could fix it over the weekend. Buy breakfast! Yes it IS expensive, but that is Paris for you!

Metro station is 30m from the hotel :)

  • Stayed: September 2013, traveled as a couple
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3  Thank AOC56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
secretaire_direction, Directeur général at Saint James Albany Hotel-Spa, responded to this reviewResponded October 10, 2013

Dear Sir,

We would like to thank you for the time you took to leave your review about your stay at the Saint James Albany hotel.

We look forward to the opportunity to welcome you back! I invite you to have a look on our website where we have special offers!

Kind Regards,
The General Direction Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 24, 2013

From the moment we walked into the hotel everyone was super friendly. Hotel is beautiful and in a safe area (the rooms are a bit outdated, but very clean!)
Even the cleaning lady was super sweet.
Internet connection (via Wifi) should be available in the room for free as well at such a nice hotel, but that was the only negative point I can highlight. The location is extremely good: just on the road parallel to where you have all the beautiful shops & very cosy little cafés.
Loved it!

  • Stayed: September 2013, traveled with friends
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1  Thank Starry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
secretaire_direction, Directeur général at Saint James Albany Hotel-Spa, responded to this reviewResponded October 10, 2013

Dear Starry,

Many thanks for your very nice comment! It’s a pleasure to read that you enjoyed your stay at the Saint James Albany!

Please kindly note that Wifi internet is well complimentary in the guestrooms as well as in all the hotel’s areas.

We hope to welcome you again; I invite to check our website as you can ofter benefit from special offers!

Kind Regards,
The General Direction Team

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Reviewed September 19, 2013

Perfect hotel location in Paris. We were only staying one night and although check in was from 3pm one of our rooms still wasnt ready by 5pm. Concierge were lovely and really helpful but the reception staff were quite frosty. Rooms were clean and comfortable but not much above basic. Tea & coffee facilities would have been appreciated.

  • Stayed: September 2013, traveled with friends
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1  Thank Penny896
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 18, 2013

Wow! This hotel was just perfect for our Anniversary. Due to the location we were able to get back and forth very easily to everything we wanted to do. The hotel was clean, the bathrooms were excellent and the food in the morning was very good indeed. The staff were incredibly nice and the concierge certainly knew his restaurants. Due to his advice we decided to pass on the traditional Seine River dinner cruise and eat at a small place near by. What a great choice that was! We had a terrific anniversary holiday and much of that was due to this excellent hotel and the friendly staff.

  • Stayed: March 2013, traveled as a couple
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1  Thank BDA123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 17, 2013 via mobile

We only stayed at the hotel for one night and it worked well as so many beautiful parts of Paris are literally on the doorstep. We went to see a show in Pigalle in the evening (the excellent Nouvelle Eve) and it was only a 15 minute cab ride away. In the morning we walked out of the hotel straight into the Tuileries gardens and strolled along the Seine past the Louvre to Notre Dame. Perfect.

There were a couple of niggles with our room which unfortunately as we only stayed one night were sorted out too late for us. Also, our request for a couple of hours extended check out fell on deaf ears. This was a shame as we would have liked to have used the pool.

All in all a good location for a Paris stay but let down a bit by indifferent service.

  • Stayed: September 2013
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Thank NOTTLEFINK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Saint James Albany Hotel-Spa

Address: 202 rue de Rivoli, 75001 Paris, France (Formerly Clarion Saint-James & Albany)
Phone Number:
Location: France > Ile-de-France > Paris > Louvre / Palais-Royal
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#73 Spa Hotel in Paris
#352 Luxury Hotel in Paris
#503 Family Hotel in Paris
#604 Romantic Hotel in Paris
Price Range: $188 - $437 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Saint James Albany Hotel-Spa 4*
Number of rooms: 200
Official Description (provided by the hotel):
In the heart of Paris, member of Great Hotels of the World and the chain Les Hotels France Patrimoine, Saint James & Albany Hotel-Spa offers 194 rooms and suites in a XVIIth century Establishment. Mainly overlooking inner garden and courtyards, this 4 stars Hotel is a real haven of peace in the centre of the French capital. Thanks to its first bio Parisian SPA**** and its wonderful indoor pool, the atmosphere of this Hotel is very relaxing. ... more   less 
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Also Known As:
Saint James & Albany Hotel Paris
Saint James And Albany Hotel-Spa
Clarion Paris
Saint James & Albany Hotel Spa

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