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Shangri-La Hotel Paris
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Reviews (1,439)
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Reviewed December 4, 2012

I may be slightly out of step with most reviewers of this undoubtedly fine hotel, but I don't really do "the Emporer's new clothes" thing in over enthusing as I do not believe the plaudits are entirely justified. This is an architectural gem, very close to the Eiffel Tower and within easy walking distance of the Champs Elysees and other main attractions. We stayed in a room at the front of the hotel which afforded a fairly nondescript view - very much a case here of getting what you pay for. Given the proximity of the Eiffel Tower I would have no doubt that rooms at the rear afford excellent views. The traffic on the street below was quite heavy for most of the day and well in to the night and the noise was quite intrusive with the windows open. This rather exacerbated the problem of the air conditioning which could not easily be adjusted, having been pre-set. The staff here are very attentive and pleasant - minor gripes were that we were not served tea on our arrival and on our second night, our room was not turned down, as we had not departed the room by 7.00pm. We ate in the Shang Palace which was very good. Overall, this is a very charming, pleasant and intimate hotel. on balance, however, I think we shall be staying at George V on our next trip to Paris.

  • Stayed: November 2012, traveled as a couple
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2  Thank Boltonwanderman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShangriLaParis, Directeur général at Shangri-La Hotel Paris, responded to this reviewResponded December 7, 2012

Dear Boltonwanderman,
Thank you very much for your interest in Shangri-La Hotel Paris and for having taken the time to write to us through TripAdvisor. We take your comments very seriously and feel very much concerned about some problems encountered during your stay, especially the one related to air conditioning in your room.The issue has been addressed with our engineering team. As for the welcome tea and the turndown service, procedures have been reinforced through individualized training.

Mr Boltonwanderman, I also would like to thank you for your positive comments made about our employees.

I sincerely hope we will have the pleasure of welcoming you again on your next trip to Paris.
Best Regards.
A.Borgers

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 27, 2012

Was treated to a night here for my birthday in July and had a lovely visit. The hotel is situated in the shadow of the Eiffel Tower, and the balcony of our suite had the most amazing view (particularly at night). Absolutely enchanting.

The neighborhood is posh and quiet, and the service was uniformly exceptional. Our only complaint was that the hotel took no notice of our early check in request, and thus we had to wander Paris for some hours prior to having access to our room. Perhaps this couldn't be avoided (which is entirely possible) but it would have been nice to have it acknowledged at the time of check in, simply as a courtesy.

Otherwise, a truly lovely hotel experience and highly recommended (if you have an Eiffel Tower view).

  • Stayed: July 2012, traveled as a couple
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1  Thank zoedodger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 23, 2012

We stayed in a room with a terrace. Effifel tower was right in front of our eyes. Elegant interior but most important of all, flawless service.

Staff at the reception was professional and helpful. I forgot that a euro125 F&B credit was included in the package. I was reminded when I checked out but we were leaving Paris and wouldn't have time to use it. Turned out that our friend who travelled with us had dinner the night before in the hotel and had paid separately. The front desk staff credited him the amount. The whole thing was settled efficiently. Though the staff had to made couple of calls, everything was done in less than 5min, and she had this very genuine smile all the time.

  • Stayed: November 2012, traveled on business
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1  Thank LIGCouple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 22, 2012

I and my girlfriend stayed here for 4 night in a wonderful Deluxe Suites room 209 which had a big terrace and wonder tower views. At 2,000+ euro per night and a simple breakfast at 50 euro each its very expensive even for a wealthy guest, but you really get what you pay for! The hotel even arranged a VIP Disney tour with a guide and no waiting in lines (for a price) which I found out of the way helpful. They even got last minute tower dinner reservation hours before. They even offer free S class transfer between 7-9pm for dinner.

When you stay here people know to take you for what you seriously.

  • Stayed: October 2012
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1  Thank ABLon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 21, 2012

I stayed here last week for two nights (Sunday and Monday). My arrival from the USA mid-morning was graciously handled by the Front Desk staff who made me feel welcome instantly. Even though my room wasn't ready at that moment, they made a real commitment to getting it done ahead of time....and they did within 15 minutes. Check-in was done in the 19th Century Lounge with my choice of beverage. The room was very tasteful, well appointed, The bed was very comfortable, second floor view ...not so good.

Lets highlight the best parts of my experience: the Concierge Adrien and the doorman. Both were totally and appropriately engaged and authentic. We wanted to go to a particular Paris wine bar on Sunday evening. It wasn't open. Apparently, unbeknownst to me and my colleague, few are. But Adrien was determined to not only find us one but find us one that responded to our stated desires (including accommodating vegetarian dining). After about 15 minutes of searching, calling and just not giving up..he did, on the left bank and it was great.

The hotel's location is really good...right across the river from the Eiffel Tower.

A few nit picks but worth noting: 1) the amenities in the room are fine but not great - eg. no shaving kit/cream, 2) if you need/want a fitness center, beware it isn't finished yet so check when your reserve. A hotel of this elegance and stature should have a best of breed fitness center and I don't think it does.

But, when in Paris stay here if you can. It is a real pleasure. And, say hi to Adrien for me....and give him a challenge, he won't disappoint.

Room Tip: ask for a high floor
  • Stayed: November 2012, traveled on business
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3  Thank CGCx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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