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Hotel des Marronniers
Ranked #738 of 1,797 Hotels in Paris
Certificate of Excellence
Santa Clara, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Location location location”
Reviewed October 24, 2012

This hotel is definitely well located for travelers and close to shops, galleries, tourist locations and restaurants. While I am understanding of the oft -repeated response from management that the hotel is old, quaint and historic....I have to say that the rooms are not just small...they are REALLY small. If you're just looking for a place to lay your head, this will probably work. This hotel would be almost impossible for travelers with any mobility issues. The doorway into the bathroom had something of a step-up, as did the shower. I did not enjoy the smell of what I assume is mold in the bathroom either. The elevator was super slow and quite small...which might not be an issue if the housekeeping staff made way for the paying guests. Apparently when housekeeping is using the elevator....guests are required to wait or maneuver the quaint, historic and very tiny curving stairwell.
I did not find the staff to be gracious or particularly helpful. I asked about the missing remote control for the television set in my room. I was told by the night clerk that it wasn't something he could take care of, but would pass it on. That didn't happen. Traveling is stressful enough....and my expectations for lodging are relatively simple. I do not enjoy making repeated calls or stand in the lobby voicing my concerns regarding oversights and complaints. I just do not return.

Room Tip: Pack light.
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  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rita T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
37402671, Responsable relations publiques at Hotel des Marronniers, responded to this review, October 26, 2012
Dear Rita T,

We thank you for taking time to write a comment about Hotel Des Marronniers.

First of all, we would like to apologize for not being at the height of your expectations. We read your disappointment about our services and we can assure you that this is very far from our tourism conception.
We understand your remark about size of the rooms. You are not the first to report it, that is why we built a large room from two small. We also propose triple rooms for persons who need more space, even if they are just two. We renovated the rooms this year because the size is something difficult to change and we want our guests to feel comfortable in their rooms.
Concerning the smell in your bathroom, usually we send someone to fix the problem, if we know it. We are sincerely sorry for that trouble. You do not have to hesitate to contact the reception desk. All the staff is pleased to help you and to make your stay as pleasant as possible. The service starts with listening.
The last thing is the lift. It is true, it is a slow one and small, but as you saw, it was difficult to have a bigger one in the hotel! We only have one lift and that is why housekeepings and guests use the same. We regret that you had to wait too much time for the elevator.

We want to apologize again for your general feeling about Hotel Des Marronniers and we would like to welcome you again in order to make you forget this sad experience with us.

Sincerely Yours,
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289 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (59)
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English first
The Villages, Florida
Level Contributor
625 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 172 helpful votes
Reviewed October 14, 2012

This quiet hotel in the heart of St. Germain des Pres is not for everybody. If you want a grand hotel on the Left Bank, go to Hotel Lutetia near Bon Marche. It's less expensive than the grand hotels of the Right Bank. Also if you want a large room, not here. However, if you want just a place to sleep and away from the noise of Rue Jacob, this place is it. Love the ambience of the Bohemian style and so close to all the excitement of the Left Bank.

  • Stayed June 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Yori O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
37402671, Responsable relations publiques at Hotel des Marronniers, responded to this review, October 14, 2012
Dear Yori O,

We thank you for writing a comment about Hotel Des Marronniers.

We understood what you meant comparing our hotel with others. There are a lot of hotels in Paris, on right and left banks. Atmosphere is different from a bank to the other. Saint-Germain des Près is like a village and people choosing Hotel Des Marronniers are looking for a small and quiet hotel with a warm atmosphere. With our 36 rooms, we can have a privileged relationship with our customers and this is very important for us. We are glad to read that you felt it! We are also lucky to be located in a central place while maintaining quietness.

Concerning the rooms, as we always answer to our guests, we are in an old district and Hotel Des Marronniers is an old building. That is why our rooms are not so big. However, two years ago, we built a large room from two smaller ones. Next time, do not hesitate to ask for a triple or a quad room even if it is for two of you.

We hope to welcome you again at Hotel Des Marronniers for another stay in Paris.

Sincerely Yours,
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Sacramento, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 8, 2012

This hotel was recommended to us while the four of us were in Paris. To say we were disappointed would be an understatement. The rooms were unbelievably small and the bathrooms seemed destined to cause a major injury to one of us. In addition there was a very unpleasant odor emanating from the bathrooms at all times. The biggest disappontment was that whenever we asked a question of staff we were asked for our room number. We were beginning to wonder if question asking was a feature for which we were going to be charged. Well we didn't get charged for questions but certainly for everything else. Also staff were very dismissive and really acted as though they did not want to be bothered with guests.

Room Tip: Do not choose this hotel, there must be others that are better.
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  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ruth j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
37402671, Responsable relations publiques at Hotel des Marronniers, responded to this review, October 9, 2012
Dear Ruth J,

We would like to thank you for having taken time to write a comment about Hotel Des Marronniers.

We cannot hide that we were very surprised  and sad to read this. Our conception of tourism has nothing to do with what you describe. Listening and keeping attention at our customers is the foundation of our business. We are sincerely sorry to hear that you didn't  feel considered by our staff. We do not know what happened exactly but we can assure you that we are not used to that kind of comment.
Concerning the rooms, it is true that Hotel Des Marronniers is a very old building and that explains the size of rooms and bathrooms. We have paid much attention to comfort and decoration in order to alleviate this problem.
If the staff asked you for your room number, it's maybe because you've had a problem in your bathroom and if we wanted to fix it, we had to know were it was located.

We would like to apologize for all that bad expériences and be pleased  welcoming you again at Hotel Des Marronniers in order to proof how we like our job and guests.

Kind Regards,
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Carmel, Indiana
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 2, 2012

We stayed nine nights and would consider returning. We met one person who had returned for her third stay. The room was quiet and clean. Some may expect a larger room and larger bath but it was adequate for us (one of us is 6'1" and 235 and had no real issues). As many have noted, this is a great location, with many major attractions within walking distance, and the staff is welcoming, knowledgeable, and are multi-lingual.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
37402671, Responsable relations publiques at Hotel des Marronniers, responded to this review, October 4, 2012
Dear John H,

We want to thank you for your nice comment about Hotel Des Marronniers.

We are pleased to see that you enjoyed your stay with us. Saint-Germain Des Près is a very nice and central location. You can access many touristic places walking, and our staff is always happy to give you recommandations, and help you making reservations.
Concerning size of the rooms, it is true that Hotel des Marronniers is an old building with standards of another era. We understand some guests reactions and do our best to make the rooms nice and decorated to reduce the problem.

We would be very happy to welcome you again at Hotel Des Marronniers.
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Bath
Level Contributor
45 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed September 8, 2012

I first went to paris in the 1950s with my pals. Five of us in one room sleeping on ex German Army barrack beds. Since then I have been to Paris many times and stayed at many hotels. This one is the jewel in the crown and we have stayed here for the last five visits. Internet booking is easy and it is a direct route on the Metro from the station. Afternoon tea in the garden is pleasurable,the receptionists speak perfect English and have a sense of humour. Just about everywhere is within walking distance.
PARIS.
No Moulins de Daudet on sun blanch’d stone
for this is the cultured pearl of Europe’s throne
no clickety-click when the cigale sings
or olive groves ‘neath the belfry rings

Paris, city of all that one might know
vitality of age set in a mellowed glow
Mouffetard buskers play the discord of jazz
as crossroad fountains splish and splash

The smoothest walls of pure trouve’d heart
obelisks in military marching squares
this love of life and life of art
once the realm of Bonaparte

Its ribboned river banks of cobbled ridge
for iron wheels of death borne royal carts
laced by ornate artisan carved bridges
now student picnics on the pont-des-arts

Within the ring of périphérique walls
are entombed the famed in Lachaise’s halls
Sarcophagi in serried rows
maison’s chez nous for history’s greats
in life more gilded than heaven’s gates

Étoiles are the stars which grace its love of life
they light the jewels set in Parisien playful nights
history flows in the silver Seine and those
who love this place are confidante to its delights

The façades endure the brief kiss of winter
and reflect the summer heat
but within these perfect stone bed walls
the heart of many loving lovers beat

Paris I have loved you all my many years
you have been the sweetness in my longing tears
you are the loving beat within my heart
and I love you more each time we part.

Films of Paris on youtube at 'tebbuch'

Room Tip: Rooms 31 and 32 overlook the garden.
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  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tebbuch2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
37402671, Responsable relations publiques at Hotel des Marronniers, responded to this review, September 14, 2012
Dear Tebbuch,

What a nice comment you wrote about Hotel Des Marronniers.

It seems like you are a Paris lover and we are pleased to inform you that we are too! Paris is a wonderful city. Historic, romantic, artistic... It is a pleasure to live there and to welcome people who know how to enjoy the City.
Saint-Germain Des Près is a central location and so you can acces to many touristic places walking and what a nice way to visit Paris! And then having a tea or a glass of wine in the garden is a pleasure that you can share or keep for yourself.
All our staff was happy to read your comment and the poem. We do all want to thank you for that and for your loyalty.

We will be pleased to welcome you soon at Hotel Des Marronniers for another stay in Paris.

Sincerely Yours,
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Sheffield, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 8, 2012

My wife and I stayed in this hotel for a long weekend. We came on the recommendation of a family member and were very pleased with the room and service in general. We were particularly impressed by the location - a good walking distance from most of Paris' key attractions.

Our room was very quiet with a nice view (we were at the back overlooking the courtyard) and a (slightly small) bath. Breakfast was worth it - a reasonably standard french hotel breakfast and good value for money.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank GilesGreen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
37402671, Responsable réception at Hotel des Marronniers, responded to this review, September 14, 2012
Dear GilesGreen,

We would like to thank you for taking time to write a comment about Hotel Des Marronniers.

It is a pleasure to read that we were recommended by your family. Well-being and comfort of our guests are our main goal and recommandations are the best reward.
Saint-Germain Des Près is a very good location for a visit of Paris. Full of restaurants and small shops, the district lets you quick access to many tourist places.

We are pleased that you had a pleasant stay, despite the size of the bathroom and we look forward to welcoming you for your next visit to paris.

Kind Regards,
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London, United Kingdom
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed August 28, 2012

Fantastic location - so easy to walk everywhere in central Paris. The hotel itself is really quiet and extremely clean, although (as you'd expect for an old building in this location) the rooms aren't massive. Staff are great and really helpful.

  • Stayed August 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CMC2011_06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
37402671, Responsable relations publiques at Hotel des Marronniers, responded to this review, September 14, 2012
Dear CMC2011_06,

We thank you for writing a comment about Hotel Des Marronniers.
We are glad to see that you had a nice stay with us. Saint-Germain des Près is a great and central location. We are very lucky to be located in that area while maintaining calm and serenity in our rooms.

We hope to welcome you again at Hotel Des Marronniers.

Sincerely Yours,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel des Marronniers

Property: Hotel des Marronniers
Address: 21 rue Jacob, 75006 Paris, France
Phone Number:
Location: France > Ile-de-France > Paris > Saint-Germain-des-Pres
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Airport Transportation
Hotel Style:
#338 Family Hotel in Paris
#460 Romantic Hotel in Paris
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel des Marronniers 3*
Number of rooms: 36
Official Description (provided by the hotel):
Hotel Des Marronniers is a charming hotel tucked in a small courtyard. Our 3 star hotel has kept the intimacy and authenticity of Saint-Germain Des Pres. In the heart of a lively area, peace and tranquility can be found in the rooms overlooking the courtyard or the garden. Because the jewel of this hotel is undoubtedly the garden. In summer, breakfast can be enjoyed in the shade of chestnut trees. Otherwise, breakfast is served between 7:30 am and 11:00 am in the veranda, in the vaulted cellar or in your room. A tea room is available for guests of hotels and passers-by in the veranda, in the garden or beautiful vaulted cellar of the Hotel Des Marronniers. The property is ideally located in the center of the capital. The Louvre Museum, Notre Dame Cathedral or the Luxembourg Gardens are just a few minutes walk. It is the same for the famous Café de Flore and Deux Magots. The rooms are equipped with air conditioning, free Wi-Fi access and a flat-screen TV. Staying at the Hotel Des Marronniers is the promise of a peaceful and romantic night in a mythical district. ... more   less 
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Also Known As:
Des Marronniers Hotel
Des Marronniers Paris
Hotel Marronniers
Hotel Des Marronniers Paris
Marronniers Hotel

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