The hotel itself is lovely. Rooms are standard four seasons quality, nothing too over the top in terms of decor.
Room service was excellent. Spa was small, but good.
The real place where I felt the hotel fell a bit short was the concierge desk. A huge part of the reason I book at a four seasons chain is due to the competence of their concierge prior to the trip in terms of advice and bookings at restaurants. This is the one and only time I was disappointed in the services of the concierge. There is some restaurant info on their website which is extensive and overwhelming and one bit of advice I would share with them is to change the wording on the concierge comments prefacing this information. It states something about hotel guests "asking that annoying question - is it good" when referring to a restaurant recommendation. Hmm. That is a no no - and I hoped it was a bad translation, because to use the word annoying is never a good thing when your very purpose is to assist travelers with their plans. That is a huge part of why people book these properties and pony up the cash to pay for them. Is this not the entire purpose of a concierge? I truly debated changing hotels after reading that because it set a bad tone before we even got to the hotel. Based on our past visits to other four seasons hotels I forged on and chalked it up to a misunderstanding of how rude the statement sounded.
So I can now report the concierge services were polite, perfunctory and adequate with the one exception of restaurant recommendations. I opted to research and choose my own restaurants, neither of which they were able to secure. Okay, so they don't have any pull in getting their guests into top restaurants, fine. I then chose an additional couple of restaurants which they booked for me again in a perfunctory manner - sending me forms to complete and return. I requested they recommend only one "casual non formal" restaurant in the hotel area for our first night and received an email back with a referral back to their extensive list of restaurants described by a laundry list of contradictory adjectives they use to categorize restaurants such as:
atmosphere : lively/popular, quiet/romantic, trendy/hip
cuisine : traditional, creative
mood : elegant/formal, smart casual
Decor : Contemporary, Classic, Authentic
Really? What is the difference between lively/popular and trendy/hip? or Classic and Authentic.
No explanations are provided for what these words actually mean and still no recommendations for a casual non-formal restaurant in the area. This is where I did an eye roll and just made my own plans without their involvement. It felt as though they were only there to perform the actual booking and were reluctant to direct you to an actual recommendation or two within your parameters.
In summary, a nice hotel I would maybe consider visiting again, but I would not rule out looking at other options, especially since I felt I had to do most of the leg work on my own in terms of the planning of restaurants. I expect more of a concierge at a top property.
- Official Description (provided by the hotel):
- Beautiful hotel housed in the former landmark Hotel George V, furnished with objects of art and antiques - Near Champs Elysees. ... more less
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- Also Known As:
- 4 Seasons Hotel George v Paris
- Four Seasons Paris
- George v Paris
- Paris Four Seasons
- Hotel George v Paris
- George 5 Paris