We have stayed at this hotel several times in the past and have always asked for, and received a room with a terrace. So when I made the reservation request this time, specifying a terrace and received a confirmation, I assumed everything would be fine. When we arrived, however, we were told that the hotel NEVER guarantees a terrace request. When I showed them my confirmation, the woman at the front desk said that the confirmation was from the website. Her implication seemed to be that this type of confirmation is somehow less valid. I didn't quite understand what point she was trying to make, since that is how reservations are generally made these days and I was not sure what other confirmation I should have been expecting or should have requested.
The room we were given is extremely small. There is barely room for our luggage. The bathroom floor is dirty and we are on the first floor facing a very noisy street. And this is not a cheap hotel.
I guess we will be looking for another hotel in Paris for our future trips. The experience with the front desk has definitely put me off the Hotel let Tourville.
- Official Description (provided by the hotel):
- Located in the heart of Paris near the Eiffel Tower and the Invalides Hotel, Le Tourville Hotel with its 30 newly refurbished rooms (in June 2012) welcomes you in a cosy and Neo-Classic atmosphere. ... more less
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