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“We had the most amazing time”
5 of 5 bubbles Review of Castille Paris

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Castille Paris
Ranked #262 of 1,796 Hotels in Paris
Certificate of Excellence
Sydney, Australia
Level Contributor
66 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“We had the most amazing time”
5 of 5 bubbles Reviewed January 16, 2014

My partner and I travelled to Paris on the 14th Dec 2013 from Sydney - Australia. After having travelled for over 30 hours and arriving at the hotel at 8am we just wanted to shower, rest and then go and explore . Our room was not ready but the lady on reception said she would see what she could do to have the room ready as soon as possible. We left our luggage with them and our mobile contact number and went out. Within the hour we recieved a call to say the room is ready when you are. The room was smallish, but lovely, clean and very inviting. It was on the top floor, over looking the internal court yard and a view of the Eiffel tower which was perfect. We enjoyed both lunches, drinks at the bar and of course Elliot the cat who would wonder through the lobby... It's in a perfect location because you can walk every where which is just what we did. I would highly suggest this hotel to anyway heading to Paris...

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marc H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erwan S, Deputy General Manager at Castille Paris, responded to this review, January 20, 2014
Dear Marc H,

I would like to thank you for this detailed report about your stay at the Castille Paris. I am very glad to read your comments and what are the reasons why you do prefer our property to an other one. I am fully convinced that this kind of testimony will be very helpful for our future visitors.

Sincerely yours.

Erwan Sarre - Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,009 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (143)
Date | Rating
  • Danish first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Japanese first
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English first
London, United Kingdom
1 review
3 of 5 bubbles Reviewed January 16, 2014

The location of the hotel is great! The rooms though are not that clean and really tiny. Furniture looks really old though rooms are designed in a cool modern way. But the most disadvantage was the housekeeping service, room was clean very badly. Definitely not a 5 star luxury hotel.

  • Stayed January 2014, traveled solo
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank anna z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erwan S, Deputy General Manager at Castille Paris, responded to this review, January 20, 2014
Dear Anna Z,

I am sorry to read your disappointment about members of my housekeeping team. I would like to apologize if someone made your room in a wrong way. It is exactly the opposite of how we are and of the type of service we are proud to provide to our guests. As a Duty Manager is always available on the field, you should have called on him. I am sure that he would have solved this in a minute.

With my renewed apologies,

Erwan Sarre - Deputy General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rome, Italy
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed January 14, 2014

Enjoy always this small Hotel which has great but deserved ambitions .
The only problem may be a Taxi which if you order it will nnever be on time or late or too early charging the meter preposterously

Room Tip: In the Court yard less street noise
See more room tips
  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Sergio F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erwan S, Deputy General Manager at Castille Paris, responded to this review, January 20, 2014
Dear Sergio228,

Thank you for your comment regarding your recent stay with us.

We definitely look forward of welcoming you again at the Castille Paris.

Sincerely yours.

Erwan Sarre - Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tel Aviv, Israel
Level Contributor
109 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
5 of 5 bubbles Reviewed January 14, 2014

the location is amazing just in the middle of everything in paris.
the hotel is very clean 'looks modern not like an old fashion hotel of paris.
service is very friendly .
rooms are like in all hotels in paris - a bit small - but who wants to be in the room whan you are in paris
Never the less the bath is quite large - again comparing hotels in large cities of europe
Value- 2 thumbs up.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vizaim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erwan S, Deputy General Manager at Castille Paris, responded to this review, January 20, 2014
Dear Vizaim,

Thank you so much for your nice comment posted on Tripadvisor. I am glad to read that either the location of the hotel or the kindness of the team made your stay even better than expected.

I look forward of welcoming you again at the Castille Paris.

Best regards.

Erwan Sarre - Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
SANTORINI
Level Contributor
36 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 bubbles Reviewed January 9, 2014

We don't think that size is always the most important, but having no space and no possibility to relax and there was nothing to settle the inconvenience, is a" problem"

Having asked smell/humidity/dust free rooms we were offered those that were recently "updated". Just an idea : entering the room, you couldn't open the closet and go to the bathroom at the same time. The bathroom door was just behind the entrance door. So you are between three doors that you have to think which one you close and which one you open. Having done two steps you were almost on the bed. In the closet was no space to put more than two-three hunged clothes, so we didn't upack at all. We mentioned it to the front desk and their answer was that those rooms were the most recently renovated 20 m2 luxury superior rooms!!! No luxury at all! Not even a bottle of water, nothing to welcome guests especially during Christmas holidays.

Anyway, the breakfast area was pleasant but the food variety poor. The personnel need to be more friendly. We had breakfast and we wanted a glass of water. The answer was: You can go and get it by yourself from the buffet. It is over there as you can see!! What is the reason to have waiters around ?

We wanted to have some snack in the night. The front desk confirmed that we could have it at their bar area but the bar tender deny it as they were "preparing" to close. So we had to go out on a wet evening to look for something to eat.

The concierge was the most efficient and cooperative comparing the rest in the hotel.

Just to have the " 5 stars" attitude and no facilities or service don't give you the right to claim high rates and reasonably "demanding" clients.

  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank FANARI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erwan S, Deputy General Manager at Castille Paris, responded to this review, January 20, 2014
Dear Fanari,

I am sorry to read that your stay with us did not meet with your expectations. Regarding the room size, and if we have the pleasure of welcoming in a near future, our deluxe rooms or junior suites may be more appropriate for a you.
As far as the service is concerned it seems that we missed you on this. It is usually what our clients are complimenting about the most.
I would like to thank you for bringing these comments to my attention. Feed-backs (positive or negative) are the only way for us to improve and to fulfill our clients expectations as much as we can.

Best regards.

Erwan Sarre - Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manhattan, NY
Level Contributor
33 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 bubbles Reviewed January 7, 2014

Perfect boutique hotel in the best neighborhood in Paris. You can walk to all of Paris' sites and shops from this hotel. Our original room was very small so we upgraded to a 2-floor suite which feels like an apartment! There's a vast difference between the two room sizes. Service was pretty good - not over-the-top 5 star - but still no complaints. If/when I come back to Paris, I would definitely consider returning to Castille.

Room Tip: The 2 floor suites are great...almost like your own apartment! The standard rooms are small...too sm...
See more room tips
  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MICHELLE M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erwan S, Deputy General Manager at Castille Paris, responded to this review, January 7, 2014
Dear MMeyer,

Thank you for your comment regarding your recent stay with us.
We definitely look forward of welcoming you again at the Castille Paris.

Sincerely yours.

Erwan Sarre - Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wilmette, Illinois
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed January 6, 2014

We stayed at the Castille from December 28 to January 2 and couldn't be more pleased. Everything was wonderful. The room was spacious and clean, the breakfasts were absolutely delicious, the staff pleasant and accommodating and the location perfect. We were able to walk to everything easily from the hotel. The concierge was so helpful-his dinner recommendations were absolutely perfect! We will return - hopefully soon!

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank diane w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erwan S, Deputy General Manager at Castille Paris, responded to this review, January 7, 2014
Dear Diane W,

Thank you thousands times for the nice comment posted on TripAdvisor. My team and I are very happy to have helped to make this special trip even more special. Anyway, we had no right to fail in this kind of occasion !
We look forward of welcoming you to celebrate New Year's Eve 2015,

Sincerely yours.

Erwan Sarre - Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Castille Paris

Property: Castille Paris
Address: 33 rue Cambon, 75001 Paris, France
Phone Number:
Location: France > Ile-de-France > Paris > Louvre / Palais-Royal
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#171 Luxury Hotel in Paris
#253 Business Hotel in Paris
#282 Family Hotel in Paris
#299 Romantic Hotel in Paris
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Castille Paris 5*
Number of rooms: 107
Official Description (provided by the hotel):
Italian chic and Parisian haute couture combine at the iconic hotel Castille. Standing alongside the legendary Chanel Maison, in the heart of the 1st Arrondissement, this romantic hotel is so Paris. Every detail has been lovingly restored to exude the opulence of its 18th century glory days, yet still retain a charm that you rarely find in a central Paris luxury hotel. At the Castille you’ll find a restaurant and bar that combine the style of Paris with Italian warmth and spirit. L’Assaggio offers an exquisite menu full of the finest Mediterranean flavours, topped off with a Florentine courtyard for al fresco dining. Then there’s the bar, perfect for light meals and any drink you can think of, day or night. Finally, the Salon de The is a wonderful spot to while away the afternoon over a fine tea. ... more   less 
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Also Known As:
Starhotels Castille Paris Hotel Paris
Starhotels Castille Hotel Paris
Paris Starhotels Castille Hotel
Castille Hotel Paris

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