I booked Le Bristol for my husband's 50th Birthday. We stayed in a Deluxe Junior Suite with our two children (aged 2 and 7) for 3 nights. The room was lovely - very clean, good quality furnishings etc. The staff were very friendly and helpful, and clearly liked children. Unfortunately, it never quite reached the standards that I had expected given its star rating and other reviews.
Firstly, there was no reference to the fact that this was a celebration of my husband's 50th year. (Perhaps the travel agent didn't pass that message on in spite of saying that they would.) There was no DVD player in the room but we were told that one could be made available to us. We never got it. (In fairness we never chased them up on this but really should we have had to?)
We ordered breakfast in our room each morning. The second morning, we had asked for breakfast between 9am and 9:15am. When it had not arrived at 9:25am, my husband phoned down to find out where it was. Five minutes later it arrived. On the morning of our departure, we requested breakfast at 6:30am. Once again it did not arrive until after my husband had phoned down at 6:40am to find out where it was. Interestingly, on the first morning we had to sign a receipt for the breakfast order. My husband queried this given that we were staying on B&B terms. We were told that this was normal procedure and the breakfast would be deducted from our bill at the end of our stay. Interestingly, we were not asked to sign any receipts for the breakfasts we had on the second or third mornings of our stay. So, either it was normal procedure and they failed to obtain signatures going forward or they made a mistake on the first breakfast.
The Hotel staff very kindly said that they would cancel the taxi that we had ordered to take us to the airport at 6:30am and book us a taxi for 7:30am instead. An alternative taxi was booked but the first was never cancelled. Hence at 6:30am we received a phone call, saying that our taxi was here and did we want it?
For a five star hotel I had imagined that everything would run like clockwork, that the service would be excellent and that this would be a Birthday to remember. Instead both my husband and I feel let down. There should not be this number of niggles on such a short trip at any hotel but certainly not one with a reputation like that of Le Bristol. This is not a hotel to which I would return.
- Official Description (provided by the hotel):
- An authentic, generous, fine and stunning palace, where the service is an art. ... more less
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- Also Known As:
- Le Bristol Hotel