We booked with Special Apartments after a workmates recommendation. We booked a one bedroom apartment in Saint Germain Des Pres (018). On arrival at this cute centrally located apartment we were welcomed with a note from Special Apartments advising us they found out the day prior renovations were happening in the block. They were very concerned about possible disruption to our 10 day stay and were offering to move us if we wished. We weighed up the possibility of disruption and the unknown about an alternative and rang their office. We were immediately offered an alternative, and time to move in, and a meet and greet at the new apartment. No question on special apartments behalf that we should be moved. The apartment we were offered was on Ile Saint Louis, in a wonderful two bedroom apartment (003). The difference in price per night was about 100 euros more than the apartment we booked, but there was no hint or suggestion that this alternative should not be offered, or any expectation that the company was 'doing us a favour' by moving us. Daryl from the company who was at the new apartment to greet us on time kept apologising about the inconvenience. We were of course delighted at the change, and wanted to share this review of our stay because of the outstanding customer service.
During the initial booking process our inquiry was quickly auctioned, we were kept informed of the progress of our booking, and any enquiries followed up quickly.
The icing on the cake with any interaction when booking is how a company handles things when they go wrong. We were blown away at the alternatives offered without prompting when advised of the renovations going on at our booked property. I would not have expected this, and if I had booked directly with an apartment owner, would have been on my own to deal with such an issue.
And to our apartment- what a wonderful well positioned sunny space. A terrace overlooks the rooftops from the upper level of this two level apartment. The property is over level 6 and 7 with a cute lift straight in to the apartment. One bedroom on each level, small bathroom and compact kitchen. Free internet and phone calls to landlines and mobile phones to lots of different countries included. Mini supermarket across the road, cheese shop on the ground floor of the building, boulangerie two doors down, plenty of restaurants, shops and sights nearby. There is a metro stop 5 mins walk away. (Pont Marie). If you are looking at apartments in Paris, check out the apartments on offer with Special Apartments.
- Also Known As:
- Special Apartments Hotel Paris