I had made a reservation with another hotel in Besancon for a family room (4 people) and had seen the pictures. I had written confirmation of this. About a week prior to our arrival, I got a call from the "manager" of both the original hotel and the Florel. I was asked how old my children were (8 and 11). Then, I was told that my original hotel was undergoing "construction" and that they had moved us to a "better" hotel, managed by the same person. I was promised that we would have the same or better room as the one I had booked.
Well, this was far from true. First, the original hotel was in the center of the city. The Florel is across not only a busy street, but the freight-yard for the train station with all of it's traffic. In some cities, the train station is in the center. In Besancon, it is about a mile away, and up a hill.
Once there, a woman, who spoke perfect English led us into a room with one double bed and a fold our CHAIR. When I pointed out that this would not work for my two school-aged children, and showed her (about 4 times) my written confirmation that said "4 persons" she insisted that this was the "family room". She insisted that they had just had a family there and the room was fine. I asked her if the children were small, and if they had put a cot in for a baby, because the fold out chair would not fit more than one person. She was cagy about this, and still insisted that she was "giving us as better room" than we had booked. I tried to be rational with her, and she could see for herself that my children were too large to sleep in a chair. She still insisted, something about how this room was "renovated". It might have been, but its sole window was facing the street and the trains, next door to a sex-shop. Not only this, but one could not get into the hotel by the front entrance, because there were diggers and construction going on.
It was like being in crazyland. She kept insisting that this room was what we had contracted for... and then, she said she had called her "friend" down the street in a hotel that was even farther from the center, and that that hotel would take us in 2 double rooms for 2x what I had contracted for (and paid the first night for). She kept saying "what can I do?" I kept saying "you can honor your contract". She offered us a move the next night to 2 double beds, and a 5 euro reduction. The money was not important to me. It was that she lied, and I checked, because when we walked into the center an hour later (as we did not want this woman to be paid for her deceit) I looked in at the original hotel. It was a quaint, 2 star place, in the center. The only "construction" going on was that they were putting new carpets in the hall way. The woman at the desk (the hotel was open) showed me the room we were supposed to have had. It was exactly as was described.
So, the "construction" was a carpet laying in the hall there, versus diggers and cinderblocks at the "nicer" location.
I have no idea what happened, or why these people would do this. And, on the second day, as we had to be buzzed out of the parking lot since the construction vehicles were blocking the front entrance of the Florel, I peeked into a room which really did have room for a family-- 2 single and a double. Just as we had been promised. I still don't know why they changed us. By the way, when I went to pay for the second night, they had charged us for breakfast, which we did not eat, and did not order.
BUT I cannot say this strongly enough: DO NOT STAY AT THE HOTEL FLOREL BESANCON. The management lies, it is 1/2 hour walk out of town, and I am surprised that Logis lends its logo to this place. It is a shame, because Besancon is a lovely city, with much history, good food and lots to offer. Our visit was tainted by this hotel.
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