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“Great place with a horrible ending”
Review of Les Calanques

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Les Calanques
Reviewed October 9, 2013

The place is pretty far from Ajaccio itself and already would be a problem for people not intending to rent a car. It would take time to go to the city itself and or travel around as it is not so accessible around there. The actual rooms were spacious and had great views, I traveled in a big group so we had a nice big room although my friends with a smaller room did not enjoy the space like ours. Could fit up to 8!
The balcony was pretty amazing with the views although overall that was all the hotel could offer. Overall, for the price, we didn't expect such a low level of effort for the guests. Even toilet paper and towels were charged and this is honestly one of the dumbest things a hotel could do.
WIFI was HORRIBLE! Most likely the worst WIFI I've ever experienced and could not do a single thing there. The stupid part was that while we left, they "Claimed" that the rooms were in horrible condition, with it left like a "trash bin", and honestly, talking to your guests in that manner is stupid. The over exaggeration about the state of the room was a joke with the staff "claiming" that it would take 3-4 hours to clean. Telling Hospitality/hotel/F&B restaurant educated guests that it would take 3-4 hours, would mean we most likely did leave trash over every inch of the floor. On the contrary, we left a few bags of chips and maybe untidy beds which they should be changing the bedsheets for anyways so it is a big surprise unless they don't practice typical Hotel procedures.

At the end of the day, a great trip was destroyed by the staff's laziness to put some effort in doing their jobs. A joke of a establishment. Naturally not every guest would be getting this treatment, but it is quite obvious that the staff are incompetent.

  • Stayed: October 2013, traveled with friends
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3  Thank E666777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alain B, Responsable commercial at Les Calanques, responded to this reviewResponded October 14, 2013

Dear traveler,

Firstly, thank you for taking time to post your feedback on tripadvisor. We are happy to learn that you enjoyed the self-catering apartment, that you've rented.
Regarding to the concept itself, which is quite different than an hotel, residences use to ask for some of extra charges such as towels, so do we ( for 10€ per person and per stay for 2 little and one big towel). But, I am surprised that you talk about the toilet paper, which is naturally always included in the rate of the stay.
In any case, to avoid any misunderstanding, details about the services included or not are always mentioned in the booking process and in the booking confirmation. Therefore, I would always advise you to read it carefuly.

Moreover, the staff is only allowed to ask for an extra charge about the end-of-stay cleaning, if they judge that it will take more than three hours to clean the all apartment. That's why we ask our customers to let the room without trash, bottles or other used stuff and to let the ktichen and dishes properly. It will just be in this case and, as a matter of course, after asking the point of view of the travelers about going back to their apartment and carrying out their garbage, that the reception desk will be allowed to ask travelers for an additional fee.

In any case, we have been pleased to welcome you.
I think that is based on a regretful misunderstanding due to potential language barrier.
Lucky to me, I am convinced nowadays that we have understood one another. That's why we would like to thank you again for your review, which give us the opportunity to clarify one situation.

Best regards,

Juliana.

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13 - 19 of 336 reviews

Reviewed October 1, 2013

Beautiful apart/hotel fully equipped wit free wifi, and free paring across the street ( they charge 20 euros per week in the hotel garage). Great views of the ocean and sunsets, nice pool, very clean and efficient, modern building, and friendly staff, breakfast is 10 euros and not really worth it since u can make a better one in your own room. The gym is very basic ( noral for europe) There is is many nice beaches around the area and the Calanques of Porto to the north are spectacular BUT the nicest beaches are in the south part of the island, Near the amazing sland fortress town of Bonifacio and Porto Vecchio, You need at least a week to tour the entire island and i suggest staying at 3 or 4 different location near where you want to visit because the roads are winding and it takes 2 hours to cross 100 km at easily. Corsica is amazing and worth coming back to.

  • Stayed: September 2013, traveled with friends
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Thank umanitek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alain B, Responsable commercial at Les Calanques, responded to this reviewResponded October 4, 2013

Warmest regards from the Residence Les Calanques.

In the name of our team I would like to thank you for your preference in selecting our Residence Les Calanques for your stay.
In our effort to continuously improve the quality of our services and facilities, we put our greatest interest and value in our guest's opinion. That's why, we will take into account your request about the breakfast even if it is a shame that you did not tell us the products that you missed.
Regarding to the need of our customers to discover the entire island, we advice our customers to stay into the Residence Alba Rossa, in Serra di Ferro, which is one of our properties, which offers a range of villas and apartments, in a 14 hectare property with trees and flowers, between sea and mountains, and benefits from exceptional surroundings and a panoramic view of the famous bay of Cupabia and permits you to discover the southern part of Corsica.

On behalf of the staff, we would like to thank you once again.
We are looking forward to welcoming you back to our property in the near future.

Warmest regards from the entire staff.

Juliana.

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Reviewed September 18, 2013

Somehow we double booked this hotel and another at the same time as the cancellation did not register (our fault). By the time we discovered this, we were considered to be a 'no-show' at Les Calanques. As we were in Corsica anyway, we decided to stay at Les Calanques as we were being charged for it. We were informed that our room had been already sold to another guest, despite us being charged over 1100 euros for 7 days!!
We phoned up repeatedly (over 7 times) to talk to the Manager, Lucy who rudely refused to refund any of our payment, so we were charged full price and not permitted to stay in the hotel, even though the room was already booked an paid for by another guest!!!
I take responsibility for the double booking, but cannot believe the rudeness and unfair way in which we were treated by this hotel. I would advise anyone to re-think booking this hotel based on our experience. In our last attempt to recover even a partial refund Lucy hung up the phone on us!!
Please use our experience as a warning and go elsewhere!!!

  • Stayed: August 2013, traveled with family
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1  Thank Tom C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alain B, Responsable commercial at Les Calanques, responded to this reviewResponded October 4, 2013

Dear Tom,

Customer feedback is very important to us. Each comment is very valued for us as we are doing our best to take them into account and bring our service to higher level.

That's why firstly we would like to thank you for your review, which give us the opportunity to clarify one situation, which appears without any doubt as a huge regretful misunderstanding.

Regarding to our sales conditions, even if we try to be the more flexible that we can, in case of no show, the total amount of the stay is charged, like any hotel. That's why, passed the deadline of 48 hours after arrival, and after observing that nobody came, your credit card has been charged for the full stay of your one booking (after re-checking, no knowledge of double booking registered with us).

Moreover, you may understand that if you are booking a room, and not coming, the accommodation is empty the all week, which represents a big loss of earnings.
That's why after leaving the room empty 6 days,which gave you time to come, we decided to sale the last night to customers, who passed and asked for it.

In any case, we would have been pleased to meet you and welcome you.

Juliana.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 13, 2013

This residence is a kind of longterm stay so not a hotel in the strict sense of the word. This means that they will only clean the room when you leave after your stay. There's a kitchen with most things you need to cook food by yourself. We enjoyed this since the produce in Corsica is excellent and most often from nearby farms.
The studio room on the second floor was quite large with a big patio overlooking the sea. All rooms have excellent views of the sea.
Most of the guests were French with very few foreign tourists. Not all staff spoke English but were very helpful.
The breakfast was good but not spectacular. The usual croissants and toast. Jam, honey, yoghurt. Sometimes you would get ham and local biscuits. You could sit inside or by the pool.
The whole pool experience was good since guests were generally considerate of other guests and were well behaved.
There is a gift shop in the hotel and there are some vending machines with soda, coffee, toothbrushes etc.
There's an air conditioned fitness room and spa run by a friendly girl.
Bus 5 into Ajaccio stops right outside but we had a car which we parked in the private parking inside for 20 Euro. There is direct access to the garage from each floor.
There are some restaurants fairly close by. There is also a diving club nearby and they seemed to have daily diving excursions.
Overall this was a very pleasant experience which I can recommend. Corsica is a wonderful island that doesn't feel exploited.

  • Stayed: August 2013, traveled with family
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3  Thank K_S_Sjogren
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alain B, Responsable commercial at Les Calanques, responded to this reviewResponded October 4, 2013

Thank you for taking the time to post your review on Tripadvisor and for choosing our property. We are glad you had a positive experience.
I will most certainly be thanking the team as well for making your stay so enjoyable. I have noted your other comments and will have a look into those.
Moreover, you really understood in a good way what the french concept of residences means.
Infact, all the properties in France named "residences" involve a property with furnished apartments, available for short-term or long-term stays, which provides hotel facilities and services, but includes more space, privacy and confort and typically lower rates than traditional hotels. Benefits may include to give the guest the felling to enter a home away from home.
That's why this kind of accommodation is appreciated form a large range of travellers.

Thanking you again, we do hope that we will have the opportunity to welcome you back to the residence Les Calanques in the future.
Best wishes,
Juliana.

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Reviewed June 21, 2013

Having read all the reviews we were wondering what to expect, but we were so pleased with the choice we made. Apt 5003 on the 3rd floor was great, it is for 4 but we were 2 so had loads of space. Good basic kitchen, laundry on site GREAT terrace/balcony sun beds and good parasol, magnificient views, especially at night towards the lighthouse. Clear blue seas and a couple of local beaches within 5minutes.
Seemed to be a couple of restaurants close by ,we chose to eat in, shopped 10 minutes from apt , and catered simply but deliciously with local produce. Corsican wine was new to us , would recommend you try it.
Downside..better to have a car and the swallows nesting on nearly every balcony can cause problems.
Upside....a great location with little noise from the road, a good swimming pool, everything we needed for a 3day stop.
If you can , ask for a high floor. We contacted the apts directly, we'll worth it !

Stayed: June 2013
1  Thank Roberta M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alain B, Responsable commercial at Les Calanques, responded to this reviewResponded October 4, 2013

Dear Roberta,

Warm greetings from the Residence Les Calanques.

Thank you very much for sharing your experience with our residence!
We are pleased to hear that you liked our property.

We are looking forward to welcoming you back to our residence in the near future.

Juliana.

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Reviewed October 21, 2012

This apartment-style hotel is located right on the water. There is a tiny beach about 80 meters from the hotel. The view is great. The room decor is a bit on the Spartan side. Service is average. Breakfast is reasonable. You'll need a car to get to Ajaccio from here. Overall, I would recommend if the price is right and you have your own transport.

  • Stayed: October 2012, traveled with family
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Thank wtraveler06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 1, 2012

Plus:
Good room, access from parking easy once you are on the right floor
Reasonably good breakfast
Well appointed room
Sea view

Minus
reception a bit casual - failed to give is a car park key and omitted to tell us that the second floor is actually three floors up in the car park.

  • Stayed: September 2012, traveled as a couple
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Thank michael47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Les Calanques

Address: route des Sanguinaires, 20000 Ajaccio, Communaute d'Agglomeration du Pays Ajaccien, Corsica, France
Location: France > Corsica > Corse-du-Sud > Communaute d'Agglomeration du Pays Ajaccien > Ajaccio
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 11 Specialty Lodging in Ajaccio
Price Range: $72 - $178 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Les Calanques 3*
Number of rooms: 127
Official Description (provided by the hotel):
The Residence Les Calanques***, located just 7 kilometers away from Ajaccio's city center, white sandy beaches 100m within walking distance down the residence, provides an exceptional panorama overlooking the Mediterranean Sea. Offering a stunning view of the gulf of Ajaccio and the "Sanguinaires" islands, the residence offers a laidback environment, in a beautiful contemporary, elegant and sober spirit. Guests at the Residence Les Calanques*** can enjoy the heated outdoor pool, sauna, hammam and fitness center. There is also a children's paddling pool and a Ping-Pong table. Additional services include private parking, bike rental, fresh bread service, souvenirs shop, laundry service and a snack bar, which opens in summer months. Ordered for an optimal comfort, guests can choose from studios to 2 bedrooms apartments. All are equipped with free Wi-Fi internet access, flat screen TV and heat/air-conditioning. All self-catering studios and apartments feature balconies or terraces with garden furniture and most of them offer a breathtaking sea view. Exceptional surrounding, quality services and made up of 121 well-equipped and modernized self-catering rentals, the residence "Les Calanques***" answers all your expectations! ... more   less 
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Also Known As:
Les Calanques Ajaccio, Corsica

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