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“Great overnight stop on way to Alps.”

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Mercure Troyes Centre
Ranked #2 of 23 Hotels in Troyes
Certificate of Excellence
Level Contributor
66 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Great overnight stop on way to Alps.”
5 of 5 bubbles Reviewed January 29, 2014 via mobile

We have used this hotel as an overnight stop to & from the French Alps for the last 4/5 years. Rooms are always clean & good sized and it has excellent, helpful staff. Hotel car park is very secure (important when car is loaded with ski equipment). Definitely worth walking into Troyes as it has a delightful old town with decent restaurants. Highly recommended.

Stayed March 2013, traveled with family
Helpful?
1 Thank Sarah I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
troyescharly10, Responsable réception at Mercure Troyes Centre, responded to this review, January 30, 2014
Dear Sarah I,

Thank you very much for the comments you left about our hotel.

We are pleased that you choose or hotel at each of your stops in Troyes, and were delighted to read how much you enjoyed our hotel and services.

Be assured that we will let our staff know the advice you wrote about them.

We are waiting for the pleasure to receive you on your next stopover in Troyes.

Best regards,

Amaury ANDRIOT
Reception manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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535 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
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English first
Cork, Ireland
Level Contributor
34 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed January 21, 2014

Stopped for an overnight stay on a trip to Spain. Very good hotel. Friendly and helpful staff. No restaurant for evening meals but a good one next door. The hotel is a nice walk to the lovely centre of the town - expecially pretty in December. Dog Friendly and also has great secure parking. The breakfast was very good. I would definitely recommend this hotel.

  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ajh1000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
troyescharly10, Responsable réception at Mercure Troyes Centre, responded to this review, January 22, 2014
Dear Ajh1000,

We wished to thank you for your comments about our hotel. We are glad that you appreciated your stopover in Troyes, and we will transfer your remarks to our staff.

Many of our customers make a one night stop in Troyes on their way to Southern France or further, and we are happy we were able to provide you with a relaxing stay on your driving journey!


We hope to see you one your next trip.

Best regards,

Amaury ANDRIOT
Reception Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winchester, United Kingdom
Level Contributor
104 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 bubbles Reviewed January 9, 2014

We had found the city of Troyes (pronounced as 3 in french) by accident when on a previous trip we had broken down on the Autoroute nearby and were forced to stay. On this occassion we planned the overnight stay on route to the Channel returning from skiing.
The hotel was easy to find. It is central to the old town (300meter walk). We did not use the restaurant less for breakfast which was a good buffet standard; we paid extra for breakfast. The rooms were large and luxurious allowing a great nights sleep. There is a restricted height secure car park. As we were over 2 meters in height, they allowed us to park on the pedestrian concourse outside the front door. That really means anyone with a top box or skis on the roof cannot use the secure parking.
(I do wonder if the french realise that many people stay in hotels with attachments to the roofs of their cars - bikes, skis, top boxes etc.)
This hotel had excellent staff who spoke good english.
I would recommend this hotel for a break in Troyes.

  • Stayed January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank peter l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
troyescharly10, Responsable réception at Mercure Troyes Centre, responded to this review, January 14, 2014
Dear Peter I,

We wished to thank you for taking the time to give your comments on your stay in our hotel.

We were pleased to read that you enjoyed your stay and the way our rooms were renovated.

Concerning the underground parking, we understand that this can be problematic for people with roof boxes. For your next stays, do not hesitate to tell us you have one, and we will try find the best parking solution.

We are hoping to see you again soon in our hotel!

Best regards,

Amaury ANDRIOT
Reception manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cambridge, United Kingdom
Level Contributor
65 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 bubbles Reviewed January 6, 2014

Only previously ever driven passed Troyes! I needed an over night stay that was within easy reach of the Channel Tunnel. I've stayed at a Mercure Hotel before and found them to be pretty good. The one in Troyes I'd rate as "Very Good".
Very helpful young man on reception who got us parked in their secure under ground car park - if you have a 4x4 you'll get in no problem. The car park is accessed with your room key.

Our room was very nice, modern and very clean. We had a twin room and whilst the beds looked a bit on the narrow side they were very comfortable. The room was also very quiet - we were at the end of a corridor.

Troyes itself is very pretty and is a level walk from the hotel. Some beautiful buildings and many places to eat. I will make sure that the next time we are in the area we'll spend a couple of days here and will be staying at the Mercure Troyes Centre.

Room Tip: End of the corridor and higher floor room.
See more room tips
  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank michael_d_brown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
troyescharly10, Responsable réception at Mercure Troyes Centre, responded to this review, January 13, 2014
Dear Michael_d,

We just read your comments, and wished to thank you for your remarks.

We were glad to see you enjoyed our hotel and beautiful city of Troyes, and we will transfer your comments to our reception staff members.

We will be delighted to welcome you again for your next stay, and give you all the information you will need to fully enjoy our city!

Best regards,

Amaury ANDRIOT
Reception manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Loughborough, United Kingdom
Level Contributor
36 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 bubbles Reviewed November 5, 2013

We stayed overnight with a Shearings group travelling onward to Switzerland. We arrived
late in the evening but the staff were all very pleasant and helpful the room was a large one with all you could want including a hospitality tray and complementary bottled water. The bed was comfortable and we enjoyed a good nights sleep. In the morning the breakfast choice was very good, plenty of choice and plenty to eat! it set us up beautifully for the rest of our journey. Would definatly use this hotel again.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chris L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
troyescharly10, Responsable réception at Mercure Troyes Centre, responded to this review, November 7, 2013
Dear Herladyship1,

We just read your advice and are glad to see you enjoyed your entire stay in our hotel.
Be assured we will tranfer your comments to the rest of our team.

Do not hesitate to come back by yourselves to visit our nice city over a week-end!

We are looking forward to welcoming you again.

Best regards,

Amaury ANDRIOT
Chef de réception
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Troyes Centre

Property: Mercure Troyes Centre
Address: 11 rue des Bas Trevois, 10000, Troyes, France
Location: France > Grand Est > Aube > Troyes
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Room Service Wheelchair access
Hotel Style:
#1 Business Hotel in Troyes
#2 Luxury Hotel in Troyes
#3 Romantic Hotel in Troyes
#4 Family Hotel in Troyes
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Troyes Centre 4*
Number of rooms: 70
Official Description (provided by the hotel):
The Mercure Troyes located in the city centre, moments away from the historic part of town, welcomes business travellers and holidaymakers with its 70 non smoking rooms including 3 rooms for guests with limited mobility and 7 family rooms. The design and decor of the hotel have brought the building, a former hosiery workshop, back to life. Conference facilities and underground car park. Close to factory outlets. ... more   less 
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Also Known As:
Mercure Troyes Centre Hotel Troyes
Accor Troyes Centre

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