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“Between Average and Very Good”

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Mercure Troyes Centre
Ranked #3 of 22 Hotels in Troyes
Certificate of Excellence
Alexandria, Virginia
Level Contributor
90 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
“Between Average and Very Good”
Reviewed September 28, 2013

Tour de France, part III. On our way back to Germany we stopped at the Mercure in Troyes. Not so much because we wanted to see Troyes, but because we didn’t want to make one very long drive.
The Mercure is a pretty nice place if not exactly cheap. Parking is shared with the Ibis and is located directly behind the Mercure. At 10 Euro per night, it is very reasonable. The lobby is very nicely set up and the colors consistent throughout the Hotel, with deep, dark colors, browns and deep purples. Very appealing to the eye!
Our room was on the first floor and faced the courtyard in front of the entrance. We had two very large windows and were able to get fresh air in the room, which had all the amenities a hotel room has to offer. The bed was quite comfortable and we got extra pillows within ten minutes of asking for them.
The staff speaks very good English and was very helpful as well.
The bath was clean, had a hair dryer that was not attached to the wall and was clean and functional. Again, a nice space for showering and all the other necessary amenities one would expect to find.
The TV offered the usual English news channels and again, free internet. Nothing to complain about.
Breakfast, at 15 Euro per person is again not exactly a cheap offering, but the buffet is pretty sizable and the tables are nicely set with table cloths and silverware laid out for the guests. The only thing lacking was the eggs which in the pan looked so runny that we didn’t even bother. But there were plenty of other options and coffee was served quickly and pleasantly.
Not a fantastic place or inexpensive, but with some nice features and certainly commendable.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank whodunit99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
troyescharly10, Responsable réception at Mercure Troyes Centre, responded to this review, October 9, 2013
Dear RGKwi,

Thank you very much for your last comment. We are glad to see that you enjoyed your stay in almost all its aspects.

Be sure we will forward your comments to our teams at reception and breakfast area.

As for the small issue you encountered with our eggs at breakfast, be assured that we will take the proper actions to improve it.

We hope to see you again soon in our hotel.

Best regards,

Amaury ANDRIOT
Chef de réception
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550 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
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English first
Wiltshire
Level Contributor
96 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed September 17, 2013

Having stayed at this hotel on our return from skiing, we decided to repeat the experience, except that we opted for the Senior Suite which was on split levels at the front of the hotel facing into the courtyard. The rooms were spacious, with the suite occupying two rooms, the bathroom with rain shower and corner bath were clean and well decorated. There was plenty of space for our nine year old daughter who had a room of her own.

Breakfast was good and plentiful. Service was prompt and efficient at breakfast and at the bar.

Another excellent stay for which we will always opt for the senior suite in future.

Room Tip: Rooms facing onto the courtyard are quietest.
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  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tonyski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
troyescharly10, Responsable réception at Mercure Troyes Centre, responded to this review, September 19, 2013
Dear Tonyski,

We are delighted to read that your enjoyed your stay in our hotel.

We were glad to see that you liked our Senior Suite, which are the best rooms our hotel has to offer. We did try to improve them when we renovated the hotel, and are pleased to read that they will become one of you favourite!

Hoping to welcome you soon again,

Best regards,

Amaury ANDRIOT
Chef de réception
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pett, United Kingdom
Level Contributor
106 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed September 15, 2013

Nice modern hotel with secure underground parking.
Our room was nice, very comfortable bed and nicely laid out bathroom...all you could want apart from the air conditioning, it was a very hot evening and the air conditioning was totally useless and left us with the worse nights sleep we had on our holiday. There is no restaurant in the hotel so we had a evening meal in town, just a 10 minute walk but with plenty of choice to suit all tastes.
Staff were very helpful and friendly especially those serving breakfast.
Troyes itself is a historic / interesting town and worth a visit

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nickguest1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
troyescharly10, Responsable réception at Mercure Troyes Centre, responded to this review, September 19, 2013
Dear NickGuest1,

We have read carefully your remarks and wished to thank you.

We are really sorry that you experienced this issue with the air conditionning during your stay. If encountering a problem in our hotel, do not hesitate to contact the reception straight away : most of them can be solved very quickly.

We hope to welcome you once again in our hotel.

Best regards,

Amaury ANDRIOT
Chef de réception
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
England
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed September 4, 2013

Stayed here en route to south of France - easy to find from motorway despite being in town - no restaurant but several close by and easy short walk to historic town centre with wide choice. Covered parking worth the extra €10 per night for security. Well converted old factory building with nice contemporary rooms - helpful staff and OK if slightly basic breakfast buffet considering the charge of €15 per person...

Room Tip: Side and back rooms maybe quieter than those on front
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank The_Traveller006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
troyescharly10, Chef de réception at Mercure Troyes Centre, responded to this review, September 7, 2013
Dear The_Traveller006,

We just read your advice and wished to thank you for it.

We were pleased to see that you enjoyed our hotel and surrounding facilities.

Concenrning the breakfast, we are currently planning some changes in the near future in order to improve its quality.

We hope to welcome you again, and that you will be pleased with these modifications.

Please accept, dear The_traveller006, our best regards.

Amaury ANDRIOT
Reception Manager
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lichtervelde
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed September 3, 2013

Hotel Mercure is situated just a 10 minutes walk from the historical city centre. No problem to station the car in front of the hotel. It is located in some former factory and very nicely renovated. Rooms are decorated in a modern style, a little dark maybe concerning the choice of colors.
Staff is very friendly and helpful, special award for the ladies on service during breakfast. That really feels like home!

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank geertm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
troyescharly10, Chef de réception at Mercure Troyes Centre, responded to this review, September 7, 2013
Dear Geertm,

We wished to thank you for all your positive comments on our hotel.

We are glad that our recent renovations were up to your expectations, and we will keep our efferts to maintain our quality level.

Be assured that we will share your appreciation with our breakfast staff.

We are looking forward to welcome you againt in Troyes.

Best regards,

Amaury ANDRIOT
Reception Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Eastbourne, United Kingdom
Level Contributor
100 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed September 1, 2013

This hotel is in the city centre within a short walk to all the main restaurants and the city square/shopping centre. The hotel was clean and the rooms were of a good standard. The staff were helpful and friendly. The hotel does not have a restaurant but there are two almost adjacent to the hotel. For more choice the short walk to the Centre is recommended. The parking is secure and easy to get to.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Margron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
troyescharly10, Directeur général at Mercure Troyes Centre, responded to this review, September 2, 2013
Dear Margron

We are delighted that all services at Mercure Troyes Centre were up to your expectations.

We will not miss to share all your positive feedback to all teams.

Hoping you receive during a future stay

Please accept, Margron, our best regards

Mr GASNOT Julien
Head Manager
Mercure Troyes Centre
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Troyes Centre

Property: Mercure Troyes Centre
Address: 11 rue des Bas Trevois, 10000, Troyes, France
Location: France > Grand Est > Aube > Troyes
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Room Service Wheelchair access
Hotel Style:
#1 Business Hotel in Troyes
#3 Romantic Hotel in Troyes
#3 Luxury Hotel in Troyes
#4 Family Hotel in Troyes
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Troyes Centre 4*
Number of rooms: 70
Official Description (provided by the hotel):
The Mercure Troyes located in the city centre, moments away from the historic part of town, welcomes business travellers and holidaymakers with its 70 non smoking rooms including 3 rooms for guests with limited mobility and 7 family rooms. The design and decor of the hotel have brought the building, a former hosiery workshop, back to life. Conference facilities and underground car park. Close to factory outlets. ... more   less 
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Also Known As:
Mercure Troyes Centre Hotel Troyes
Accor Troyes Centre

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