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“Clean and comfortable with friendly front desk”

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Holiday Inn Reims Centre
Ranked #11 of 69 Hotels in Reims
Upper Hutt, New Zealand
Level Contributor
92 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
“Clean and comfortable with friendly front desk”
Reviewed June 8, 2014

Stayed here for 4 nights. Upon arrival the staff were very welcoming and efficient. Our room was very comfortable although we found it too hot the first night as the duvet inner seemed to be too thick. The staff kindly booked us in for a champagne visit to a local Champagne House for Saturday afternoon and issued us with a discount voucher as well. Terrific service.
They appeared to be short staffed in the bar on Saturday night, as after just one drink we couldn't get service for a second as the waiter was serving in the restaurant.
This is fairly central and 6 minutes walk from the TGV station.

  • Stayed June 2014, traveled as a couple
    • Value
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Helpful?
Thank Gypsywillow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarieTrouiller, Directeur général at Holiday Inn Reims Centre, responded to this review, June 11, 2014
Dear Gypsywillow,

First of all we would like to thank you for taking the time to write this review on Tripadvisor. Your comments are highly valued and appreciated.

We are glad to hear that you found the service terrific. Your compliments have been relayed to the entire team, with a special mention to the reception.
Please apologise for the time you wait to get the service at the bar.

We hope to welcome you back soon at the Holiday Inn Reims city center.

Kindest regards,

Marie Trouiller
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625 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (72)
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English first
Perth, Australia
Level Contributor
86 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed June 7, 2014

Holiday Inn is a safe bet for accommodation, and Reims is no exception. The hotel was very central and the staff were very friendly and helpful. Rooms were comfortable, clean and tastefully decorated, which is really all you need for a quick stop over. Unfortunately we didn't make it to the restaurant/ bar, as there was a function on. There are lots of alternatives for meals within close proximity and the train station is also very close by.

  • Stayed May 2014, traveled as a couple
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Helpful?
Thank LicoriceLover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarieTrouiller, Directeur général at Holiday Inn Reims Centre, responded to this review, June 11, 2014
Dear LicoriceLover,

It was a pleasure to read your comments regarding your last stay at the Holiday Inn Reims city Center.
Thank you very much for your positive remarks, they are our best rewards!

Please accept my personal apologise for the restaurant privatisation. One of the major cultural event in Reims called Flaneries musicales choose our restaurant to launch its new program.
We used to refused any kind of restaurant privatisation in order to give priority to our guests.
Flaneries musicales is so important for our city that we could not refused to host their big event.

We sincerely hope to have the pleasure to welcome you once again in Reims.

Best regards,

Marie Trouiller
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
35 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed June 5, 2014 via mobile

Excellent central location with great choice of cafes and bars within walking distance. Comfortable well provisioned bedrooms. Perfect for an overnight stop when driving down through France. Dogs welcomed.

Stayed June 2014, traveled as a couple
Helpful?
Thank John W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarieTrouiller, Directeur général at Holiday Inn Reims Centre, responded to this review, June 11, 2014
Dear John W,

Thank you for your comment regarding your stay at Holiday Inn Reims city center.
I am pleased to read that you (and your dog) enjoyed the bedrooms and the location.

We look forward to welcoming you for your next visit in Reims.
Kind regards,

Marie Trouiller
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oxford, United Kingdom
Level Contributor
166 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed May 30, 2014

We enjoyed three nights at the Holiday Inn Reims. It was easy to find and in a good location close to the centre of town but away from the busy central shopping streets and bars, these were however all just a short walk away.

We drove and parking is limited and the spaces tight for a larger vehicle such as we we using, but in truth we had no issues getting a space.

Our room was spacious and clean, the hotel appears to have had a recent makeover and has a modern feel. Our travelling companions had some issues with their water not being as hot as they'd have liked and the hotel reception staff didn't appear to be able to resolve this, they did offer a discount for each night though.

We had no such problems and hot water and clean towels were in plentiful supply.

If you are looking for a clean, reasonably priced room close the the centre of town this is the place to head for. We would stay there again.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SandJA_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarieTrouiller, Directeur général at Holiday Inn Reims Centre, responded to this review, June 5, 2014
Dear SandJA,

Thank you very much for sharing your comments on Tripadvisor following your stay at the Holiday Inn Reims.

It was indeed a pleasure to read that you were overall satisfied with our services and enjoyed your stay with us.
We do apologize for the technical problems your travellling companions encountered, we had to call a specialst who took 24h to solve this issue.
Your enthusiasm for our hotel is very much appreciated.

We all look forward to welcoming you again.

Sincerely yours,

Marie Trouiller
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
66 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed May 30, 2014

This is a really well located hotel and it has an attractive facade and entrance area, helpful and friendly staff and a modern and attractive lobby. Other good features were a very comfortable bed and some well presented bed linen. You may wonder then why there are not more stars and it really is down to the decor and the room. The room was very tired, damaged furniture, very tired bathroom with badly scratched sink, towels that were small and rough (although there were very nice toweling robes supplied with the room), air conditioning that was ineffective. Also concerning for me was the lack of thought that went into the tea and coffee facilities - paper cups are not attractive to look at or drink out of.There was a balcony (with no view at all) but no balcony furniture. Breakfast was adequate but better could be had in the town.
Overall it appeared that the effort in the hotel was in making it presentable from the street but not for the people who were staying there. I was disappointed and will not be staying here again until the rooms are refurbished.

  • Stayed May 2014, traveled as a couple
    • Value
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Helpful?
Thank Bow-Seat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarieTrouiller, Directeur général at Holiday Inn Reims Centre, responded to this review, June 2, 2014
Dear Mr. Bow-seat,

Thank you for the time you spent to write this comment about your stay with us.

I am glad to read that you enjoyed the location, the staff and the lobby.

You stayed in one of our family room, those 5 rooms are partially refurbished, we planned their full refurbishment at the end of the year.
So we used to asked our guests if they would prefer to have a terrace or a conservatory with jacuzzi in those rooms.
I would be really pleased to have your opinion about this so please do not hesitate to come back to me.

All the standard, double and twin bedded rooms are completely refurbished.

I took good note about the towels and paper cups and will reinforced the housekeeping procedures.

I look forward to your answer and will be really pleased to welcome you back in our new family rooms.

Sincerely yours,

Marie Trouiller
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Budapest, Hungary
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed May 29, 2014

We stayed here for two nights while touring the Champagne region and had a nice stay. As others have mentioned, the underground parking garage is quite tight, so once we had the car parked there, we didn't want to move it! We were located well enough that we could walk to most places we wanted (1-minute walk to shops and restaurants, perhaps a 5-minute walk to the Cathedral and about 20 minutes to some of the big champagne houses like Pommery, Mumm and Taittinger). The room was comfortably-sized by European standards with a fairly large bathroom.

There were only two small negatives: While we were there, a private event closed the rooftop terrace, and caused quite a bit of noise late into the night. Additionally, the WiFi access was quite poor - there was only one strange spot in our room where we could actually get a signal, so for those who need to accomplish some work while there, don't rely upon the WiFi.

  • Stayed May 2014, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank stefanie a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarieTrouiller, Directeur général at Holiday Inn Reims Centre, responded to this review, June 5, 2014
Dear Stephanie A,

Thank you for your comments about our property.

Since our restaurant and bar are closed on Sundays, we choose this day to invite the Reims' shopkeepers to discover our brand new restaurant. We paid attention to the noise and controled the noise level every hours in the hotel but it seems that it was not enough, so I would like to personally apologise for this inconvenience.

We are aware that nowadays wifi service is very important. We used to have an excellent signal everywhere in the hotel. Unfortunately, we can not restore anything for you now. I am sure that we will turn your mind about the wifi and the terrace next time.

We all look forward to your next stay,

Best regards,

Marie Trouiller
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London, United Kingdom
Level Contributor
70 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed May 28, 2014

Great location with secure parking, just off the main tourist streets but away from the night-time economy. The staff on reception were lovely, very helpful and spoke excellent English. The restaurant on the 7th floor has an excellent view of the Cathedral and city, breakfast is served there too. The restaurant was fully booked on Saturday eve and is closed all day Sunday- not even the bar open. There are many wonderful restaurants and bars on the main street however, which proved to be far more impressive than the hotel! When we did finally eat there it was very disappointing and expensive, so would definitely recommend going out. The rooms are spacious and clean, they have toiletries and hairdryer, fridge/mini-bar, TV with BBC 24, air-con and tea making facilities. The shower is a wet room with a great shower, both over-head and hand-held, would definitely go again.

Room Tip: back of the hotel away from the lift
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  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MissPStLucia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarieTrouiller, Directeur général at Holiday Inn Reims Centre, responded to this review, June 5, 2014
Dear MissPstLucia,

Thank you very much for the time you spent to write your nice comment.
We took good note about your remark regarding the restaurant. It is disappointing to read this was a negative touch in your positive stay.

We are all looking forward to your next visit,

Yours sincerely,

Marie Trouiller
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Reims Centre

Property: Holiday Inn Reims Centre
Address: 46 rue Buirette, 51100, Reims, France
Phone Number:
Location: France > Grand Est > Marne > Reims
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#6 Luxury Hotel in Reims
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Holiday Inn Reims Centre 4*
Number of rooms: 82
Official Description (provided by the hotel):
Completely refurbished in 2013, the hotel Holiday Inn Reims Center combines the sophistication and comfort of a hotel.Ideally located in the heart of Reims, near the Place Drouet d’Erlon, you may walk to the main monument of the city : The Cathedral. When thinking of the new design of the Holiday Inn Reims Centre, the architect got inspiration from this majestic edifice. Its symbol, the rose window, is spread throughout the hotel. ... more   less 
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Also Known As:
Holiday Inn Garden Court Reims City Hotel Reims
Holiday Inn Reims
Reims Holiday Inn

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