The hotel is typical of a Holiday Inn and the room we had was large and sunny with excellent facilities. I would say that the hotel is very much part of the IHG Group, but unfortunately it appears to be run by imbeciles, at least at the duty management and front desk levels. We had arranged for a package containing a replacement loaded debit card to be courier end there from NewZealand, following a robbery in Barcelona. I went to the trouble of ringing this hotel fromLisbon to tell. Them to expect it and to receive it. Oui,Monsieur! No sign of it when we arrived and despite several enquiries a day over the 2days to be answered with Non, Monsieur! We have since had AirNZ track the delivery through DHL and the package was received and signed for on 19 Sept a whole 4 days before we arrived. After about 10 international phone calls we finally got a duty manager to talk to us and who recognized the signature and was to ring us back.....still waiting! We rang her on several subsequent occasions and she was unable to be contacted.
Now they don't answer the phone at all, probably recognizing the number! On the advice of another IHGGroup manager, who was appalled, we have lodged a complaint with Group Customer Service, however we still do not have our debit card and have to live on our credit card, which of course, costs interest! We await the outcome with anticipation from Group Corporate level.
- Official Description (provided by the hotel):
- Completely refurbished in 2013, the hotel Holiday Inn Reims Center combines the sophistication and comfort of a hotel.Ideally located in the heart of Reims, near the Place Drouet d’Erlon, you may walk to the main monument of the city : The Cathedral. When thinking of the new design of the Holiday Inn Reims Centre, the architect got inspiration from this majestic edifice. Its symbol, the rose window, is spread throughout the hotel. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Garden Court Reims City Hotel Reims
- Holiday Inn Reims
- Reims Holiday Inn