Firstly this hotel's location is perfect, right across the park from the railway station & just around the corner from a street full of restaurants. That's about where the really good things finish. In the room the positives are the bed us very big, Tv's big & wifi works. New carpet & wall coverings. Problems begin with, all doors squeak when moved & doors to each room in hall are hard to close so most people let them bang shut. Door to the robe rubs on the new carpet so is difficult to use as is the door to the mini bar. The mini bar door goes in the opposite direction so this is a nuisance to use. As I said the bed is big but I think past it's use by date. It has a plastic type mattress cover which makes for an uncomfortable sleep. Sheets are too small for the bed so it is hard to tuck in, pillow cases are too small for the terrible pillows! Donna cover had a large hole where the seam had parted! In the bathroom we had 2 showers which sounds good but one, over the bath, had no shower screen or curtain while the other was small with a curtain but water still went all over the floor. Towels were well past their use by date & need to be thrown out.
In the stairwell while going down at night some lights didn't work so I nearly fell after thinking I had made it to the next landing. Breakfast we did not have as the price of £13 pp is a bit steep when we usually only have a piece of toast & coffee. Staff were good when we spoke to them but we didn't have a lot to do with them as we did not spend a lot of time at the hotel as we just didn't feel comfortable there. It was 3 nights that I wish we spent somewhere else in such a lovely city. Which reminds me that staff never advised us (I suppose they don't have to but would have been nice) of an amazing light show on Notre Dame at night.
I am not usually this picky on a property as most have a minor issue here & there but this place had so many & many of them could be delt with very easily if someone could be bothered. A bit of TLC is all that is needed & replace some worn out linen etc would make this place a hugely better place to stay.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Priceline, Expedia, Travelocity, Orbitz, Hotwire, TripOnline SA, HotelQuickly and getaroom.com so you can book your Golden Tulip Reims L Univers reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Le Grand Reims