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“Lack of concern for a guest's problem.”

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Best Western Premier Hotel de la Paix
Ranked #4 of 68 Hotels in Reims
Certificate of Excellence
GreenLeadersSilver level
Reviewed April 26, 2012

We stayed for one night over Easter. All was acceptable except the hair dryer malfunctioned while my wife was using it. We reported the fault over the telephone, and in person at reception, but the hotel was unable to provide a solution, because, it seems, that a solution of any kind wasn't available on a Sunday morning. My wife had to complete our walking visit of the Cathederal, etc. with wet hair on a particularly cold and winy morning. We contacted the hotel by email on returning home. Bizarrely, the response was to let us know that the hair dryer had been fixed or replaced on Monday morning. We were back home by then. In short, a poor reaction to a problem that should have been the hotel's problem, and not ours.

  • Stayed: April 2012, traveled as a couple
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Thank Saddler01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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835 - 841 of 2,078 reviews

Reviewed April 24, 2012

We visited this hotel for 2 nights as part of a tour of the Champagne region and found it very modern in style but having a warm atmosphere throughout. The staff were very friendly and helpful, including obtaining stamps for our postcards back to UK, there were kettle and drink facilities in our Privelege Room and lots of space and facilites and a very comfy bed.
Breakfast was also very extensive in content.

Room Tip: We had a room overlooking the cobbled street crossing the pedestrain presinct and were not aware of...
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  • Stayed: April 2012, traveled as a couple
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Thank MichaelGarforth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 22, 2012

  • Stayed: April 2011, traveled with family
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Review collected in partnership with Best Western
1  Thank Belgeau
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed April 21, 2012

We stayed here whilst in the area visiting Champagne G.H.Mumm as guests.
This is by far the best Best Western associated hotel I have ever stayed in. The suite has huge, with lavish bathroom, huge comfortable bed, large TV, and a desk, diner, living area which was much more than we ever required. The bar downstairs is great, with excellent service and reasonably priced too. In the evening, the bar was quite full, but of a nice crowd of respectable people which really made it a nice place to be.
I found the staff to be very friendly and happy to help, and the Internet service was very fast indeed!!
Don't be put off by the Best Western tag, this is a VERY good hotel!

Room Tip: Ask for a front facing suite!
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  • Stayed: March 2012, traveled with friends
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Thank jafinho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 20, 2012

Our first hotel in Reims this year, very good location, underground garage.
Room comfort and clean, but could be anywhere on this planet, OK but not charming.
Avoid breakfast, go to some small cafe and get good espresso, those croissants , baguette with jam and enjoy sitting almost alone instead of 45 noisy people!
Apart from that to be recommended.

Room Tip: Alway have a room on top.
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  • Stayed: April 2012, traveled as a couple
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Thank Winesurgeon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 17, 2012

We spent one night at this hotel in April 2012.

The staff at the reception was friendly, but was not very helpful to the questions we had.

Although we asked for a quietly situated room we received a room on the 6th floor facing Rue Buirette. The room and bathroom was modern and clean, obviously renovated and refurbished recently, but at night it was VERY, VERY noisy -we used earplugs, but although using them had difficulties to sleep. So, if you do not want to have the loudest hotel night of your life, ask for a room to the inner courtyard at the back side of the hotel, maybe this is better. We additionally missed a coffee making facility in the room.

There is no parking possibility in front of the hotel (except for 2 short-term parking lots for check-in). If you like to park your car in the hotel's garage (11 Euro/day), you have to leave the car key at the reception -"for security reasons", as we were told. We chose to park in one of the side streets for a few Euros over night instead (you pay with coins at a ticket machine for the time you need), what was just fine.

Taken together, ok for that night, but we would look for something else when we returned to Reims.

We had a very interesting and informative guided tour for 10 Euros/person (duration approx. 1 hour, afterwards tasting) at Lanson Champagne house by prior arrangement -only the two of us and a very friendly and ambitious guide who showed us the whole process of the production -recommendable!

  • Stayed: April 2012, traveled as a couple
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1  Thank TravelSiMa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 14, 2012

Location excellent, in walking distance of everything in town.

Service friendly and efficient, with two excellent restaurant recommendations for dinner from Alizee behind the desk. Even had a decent dinner in the hotel restaurant our last night.

The hotel was clean and seemed brand new. The room was spacious and immaculate. High-speed internet was blazing fast—I was able to stream an opening-day baseball game on my computer without a hiccup.

But... everything in the hotel seemed cheap, and I don't mean the room rate. The little sofa in the sitting area, the mattress and pillows, the fiberboard desk and wardrobe, even the plumbing fixtures (when I tried to regulate the water temperature in the sink the last morning the faucet just snapped). It's like everything in it was on sale in the "discontinued item" rack at Ikea.

So if you get a good rate and you aren't settling in for a long stay, this can be just fine, as it was for us during our three-day visit to the region. But if you are going to be staying longer, or if you intend to do work in the room on a business trip, I'm guessing you can find something more comfortable and substantial elsewhere.

  • Stayed: April 2012, traveled with family
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Thank Nameless64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Premier Hotel de la Paix

Address: 9 Rue Buirette, 51100, Reims, France
Phone Number:
Location: France > Grand Est > Marne > Reims
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Reims
#2 Business Hotel in Reims
#3 Romantic Hotel in Reims
#3 Luxury Hotel in Reims
#4 Family Hotel in Reims
Price Range: $150 - $249 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Best Western Premier Hotel de la Paix 4*
Number of rooms: 165
Official Description (provided by the hotel):
The BEST WESTERN PLUS Hotel de la Paix is located in the heart of Reims, in an exceptional setting. A stone's throw away from the cathedral, our hotel is also situated near the conventioncentre and the highspeed train station.The hotel, which combines modernity and cultural heritage, has 165 comfortable, soundproof and air-conditioned rooms with free wifi. ... more   less 
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Also Known As:
Best Western Hotel Reims
Best Western Reims
Reims Best Western

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