This is most ridiculous establishment I've ever been to and does not deserve to be called a hotel. There are draconian rules, no lift, tiny cramped rooms and bathrooms, and it only gets worse from there. We visited on a weekend and arrived about 11:30. They manager took our bags and then the hotel was closed from 12-2, so we went had a long lunch and looked around the city. We weren't pleased, but we managed. The next day, Sunday, our train leaving was 2pm. The manager informed us check out was 10:30am and they could store our bags until 12, but the hotel was then closed until 5pm. There is no baggage storage at the train station, so we were in the ludicrous situation of carrying our bags to a morning visit to a champagne house (where they happily stored our bags for 2 hours!). It was an outrageous situation and clearly demonstrates the COMPLETE LACK of customer service you will receive at this hotel.
There is no lift and I was carrying two enormous bags up two flights of stairs by myself but the manager didn't seem to care and didn't offer assistance. To further rub salt in the wounds, the rooms are TINY. The bathroom is minuscule, which wouldn't be so bad if they hadn't been recently renovated and yet somehow the decision was made to install the shower head at elbow height (I am only 5'9''), making a comfortable shower impossible.
All in all - this hotel is NOT WORTH the money, STAY ELSEWHERE!
- Official Description (provided by the hotel):
- Small renovated and quiet hotel in the center of Town with private garages for car and motorbikes. Air conditioner in a part of rooms. 10Mn by walking to go to the cathedral and museum.Hotel is situated in the historical center to 5 mn next big touristic walking street Place Drouet d'Erlon. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com and Priceline so you can book your Hotel Azur reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Azur Hotel Reims