The situation of the Villa is good for visiting the champagne houses nearby, but it has forgotten the the guests are the important people in the relationship between hotel and guests. Apart from the duty manager on the day we stayed the attitude of other staff need to be challenged and some retraining put in place. We have complained to the owners about the less that satisfactory stay and the response has been positive but it is important that the hotel focuses on customer satisfaction and care.
The room was comfortable and there is off road parking, there is no evening meal facility but there is a bar. There are some great places to eat in town.
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- Also Known As:
- La Villa Eugene Hotel Epernay
- La Hotel Épernay
- La Hotel Eugene
- La Villa Eugene Epernay, France - Champagne-Ardenne