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“Rooms need a bit of TLC...”

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Auberge Champenoise
Ranked #9 of 14 Hotels in Epernay
Dundee, United Kingdom
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Rooms need a bit of TLC...”
Reviewed October 7, 2011

Used this hotel to break up a long drive home from the Alsace and booked it via a (French) mobile app which gave it fairly reasonable reviews, as does Booking.com, 7.4/10.

Check in was friendly and efficient, we were in our room within 5mins of parking up. The parking is free and plentiful with CCTV cameras monitoring most of the car park.

Room was basic with a small modular toilet/shower in the corner; not ideal but hey ho, we were only paying €42 so no complaints. Bed was comfy enough but on the whole the room was a bit "tired" as were most of the public areas.

The bar attached to the hotel was cheap and cheerful, the staff pleasant and the beer cold.

We ate in the restaurant that night, as its the only place to eat without driving we didnt really have much choice. The food was ok - nothing startling but pleasant enough. Good wine list which as you'd expect, was heavy on the bubbles but had a good selection from other regions. Prices weren't too bad, set menus from about €15pp and a decent bottle of wine for even less. We spent a bit more and while not being overwhelmed by the food, didn't find much to complain about. Service was fine, the waiting staff looked to be mostly youngsters, possibly students, and they appeared to cope with a full dining room without any visible issues.

The bar closed about 10.30/11.00pm, this was mid week so it may stay open later at weekends.

Breakfast was included in our rate so no complaints on price. The bread and croissants were not the best I've had but there was plenty of crispy bacon and scrambled eggs to make up for it.

Check out was as painless and quick as check in.

Would I use this hotel again? Maybe. Having read other comments it looks like weekends are a bit noisy so probably only mid week if I was looking for a stop off on the way to somewhere else, certainly not for an extended stay.

  • Stayed August 2011, traveled as a couple
    • Value
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    • Sleep Quality
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    • Service
Helpful?
Thank TFAD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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189 reviews from our community

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Rating summary
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Traveler tips help you choose the right room.   Room tips (14)
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English first
Uppsala
Level Contributor
47 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed July 12, 2011

The hotel was a good startingpoint for tours in the Champagne area. The room was big and spacious overlooking some vineyards. It was not newly renovated but OK.

The hotel had a playground that was free of charge so the kids really loved this hotel!

The restaurant had lots of different champagnes on the menu and the food was ok (not superb). The breakfast buffet was big and varied with baguettes, croissants, egg and bacon, coffe, tea and more.

  • Stayed June 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Maria_Ture
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manuka Australia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 23, 2011

We stayed at this hotel thinking that it might be a quiet place in a small French village and a base for our exploration of the Champagne region. We were sadly disappointed by what we experienced. The room was dated but very clean and everything we needed was in place. The room was however very poorly ventilated and because it was in the roof of the building remained quiet hot throughout our stay. There was a fan on the wall which made things a little more bearable but it remained a hot and stuffy room. The bathroom was a sort of plastic insert in the room with a toilet, basin and a tiny shower. Our great disappointment was that on each night of the two days we stayed in the hotel there was a noisy function, which proceeded directly under our room. On the first night the function ended at 3.15 am and on the second at 11.00 pm. We had very disturbed sleep on both nights. The singing and music was loud and after the functions had ended the people stood in the carpark outside our window and talked loudly and continued the general celebrations. There were also a set of children’s electronic ride on toys outside the window, complete with sound effects (train sounds and horns) and children used these continually all day and late into the night. They made train and whistle noises for most of the time we were there. The noise was so bad that you had to decide if you wanted the window open and thus ventilation or if you needed to close the window to help block out the noise – this resulted in a hot, stuffy room.

The restaurant was OK but not extraordinary. The staff were friendly but as the band was setting up for one of the functions in the next room dinner was punctuated by practice sessions and sound checks which were very loud.

On our first day we were informed that there was no restaurant on the second night and as this was the only restaurant in the village we decided to make alternative arrangements by buying some food while we were in a larger nearby city. As we were in the Champagne region we decided to buy some local champagne to drink that night. On returning to the hotel and as there was no refrigerator in the room (not unusual in France) we asked the manager for a bucket of ice to cool the Champagne. It was as if we had asked for the impossible and we were told that the hotel sells champagne and so they usually don’t supply ice for champagne bought elsewhere. We reminded the owner that she had told us earlier there was no restaurant that evening. Reluctantly she provided the ice bucket. We were also charged for breakfast that we had not attended. We actually got to the stage where we would not ask the manager for anything as the reception was so passively aggressive!

The staff were very friendly apart from the woman who managed the hotel and the rooms were clean however this hotel was way below the standard you would expect in terms of peace and quiet and in terms of supplying basic needs and simple requests. If you are wanting a nice place to stay in the Epernay area do not stay here. It was the worse two nights of our whole 5 week tour.

Room Tip: Stay in another hotel or not in the roof
See more room tips
  • Stayed May 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Australian48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Epernay hotels

London, UK
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed August 9, 2010

I must admit it had never occurred to me to review this place, as it seemed too far off the beaten track. However I've since seen a few reviews and must this this place a serious health warning.

To set the context, we first visited the Auberge back in 1999 hacing been recommended the "Logis de France" association by a friend. Back in 1999 it was a nice place to stay. A good welcome from M and Mme Arthezoul; good regional cooking and a sensibly priced wine list.

We returned several times and then due to traveling further afield visited again in 2005. Once more the rooms were comfortable if basic, the food more than adequate and the wine superb.

We retired to bed on a warm Saturday night and almost immediately disaster - or should I say the band - struck.

Yes - the restaurant annexe had turned into a wedding venue and the music got louder and louder finally subsiding at about 2am leaving us without sleep and in dire danger of veering off the motorway on our longish journey to our next destination.

We tried to complain but it seemed the proprietors had left the premises. The next morning I complained and was offered a coffee as compensation!

Anyway, we never learn. We assumed it was a one off and returned last year.

Guess what! Not only had the rooms deteriorated (unclean, dank smelling) but we were treated to almost a line by line repeat performance!

Once more, decent food, sensibly priced wine list, a quick brandy and off to bed AND WHAT A RACKET!

Yes - within minutes of drifting off to sleep the band struck up and kept as awake until 3.30 am.

Again I complained and said I would not pay a cent of the bill. After some negotiation she agreed to waive the room charge and I settled for the food and drink and again went on my weary way.

I cannot recommend this place. It's gone to the dogs.

Mme Arthezoul needs to decide if she is running a hotel, a village hall or a disco - but NOT ALL THREE.

This would be great if you were on a stag do and wanted to drink champagne and crash a wedding, but as a place to stay, it simply doesn't work.

Avoid at all costs!

  • Stayed July 2009, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank WineSnobLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed August 1, 2010

I can't comment on the hotel itself, but this seems to be the forum for reviews on its restaurant, so here goes. We went here to celebrate my mother-in-law's 60th birthday and retirement. She chose it based on a write-up she read somewhere, but we're thinking now that if it was a positive write-up it MUST have been a paid advertisement. We were there 50 minutes before anyone came to take our drink order, despite repeatedly asking a waitress to have someone come to take our order (there was a toddler with our party who was getting hungry and restless). When a waiter the waiter finally came, he was unapologetic and terribly rude. He even went so far as to correct my grammar (I live in France and speak very good French, but mistakenly used the masculine article instead of the feminine one, apparently an error he felt needed to be corrected). Food was mediocre at best, clearly cheap ingredients were used (the red wine sauce on my monkfish tasted unmistakeably of powdered veal stock) and preparation was unskilled (stale, soggy pastry on plum tarte tatin, plums weren't at all sweetened and were unpleasantly acidic). Dining room was busy but overstaffed, although it was a Sunday lunch, usually a very busy meal in French restaurants, so you'd think they'd have been prepared for the rush. Decor was terribly outdated, cringe-worthy even. Much better food can be had in this region for the same price, very poor value for money. Wouldn't return here if you paid me. It was a thoroughly unpleasant experience.

Stayed August 2010, traveled with family
Helpful?
3 Thank DKG80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Maur
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 29, 2009

We spent the w-e in Champagne area, and we decided to eat in the restaurant Auberge Champenoise. The service was very long, the food was awfull and it was crowded.
One of the worst restaurant in the region. if you are in couple, do not eat in there, you will not find a romantic place!!!

  • Stayed November 2009, traveled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank tibetso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scotland
Level Contributor
89 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed September 6, 2009

This is a pretty strange hotel. We decided to stay here mainly because of its handy location when driving north through France, the hotel's impressive website, and low cost.

The building seems to have originally been a small, traditional French roadside hotel but it has been expanded considerably in a 1960s / 70s style , and not very tastefully, with low cost materials. Decor is generally very dull. The target market seems to be coach parties.

Our room was spacious and clean, but the bathroom was of the plastic cubicle type used on ferries. Fine for one night.

We decided not to eat in the hotel, dining room and menu did not inspire us. 7.5 euros for breakfast is not worth it - there is a boulangerie across the road and you can buy coffee in the roadside bar attached to the hotel.

Free wifi was handy. Receptionist was friendly and helpful.

Overall, cheap and ok for an overnight stop, but probably best avoided if you have an alternative.

  • Stayed August 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank comrade98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Auberge Champenoise

Property: Auberge Champenoise
Address: 68 Rue des Prieures | village de Moussy, 51530, Epernay, France
Location: France > Grand Est > Marne > Epernay
Amenities:
Bar / Lounge Beverage Selection Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access Airport Transportation
Hotel Style:
Ranked #9 of 14 Hotels in Epernay
Price Range (Based on Average Rates): $
Hotel Class:3 star — Auberge Champenoise 3*
Number of rooms: 55
Reservation Options:
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Also Known As:
Auberge Champenoise Épernay
Auberge Champenoise Epernay, France - Champagne-Ardenne

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