Our stay of 2 nights culminated in a total absence of Quality Customer Service when we arrived back for the 2nd night at 6:00 PM and our room had not been serviced. A look behind one of the open doors showed items left by a child of the previous occupant.
Blank looks on the desk staff faces showed a total lack of understanding that we, as the customer had to put up with what we had used yesterday. Perhaps free breakfast would suffice ?
30 minutes later we were supplied with clean towels, tea and coffee, but had to make our own beds. A bottle of champagne with 2 glasses has just turned up. Things are improving.
The hotel has a musty smell in our room and the corridor smells like wet sheep.
I call this the No Comfort Suites.
- Official Description (provided by the hotel):
- Situated in former military buildings of Epernay's cavalry built in 1893, you will enjoy a splendid view over the hillsides. The Comfort Suites Les Demeures Champenoises welcomes you for leisure and business stays. ... more less
- Reservation Options:
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- Also Known As:
- Comfort Suites Epernay France - Champagne-Ardenne