I went for a long weekend with my family and we had problems from the beggining.
We had booked 3 double rooms and upon checking, at 2 pm, we were informed that rooms were not ready.
We were asked to wait for 1 hours to get our rooms. Mind we had a visit booked already in a champagne house and we were in a hurry.
People at the reception looked very lost and the lack of communication with the housekeeping was evident. They were giving excuses as " it is an outsorced company, we cant do nothing..." etc etc.
After arguiyng a bit we finally got our rooms.
Rooms are not so comfy, they were very very basic. There was a small kitchen with not even one glass.
As a executive housekeeper myself I could not help checking under the bed, the corners, etc... What a catastrophe: under the bed there was nothing but dust.
On the other 2 rooms there was no TV! NO TV!
Not that this is a major issue once you dont go to that wonderful region in France to be in front of TV. But for God sake this is a hotel!
Breakfast was ok, it was cheap but very crowded.
In the end we got a reduction in our rate, but I doubt I will go back to this hotel.
- Official Description (provided by the hotel):
- Situated in former military buildings of Epernay's cavalry built in 1893, you will enjoy a splendid view over the hillsides. The Comfort Suites Les Demeures Champenoises welcomes you for leisure and business stays. ... more less
- Reservation Options:
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- Also Known As:
- Comfort Suites Epernay France - Champagne-Ardenne