This is just the review for the office and not for the tour that we book through them.
I used their website www.tours-tourisme.fr to book our day trip excursion in Loire Valley. The website offers several options across various tour operators. This helps you chose a trip which satisfies your liking - a one stop shop so to speak. My first real contact with them was when I needed to change my tour date by 1 day, I called them, the lady spoke English and helped me with my changes (I had a week or more to go). My last experience was when we reached Tours in the morning and walked over for our pick-up. Very simple, no dramas, everything went off smoothly.
I would recommend making use of their website extensively as it gives you information and options. For a tourism office, they do their job wonderfully. Also helps keep competition in check as all operators are out in the open. C'est simple. I have written another review for the tour company and the chateaus that we visited in another place.
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