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“Lovely hotel”
Review of Mercure Tours Nord

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Mercure Tours Nord
Ranked #8 of 88 Hotels in Tours
Certificate of Excellence
Reviewed July 22, 2013 via mobile

Myself and my partner had a short stay in this hotel, the room was huge! Plenty of room if you are traveling with children. The food in the restaurant is of very high quality , not like hotel food at all, however , if you are looking for a burger and chips, you will be disappointed ! This is food for foodies!

A very special thank you to Sandra at the main desk , she went out of her way to be helpful with every request we had ( our French us very poor , her English was excellent)

  • Stayed: July 2013
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2  Thank Jennifer186605
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PCordier-Directeur, Gérant at Mercure Tours Nord, responded to this reviewResponded July 26, 2013

Hello. We thank you for having taken time to give us your opinion concerning your stay in our hotel. We were very happy to be able to satisfy you so much by the quality of our accommodation and our meals. Indeed, the hamburger with chips is not our specialties, but we can also answer at this request! We transmitted your congratulations to Sandra who thanks you for it sincerely. Hoping to see you very soon in our establishment and thanking you again for your pleasant commentary.

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143 - 149 of 612 reviews

Reviewed July 14, 2013

  • Stayed: July 2013, traveled as a couple
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Review collected in partnership with Accorhotels.com
2  Thank Green301
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
PCordier-Directeur, Gérant at Mercure Tours Nord, responded to this reviewResponded July 22, 2013

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Reviewed July 5, 2013

I stayed here for one night, as part of our group's tour of France. The room was very small, but very decent and comfortable. They had made good use of the space. What I did not like about this hotel was that our breakfast experience was bad. We were two groups traveling parallelly and both of us were huddled in the same small breakfast restaurant. The other restaurant was also open, but we were not allowed to go there. Instead with so many people huddled in the same small restaurant as early in the morning at 7 am, there was a very long queue to get breakfast. The spread was not impressive. The staff was trying to run around and help us, but the crowd was overwhelming. The hotel should have made better arrangements for such a large group.

  • Stayed: May 2013, traveled solo
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Thank Kayezad A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PCordier-Directeur, Gérant at Mercure Tours Nord, responded to this reviewResponded July 11, 2013

Hello, Let met to thank you for having taken of your time to send us this message. As for the space in rooms, they are quite size in 26m2, what is a high average in the French Hotels with 4 stars. Concerning the breakfast, we were of use to you in the lounge reserved for the touristic groups. Actually, this morning, you were with another group, there were be a lot of people but all the products were present. We take notice your remark to improve our service offer and work on the quality which we owe to our customers. Thank you again for your remarks and let us hope to see you again very soon in the heart of the castles of the Loire. Yours sincerely.

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Reviewed June 25, 2013

I stayed next door at another hotel and was recommended that I have dinner at the Mercure, partly because it is the only restaurant nearby, and I didn't have a car. I'm so glad I took the advice of the front desk! My waiter was Julien, who was absolutely fantastic! The service was top notch, the food was fantastic, and everything was reasonably priced in my opinion. Thank you for an enjoyable experience!

  • Stayed: June 2013
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1  Thank teelou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PCordier-Directeur, Gérant at Mercure Tours Nord, responded to this reviewResponded June 26, 2013

Hello. Let me to thank you for having taken of your time to write a pleasant comment concerning our establishment. It is true that we pay a particular attention on all our customers including the persons accommodated outside and wishing to eat. Our restaurant enjoyed a good reputation and we get along well to keep it. Encouragements as yours motivate us every day to progress. We have forwarded your comment to Julien, he thank you warmly. We remain entirely at your disposal to welcome you again during your next stay. Yours sincerely

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Reviewed June 13, 2013

I am not sure why I got a disabled room with its huge bathroom and absence of a shower door. However, it was great! I sent off tow pairs of jeans for laundering and they were delivered at a small cost next day. The room was comfortable and of a reasonable size as in most Mercures in France. There was a pool outside but this would only be ok in a heatwave. The windows in the room could be opened onto a grassy area and this was very nice. Unfortunately there was no real coffee in the room, just instant. Strangely there were Nespresso machines all over the big reception area but no discs. Sigh....didnt ask. Staff spoke English so that was good. And it was a short drive to many chateaus. so, overall, a nice place in a central position if you have a car. This hotel is no good if you would prefer to be in the old town. But I liked being out in the northern suburbs next to a supermarket and some ordinary restaurants.

  • Stayed: June 2013, traveled as a couple
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Thank Brissielyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PCordier-Directeur, Gérant at Mercure Tours Nord, responded to this reviewResponded June 26, 2013

Hello, first of all let me to thank to having taken time to insert a pleasant comment concerning our establishment. Concerning your room because our hotel was to be fully booked in the date of your stay but we are happy to notice that this fact removes not at all the comfort of the room. For your instant coffee in your room, effectively the brand Mercury wishes to offer to his guest some hot drinks. Nespresso machine that you saw in our lobby are for the customers in meetings which wish a break. Actually our hotel is situated in outskirts and as you specify it is well situated of with regard to castle of the Loire. Moreover we have a free parking. We remain at your disposal and let us hope to welcome you soon in our establishment. Yours sincerely

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Reviewed May 28, 2013

We did choose this hotel for the room services, based on positive experience with others hotels from the same brand. Arrived at 23:30 it was not possible to get something to eat and drink after 22:00, and it was never mentioned on the hotel description. We shared the welcome bottle of water in our room, for 2. Was disappointing. Room is large and confortable, same for bathroom. It will be good if the, heavy, dust could be remove from the top of cupboard. Next morning, hungry, direction breakfast. No one to welcome us and guide us to a table even after waiting few minutes. We decide to occupy a table not close to a large group as we wnat to enjoy some tranquility before a long road. Unfortunately yhsi table has the others one was dressed for lunch at 09:30 on the morning. Suddenly an agressive your man arrived and asked us to seat an small table close to the large group even if we didt like it. He asked us if he coudl bring coffee. While he was doing so he got a critic from his boss that customer must do their coffee themselves. At the same moment a colleague of him took away the coffee pads so no way fro us to take a coffee ourselves anymore. Also the 2 free table left for breakfast were suddendly dressed for lunch so at 10:00 it was only 2 tables occupied for breakfast ( while on the week-end it is supposed to stop later). Nothing was refurbished on the buffet event the empty plate for eggs. While complaining the young man explained to his colleague that "what do they think? They cant settled where they want without asking" Well no one was here at our arrival and the message was: you are a disturbance to our planning so go away ASAP. Only the person at the reception to who we expressed our disapointment was open to listen and discuss what we faced on such short period of time.

  • Stayed: May 2013, traveled on business
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1  Thank frequent travel... W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 2, 2013

We were a group of seven couples traveling and arrived to the hotel April 21 for one night. The hotel was in a small town. Trafalger Tours booked our stay and made check in quick and painless. The staff was very helpfull and the rooms were average and modern for European standards. If you are traveling and need to rest, this is a good choice. If you are hungry, make sure you eat before 9pm. We got in late and walking to or ordering food was very difficult to impossible during the week.

  • Stayed: April 2013, traveled on business
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2  Thank chebolu2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mercure Tours Nord

Address: 11 rue de l Aviation, 37100, Tours, France
Phone Number:
Location: France > Centre-Val de Loire > Loire Valley > Tours
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Tours
#2 Romantic Hotel in Tours
#3 Luxury Hotel in Tours
#5 Business Hotel in Tours
Price Range: $107 - $156 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Tours Nord 4*
Number of rooms: 93
Official Description (provided by the hotel):
Located in a quiet district only ten minutes from the city centre and the airport, the hotel Mercure Tours Nord offers spacious, air-conditioned rooms. In he heart of the Loire valley, this modern hotel combines the practical with the enjoyable. Workingseminars and family leisure breaks. But whether you're travelling on business or for pleasure, enjoy a moment of peacefulness. At the end of the day, enjoy a meal on the restaurant terrace, in green surroundings. ... more   less 
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Also Known As:
Mercure Tours Nord Hotel Tours
Accor Tours Nord

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