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All reviews the river lovely boutique old town excellent hotel george v nespresso machine pleasant stay bed was very comfortable side street other hotels visiting orleans breakfast was excellent nice room the hotel staff perfect location car park minute walk
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Reviewed January 16, 2019

Modern room, clean and well located.The breakfast was original and tasty The room is a bit small in size but it is compensated by the good quality.didn;t use the spa but I took a look and it seems nice.

Date of stay: January 2019
Trip type: Traveled on business
Review collected in partnership with this hotel
Thank Trip19057206674
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pacaldesbois, Responsable relations clients at Empreinte Hotel & Spa, responded to this reviewResponded March 12, 2019

Dear Trip19057206674,

I would like to thank you for spending some time sharing your feedback after your stay at Empreinte Hotel ****.

I can not thank you enough for your kind comments. Be sure that it is a real motivation for us and that we try do our best to meet our guests needs on a daily basis.

I truly hope we could have the opportunity to welcome you back in a not very distant future, in order for you to use the Spa.

Warm regards,

Alison
Première de Réception

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 3, 2018

The rooms are tiny and the bathroom has little space for the toothbrush, etc so the whole space is tight and it felt uncomfortable. The Shower water is weak and the maximum water temperature is too low. On the good side, the bed is great and the staff was very helpfull and polite.

Room tip: The room with views to the river did not deserve the price difference.
Date of stay: November 2018
  • Trip type: Traveled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Teresa C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alisonporte, Réceptionniste at Empreinte Hotel & Spa, responded to this reviewResponded November 24, 2018

Dear Teresa C,


Thank you for leaving this feedback with regard to your visit in November in Orléans.

We were delighted to read that you have enjoyed our staff and we will certainly pass your thanks to everyone.

We have taken note of all of your comments and are truly sorry concerning the layout of your room. Please note that our rooms are all different. So, let us know for your next stay at Empreinte Hotel in order to book a bigger room (or Suite).

Concerning the shower water, we have a temperature we cannot exceed as same as the flow. Indeed, the policy of our hotel is is part of an ecological approach.

However, we do hope that in time you may consider returning and that we may have the pleasure of being at your service again.

We wish you Merry Christmas and a happy New Year !

Warm regards,


Ghislaine
Receptionist

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 24, 2018

Visit the market underneath the car park to see how French folk do food differently. You need to arrange entry to Joan of Arc museum rather than just turn up so head to tourist info near the cathedral or ask at your hotel first. Stained glass in the cathedral is fabulous and walking the old pedestrian streets was lovely. Vast choice of restaurants and bars.

Room tip: Ask for one on the 3rd floor - ours had a lovely high ceiling.
Date of stay: October 2018
Trip type: Traveled as a couple
Review collected in partnership with this hotel
Thank Teresa J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 14, 2018

The hotel is very nicely located right next to the river and within easy walking distance of the town centre with a variety of restaurants.
The Empreinte has a lot of charme, and the room we stayed in looked very modern and stylish. Unfortunately no free bottled water provided, which was a bit disappointing, as this is something I would consider a basic service for a hotel of this class.
The service was very good, efficient and friendly.
We were a bit surprised that although the bar was open, there was no barman that evening, so the receptionist had to help out, but was unable to prepare any cocktails. As it turned out at breakfast, we seemed to be two of only a handful of guests, which may explain why the hotel may have decided that there was no necessity to have a professional barman on site. I don't think that should be a consideration, though, as in a 4-star establishment one should be able to expect the bar to be open and fully functional at all times.
The breakfast buffet had a good selection with good quality.
Overall we enjoyed our stay and felt very welcome in the hotel.

Date of stay: October 2018
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank RWietlisbach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alisonporte, Réceptionniste at Empreinte Hotel & Spa, responded to this reviewResponded November 8, 2018

Dear RWietlisbach,


We cannot thank you enough for your kind comments since your recent stay with us!

We would like to express our gratitude for the confidence you have shown by choosing our establishment and are delighted to see that our location was to your convenience. It is true that the Empreinte Hôtel in very well located and our river view is breathtaking!

Nonetheless, we regret you did not appreciate the fact there is no free bottle of water provided. We, actually, made the choice to offer a welcome drink and a bottle of water for the return trip.

Regarding the Bar, please note that we propose a collection of liquor, wines and champagnes until midnight the all week.

Concerning the breakfast, we actually attached a great importance to its quality and we are pleased that you have noticed it!

So many thanks for your compliments on our staff ! Be sure that we will share your thoughts with everyone!
We definitely look forward to having the pleasure to welcome you back in a near future at the Empreinte Hotel!

Best regards,


Ghislaine
Receptionist

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Reviewed October 13, 2018

Arrived from travelling back from the South of France & selected a one night stay.
On arriving at the Hotel we discovered a coach had arrived at the same time & expected a delay in check in - however, we parked ( in the nearby car park) & by the time we returned our check in was prompt with courteous staff - no problem.
Our room was at the side of the Hotel, quiet & immaculatey clean with a HUGE bathroom .
The nespresso machine was a bonus & the bed was extremely comfortable,
We did not have breakfast in the Hotel but wandered into the old town , likewise for dinner.
There were many restaurants nearby.
A lovely City & well worth a visit - Cathedral is amazing .

Date of stay: October 2018
Trip type: Traveled as a couple
Thank Fussy662016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alisonporte, Réceptionniste at Empreinte Hotel & Spa, responded to this reviewResponded November 8, 2018

Dear Fussy662016,

Thank you very much for your lovely feedback! We appreciate the fact that you have taken some of your time to grade more than generously your recent stay at Empreinte Hôtel, Orleans.

We are really pleased to read that everything went according to your expectations. We consider that our guests are more than this and we try to make every stay exceptional.

Indeed, our establishment is nearby the Old city and all shops and restaurants (15-10 minutes walking distance).

Thank you again for your review concerning our room. We are so glad to hear you have enjoyed it and its bathroom! It is also true that every room has its own Nespresso machine with pods for free and we are proud to deliver that service.

Finally, regarding our staff, many thanks for your appreciation. It is very important for us that you feel special to us and that we have provided to you the best service.

We look forward to welcoming you back when you are next in Orleans!

Best regards,


Ghislaine
Receptionist

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