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“Overnight stop”

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Novotel Orleans La Source
Ranked #8 of 31 Hotels in Orleans
GreenLeadersBronze level
London, United Kingdom
Level Contributor
34 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Overnight stop”
Reviewed September 17, 2013

We have used this hotel several times for overnight stops when travelling to South France and Spain. Very disappointed this time. Service was almost non existent in the bar. Food in restaurant was good and so was breakfast. However, the bed in the room was very poor. Small with metal legs. The duvet was full of lumps and very uncomfortable. Thank goodness I had my own pillow! Do not think we will stop here again. Not up to the usual Novotel standards.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank linwik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chef-reception, Responsable réception at Novotel Orleans La Source, responded to this review, March 13, 2014
Dear Customer,

Thank you for taking the time to send us your comments about our hotel. You certainly see me sorry to hear that your stay was not up to your expectations.
I would like to apologize on behalf of the hotel and its team for this unsatisfactory stay.

Pending the pleasure of welcoming you again at Novotel, please accept my sincere greetings.

Kind regards,

Delphine
Chef de Réception
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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595 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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  • Value
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Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
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English first
London, England, United Kingdom
Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed September 7, 2013

Stayed here for one night on the back up to Calais from a holiday in the Dordogne. It's well equipped for families - a pool, playground, petanque, table tennis, tennis, xbox, games room. (Though annoyingly the pool was out of action the day we went). Rooms were comfortable though a bit tight for space if you had two children rather than one, and they were clean and well equipped. Breakfast was also pretty good, lots of choice.
The restaurant for dinner looked very expensive (though with a decent selection), so we went down the road to a commericial park which had an Italian restaurant. I'd recommend that if you were travelling with kids - kids menu only E5 rather than E9 in the hotel restaurant!
But good overall and I'd use this hotel again.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lucy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Princes Risborough, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 6, 2013

Perfect for our stopover. We have a 2 year old and a four year old and this hotel was perfect for us. Family friendly with a play area and large green spaces for them to run about. The staff were helpful and we would not hesitate to use the hotel again.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Service
Review collected in partnership with Accorhotels.com

Helpful?
1 Thank Vasoconstrictor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surrey, England
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed August 31, 2013

Stayed here while driving to the South of France on a family holiday. The hotel is in a handy location close to the main road going south. The basic price was good (93 Euros), I guess partly as they expect you to eat in the restaurant or drink in the bar - both of which were quite good but not cheap. We ate in the restaurant - the food and service were good but slightly pricey for this sort of hotel. You really had to eat there as it was a distance into the town.
The rooms were fairly basic but perfectly ok for a single night.
Overall, a good place to stay with helpful staff.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank blakes7-family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gaborone, South-East, Botswana
Level Contributor
47 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed August 31, 2013

We stayed at the Novotel Orleans La Source hotel for one night as a stopover on our way from the Bordeaux region to Dieppe. The hotel was busy the night we stayed and it seemed that most of the other guests were also in transit in one direction or another; many being families with young children. The hotel is located in leafy and pleasant grounds and was not too difficult to find and although not the newest kid on the block, the rooms are quite reasonably sized, adequately furnished and to our surprise, have separate bathroom and toilet. The control of the air conditioning was somewhat confusing and unlike any we previously experienced. A small notice on the wall controller basically saying you could only increase the temperature? We left well alone and remained comfortable throughout the night. We also opted for the `Executive Package’ and should we return to the hotel in the future, we will stick to basics; the dressing gowns, slippers and fizzy drinks in the fridge not warranting the additional expense. It also seemed that the package did not include being accommodated in a room convenient for the common facilities as the room we occupied could not have been any further away from the reception and the restaurant. Having wound our way to the restaurant for dinner, the rush for tables as the doors opened would have been appreciated by an aficionado of British Holiday Camps in the 50s; the food would not have been out of place either. Breakfast was somewhat better, being a buffet with a good selection of hot and cold foods. The general impression was that the hotel was a little under staffed although those there were pleasant and helpful. Checking-in and checking-out were well organised and not stressful. In general the hotel caters well for night stopovers and particularly families. For us who are more long in the tooth the four star rating seems a bit misleading. Despite this, if we were heading through Orleans on the way to somewhere else we would not avoid stopping here again.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Novotel Orleans La Source

Property: Novotel Orleans La Source
Address: 2 rue Honore de Balzac, 45071, Orleans, France
Location: France > Centre-Val de Loire > Loire Valley > Orleans
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Orleans
#3 Luxury Hotel in Orleans
#6 Family Hotel in Orleans
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Orleans La Source 4*
Number of rooms: 119
Official Description (provided by the hotel):
The Novotel Orleans La Source is a 3 star hotel located 3 km from Exit 2 of the A71 motorway and 1.5 km from the Zenith events centre and the exhibition centre. The hotel offers 119 modern rooms as well as 400 sqm of modular meeting rooms for your conferences and seminars. The destination of choice for business trips and family holidays, the emphasis is on relaxation with 2 hectares of gardens, a swimming pool and outdoor games. Enjoy contemporary dining at the Novotel Cafe. Free secure car park. ... more   less 
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Also Known As:
Novotel Orleans La Source Hotel Orleans
Orleans Novotel

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