In February we had made a confirmed reservation for dinner and an overnight stay here in June.
Arrived about 6pm to find no one on reception (no bell). The chef (Bastien Gillet) eventually arrived and after much looking at paperwork and the computerised booking system admitted, after prompting from us, that there was a problem ... he could find no trace of our booking. After much toing and froing of phone calls, Mme Gillet, Bastien's mother and the person in charge of bookings arrived. By this time we had been standing by the reception desk for some 3/4 hour without offer of a seat or a drink. Up to this stage there had been no acknowledgement of fault or offer of apology.
Fortunately I had printed out the booking confirmation from Logis and on seeing this evidence, there was a change of attitude and Mme Gillet then found alternative accommodation for us in St Michel-sur-Loire (about 10km) and, as that was more expensive than the booked room at Pom'Poire, she gave us the difference in cash.
As the new hotel did not have a restaurant, we decided to return to Pom'Poire for dinner and asked Mme Gillet to allocate a table on the terrace to us. Apparently this was not possible as all the outdoor tables were already booked (and, of course, she did not have a record of our original request).
When we arrived back for dinner, we were delighted to find that a table had been found for us on the terrace ... just as well because none of the indoor tables were occupied so we would have been very lonely in there!
From this point on things got better and better. We were presented with complimentary glasses of champagne and treated like royalty with very warm and attentive service from Mme Gillet and the two waitresses. As for Bastien Gillet's food ... it was sublime. A short but imaginative menu with delightful amuse bouche all cooked to perfection and beautifully presented.
It was just a pity that one of us had to abstain from the excellent wine as we had a 10km drive back "home" after our superb meal.
As I wish to score the hotel and the restaurant separately, I am also posting this review under Pom'Poire's hotel thread.
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