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“The ugly face of mass tourism”
Review of Hotel Beaufort

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Hotel Beaufort
Ranked #21 of 81 Hotels in Saint-Malo
Certificate of Excellence
Vienna, Austria
Level Contributor
64 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
“The ugly face of mass tourism”
Reviewed September 27, 2013

We (myself, wife and 2 year old daughter) stayed at this hotel for four nights (108 EUR / night / without breakfast / only public parking lots).

Positive:
+++ nice seaview, hotel located close to the sea
+ style of the hotel

Average
~ breakfast average, but ok for France (13 EUR per person)
~ walking distance to St. Malo about 15min

Negative:
- some of the staff were friendly, others (owner?) behaved as you can expect in areas with a long tradition of mass tourism: during a short season (June-September) guests are treated as cash cows. This is the reason for my overall poor rating for that hotel.

Until now I don't understand, why especially one woman (the owner?) showed a really annoying behavior.

Possible answers:
- I travelled with a young child?
- I booked the hotel online (hotel-site) and received some discount?
- Austrian/Germans in France?
- I have asked if my 2 year old daughter has to pay for breakfast - I was told that she can join breakfast for free. (Nevertheless we received some angry faces when she has eaten some fruit salad and cornflakes, when I asked for another plate for her etc.)?
- We asked if there is a room for our buggy and have been told that we can leave it at the reception. Again annoyed faces when we did so.
- Another example for the mentality: I have paid my bill the night before check out. The woman (again: the owner?) at the day of checkout obviously did not know that and behaved like she was robbed when we left. This was funny to watch at least.
- St. Malo is an area with mass tourism and generally offers poor value for money (restaurants and hotels).

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Zuckerbussi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1958075, Front Office Manager at Hotel Beaufort, responded to this review, October 1, 2013
We thank our guests to take the time to write comments about their stay at the Hotel Beaufort.
The Owners, who were not in town during this period, are very concerned when the hotel clients seem not to be completely satisfied with their experience with us despite the fact our team does the best to make each stay as confortable and pleasant as possible.
Therefore, the entire team is terribly sorry to read that our attitude was not reaching our guest expectations during his stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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633 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (73)
Date | Rating
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English first
west sussex uk
Level Contributor
54 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed September 25, 2013

This small hotel is clean and well presented. It is directly adjacent to the prom. The rooms are on the small side but the views (sea side rooms) are excellent. The breakfast room looks out to sea.and the breakfast was very nice with plenty of choice. The staff were helpful and speak good English. It is a 15 minute walk to the old town of St Malo, which is a very nice old French town with lots of individual shops and bistros. There is no car park but free street parking is relatively easy nearby. It is worth staying two or three nights to see St.Malo - the ferry to Dinard is worth taking from next to the Chain Tower.

Room Tip: A sea view room is essential to appreciate this hotel.
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank jamescunningham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
4 reviews
Reviewed September 22, 2013

This is a charming bijou hotel in a perfect location.
We stayed only 2 nights but wished we had longer. Our room was small but spotless and well decorated with a huge bed and a more than adequate en suite. The breakfast was delicious with a great choice of fruit, fresh breads and pastries, eggs, ham, cheese and yogurts, plus freshly squeezed orange juice and great coffee. The view from the breakfast room / bar is superb overlooking the sea. The staff were extremely obliging and friendly and although we attempted to speak their language - they all spoke perfect English! Although it is about 20 minutes stroll into the old town it is well worth it. We shall return!

Room Tip: Sea view rooms would be preferable, so book early!
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Parkes-Buxton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1958075, Responsable réception at Hotel Beaufort, responded to this review, September 24, 2013
We do thank our guests for their comments about their experience at our hotel.
We are very greatfull to read that our policy in term of guest welcoming is appreciated. This makes our team proud of being part of our guest vaccation in the wonderfull town of Saint Malo .
Hopping to have the chance to host you again very soon at our sea side hotel , Best regards.
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Charlotte, North Carolina
Level Contributor
20 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 6, 2013

We stayed 4 nights in September in a room with balcony and hated to leave. It was a perfect location as a base to visit Mont St Michel, Cancale, and Dinan as well as exploring St Malo and Dinan. The staff provided good service at breakfast and even froze our water bottles for our day trips. Room was tiny but lovely and well organized with a great bath. Parking is only on the street which was not a problem in shoulder season.

Room Tip: Balcony was worth the extra $ for wine and cheese or picnic supper with the couple traveling with u...
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  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank lizb926
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 2, 2013

We spent one night in this hotel prior to catching the ferry the next day. It is supposed to be a three star hotel. There is no parking: we are invited to park free in the street (if we can find a place). Our balcony/terrace was shared. At 6 am in the morning, while brushing teeth, a pipe burst beneath the sink and boiling water gushed out. I ran downstairs for assistance and the very helpful man on night duty rushed to stem the flow with a large stock of hotel towels. We had no time for breakfast.
By way of compensation, we have been given the supplement which was due for our two dogs (12 euros each).
Fulham traveller.

Stayed August 2013, traveled as a couple
Helpful?
Thank fulhamtraveller977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1958075, Responsable réception at Hotel Beaufort, responded to this review, September 10, 2013
We do thank our clients for their comments regarding their experience in our hotel.

Indeed we are sorry about the unfortunable plumbing issue that occured during this stay. Nevertheless our staff tried to solve the issue as fast a possible and in order to compensate this inconvenience we kindly offered the extra charge of 24 euros for the 2 dogs stay and a gift voucher valuable on a future stay at our hotel.

The entire Hotel Beaufort team remains available at all time in order to maintain quality for our guest wellness during their stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Versailles, France
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed August 20, 2013

We were 3 nights in this hotel, very well located on the Sillon beach, just in front of the sea.
Very nice sea view from the room, perfect breakfast (we appreciated particularly the fresh orange juice, the high choice, the typical home maid cakes and far breton. One point to improve: hot chocolate could be more tasty...) Nice attention the beach towels to take at your convenience when you go the beach. Very cosy and typical marine style decoration. Nice room (we had big room for 2 with sea view), nice view (one point to be improved: the bed could be oriented in front of the window to fall asleep in the ocean... Currently, in our room, we could almost not see the ocean from the bed). Good bathroom (with a real bath), well designed for efficiency with enough place for all the beauty products). Very nice attentions the big bottle of water (new one each day) and the Britannic biscuits at the arrival... Nice marine decorations in the room as in all the hotel. Perfect bes, perfect insonorisation (we had only the ocean sweet music to sleep, perfect!)
As a conclusion, the price and the appearance of a 3 star hotel but the service and the experience of a 5 star one.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Alban_Eral
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 17, 2013

My husband, 12 year old son, and I stayed at this hotel and loved it. We live in San Francisco and booked this hotel online through bookings.com. We arrived in St. Malo early in the morning (by ferry) prior to check-in and were greeted very pleasantly by the person working there who let us store our bags while we checked out the town. Since there were three of us, the room was a bit snug. It did look like they took a 2 person room and added a temporary 3rd single bed. We had stayed in a 3 person room in London though, and this one was larger. The room and the bathroom each had large windows that opened facing the street. It was wonderful to let the sea breeze in. The bathroom was clean and spacious. The room also had two closets, one for hanging clothes and one that was all shelves. It was good to have the storage space. The hotel also offered free wi fi. We had the continental breakfast there both mornings of our stay. The food was good (convenient, but not cheap), and the dining room quaint and lovely with views of the beach. In the evenings the dining room served beverages such as coffee, wine, and beer. The overall ambiance was quiet, lovely and relaxing. In typical European fashion, the elevator was small, so we took the stairs a lot when going up and down to our room. The stairwell also had windows, but the stairwell carpeting was bit worn. They were efficient about electricity, so when entering a hallway it would be dark, but you just had to click a wall switch that would turn the lights on. We loved this hotel, the staff was great. We would stay here again. Given the quiet elegance of the hotel though, I would not recommend this for boisterous families or rambunctious children. During breakfast for example it was very polite, quiet, and civilized with the full china coffee-tea-hot chocolate service. Our 12 year old son was (thankfully) on his best behavior -- he picked-up on the setting and acted accordingly. The hotel also offered beach access (through the dining room) and extra towels were on the back deck for use on the beach.

Room Tip: When we booked none of the rooms facing the water were available, but that turned out to be OK, as f...
See more room tips
  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Virginia H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Beaufort

Property: Hotel Beaufort
Address: 25 chaussee du Sillon, 35400, Saint-Malo, France
Phone Number:
Location: France > Brittany > Ille-et-Vilaine > Saint-Malo
Amenities:
Beach
Hotel Style:
#11 On the Beach Hotel in Saint-Malo
#21 Romantic Hotel in Saint-Malo
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel Beaufort 3*
Number of rooms: 22
Reservation Options:
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Also Known As:
Beaufort Hotel Saint Malo

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