This hotel has so much going for it, but it lets itself down so badly that I can't recommend guests staying here. We spent 525 euros for a 3 night stay in what can best be described as a down-at-heel, tired old hotel that needs better management.
Starting with the positives: it is situated in a beautiful location, in an historic and impressive building, with extensive gardens. Very much the classic French experience that we were seeking.
But, unfortunately, the negatives far outweigh the positives. Shoddy (but once beautiful) rooms . It was the details like a broken hair dryer, no shower, non-functioning TV and only 5 hangers in the closet that made us angry. At that price it is reasonable to expect to have the basics covered.
Most importantly of all, I felt the owners were taking advantage of us. They would not quote me a rate over the phone, but said a room would be assigned upon arrival. The room that was assigned? The most expensive luxury room, of course, despite the hotel apparently being half empty.
Breakfast costs 11 euro, and is a very basic cold buffet. The breakfast is mandatory, unless you expressly say in advance that you are not wishing to take it the next day. We were charged for one of the days we didn't have breakfast, and indeed on the final day we sat down in the empty dining room and ate the bread out of principle of losing our 22 euros.
I did mention all these issues to the owner of the hotel before making my views public on TripAdvsor. Her response? Nobody, in her experience, wants a shower in a hotel room. And the mandatory breakfast policy is posted, so the mistake was entirely ours.
And finally, her opinion is that the reviews on TripAdvisor are fake, not written by genuine guests.
Unfortunately, that is not true, as I'm sure you will agree.
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- Also Known As:
- Le Valmarin Saint Malo