The location of this hotel cannot be faulted. We stayed in a suite in the newer wing which has rooms that feature contemporary furnishings and decor. Because we booked very last minute our corner suite had no balcony which is disappointing. I also would like to see an iPod dock for listening to music. We were fortunate to have two bathrooms and a separate toilet room which for three meant our daughter could have her own bath which for a teenager is important. The bathroom has a few problems, no conditioner among the toiletries and a wall mounted hair dryer which is difficult with long hair.
The staff in this hotel are either good or bad, no in between! The porter is amazing! Helpful, experienced and friendly! The staff at reception border on rude or just extremely unmotivated. When I went to check in, a younger French girl was extremely put out to have to speak English with me. Then my husband came and spoke to her in French which thawed her somewhat but not much.
We asked if they could make a dinner reservation for us at a place in St. Malo, popular where in Tripadvisor, told a time of 9:15, then called 30 minutes before to be told that the restaurant was not available. Hmmm, why say a time at all then? We ended up at the hotels restaurant, (another story).
On check out, we had an extremely nice young man to help us. Friendly, professional, motivated and happy to switch back and forth from French with my husband to English to me with no problem. While my husband sorted the bill, I noticed that they had a service for posting letters or cards. Our daughter had two postcards to send to friends in the US. I asked the other reception person (same unfriendly young woman as on check in). If I could purchase stamps for two postcards to US. Oh no we don't have stamps for the US, she said and started to walk away.....
What?? So just tell me how much it is for France and let us do a little simple math and add it up for international post! Not rocket science! I was just explaining this concept to her when the helpful young man working with my husband saw the issue and suggested the very same thing to her. Basically, she had NO interested in helping me or solving the very minor problem. There was much Gallic rolling of eyes and shrugging amusing if it wasn't so ridiculous. The stay was once again salvaged by the two male employees at the front,as we had a fantastic farewell and instructions from the porter for our next destination. Maybe they should sack the female employees.......which as a woman myself takes quite a lot to say......
- Official Description (provided by the hotel):
- Ideally located front of the Saint-Malo's Bay, The Grand Hôtel des Thermes is a 5 star hotel with 174 bedrooms, from the standard to the Luxury Suite. It also has 2 restaurants (dietetic and gastronomic) and thalassotherapy & spa services. As guest, you have free access to the indoor swimming pool, as well as sauna, hammam and cardio training area. The hotel's majestic architecture overlooks the sea and the fine sandy beach of Saint-Malo ... more less
- Reservation Options:
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- Also Known As:
- Warwick Hotels Saint Malo
- Warwick Hotel Saint Malo