a great place to relax and i love the emeraude Transat rooms. The Verrierre restaurant, breakfast still terrific. Rooms getting a little worn (try the new building where they have just been redone this winter) great cheerful staff both housekeeping and Verriere restaurant
Was disappointed however in the following things and as I received a form letter from the hotel to relay my comments here they are:
-I reserved (and as a repeat customer). Upon arrival was given a Handicapped room that smelled weird and had a horrible view over the pickup drop off point for tour busses. (No thank you) I was moved...this is not a good idea for people who are repeat customers and have a firm reservation
-Same thing with the Verrierere; not sure if their issue is i arrive solo but with my confirmed dinner reservation a try was to place me in the back (no view) and dark. I said no thank you and was moved right next to the window but with a huge loud group next to me
Suggestions: this hotel seems to have two very different categories of guests; groups and singles/couples. You have two different dining rooms and should be able to sort/accomodate accordingly. This is not the first time as a single I feel I was treated as (less impt) and less of a priority than your groups.
The aqua parc was simply FILTHY dirty. I love this place but please, very dirty and everywhere moldy black stuff at the entrance (and the first hallway to the left) Black particles floating about the water which I was able to move with my foot with a brush you should be able to do even better. Cloudy water... there is definitely improvement here for cleanliness and perhaps monitoring number of people with access at the same time...
the regular pool was fine
and the rooms again are very clean and the staff is great
'thinking of heading to Dinard next time but still very much like it here for the views and great breakfasts
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- Also Known As:
- Warwick Hotels Saint Malo
- Warwick Hotel Saint Malo