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Le Grand Hotel des Thermes Marins de St-Malo
Ranked #9 of 81 Hotels in Saint-Malo
Certificate of Excellence
Paris, France
Level Contributor
68 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
“third time”
4 of 5 bubbles Reviewed June 27, 2012

a great place to relax and i love the emeraude Transat rooms. The Verrierre restaurant, breakfast still terrific. Rooms getting a little worn (try the new building where they have just been redone this winter) great cheerful staff both housekeeping and Verriere restaurant


Was disappointed however in the following things and as I received a form letter from the hotel to relay my comments here they are:
-I reserved (and as a repeat customer). Upon arrival was given a Handicapped room that smelled weird and had a horrible view over the pickup drop off point for tour busses. (No thank you) I was moved...this is not a good idea for people who are repeat customers and have a firm reservation

-Same thing with the Verrierere; not sure if their issue is i arrive solo but with my confirmed dinner reservation a try was to place me in the back (no view) and dark. I said no thank you and was moved right next to the window but with a huge loud group next to me

Suggestions: this hotel seems to have two very different categories of guests; groups and singles/couples. You have two different dining rooms and should be able to sort/accomodate accordingly. This is not the first time as a single I feel I was treated as (less impt) and less of a priority than your groups.

The aqua parc was simply FILTHY dirty. I love this place but please, very dirty and everywhere moldy black stuff at the entrance (and the first hallway to the left) Black particles floating about the water which I was able to move with my foot with a brush you should be able to do even better. Cloudy water... there is definitely improvement here for cleanliness and perhaps monitoring number of people with access at the same time...

the regular pool was fine

and the rooms again are very clean and the staff is great

'thinking of heading to Dinard next time but still very much like it here for the views and great breakfasts

  • Stayed June 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank WTravelGirl50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,584 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (32)
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English first
Jersey, United Kingdom
Level Contributor
53 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
1 of 5 bubbles Reviewed June 8, 2012

We stayed here after realizing few options existed for quality accommodation in St. Malo, and thought we'd book the best of a bad bunch. I really did expect more, though, as the Thermes advertizes itself as a 4 star hotel. Hardly. Front desk staff took a significant amount of time to acknowledge us (and we even just left once after waiting for 5+ minutes) and even took my name down when we asked for an umbrella....something a hotel has never asked me for before.

We had heard some rooms had been updated so we requested a renovated room in our booking. We were disappointed to see that our room was quite dated. After looking online afterward, it seems we did have a renovated room...which makes me not even want to consider how bad the non-renovated rooms are. It was incredibly hot and humid while we stayed there - which is not the Thermes' fault. Unfortunately the A/C was not working and was simply forcing out uncooled air, which made the room very uncomfortably warm.

There are two things I would list as positives: the room was clean, the location was good.

I definitely would not stay here again or recommend this completely overpriced hotel to anyone else. Its glory days are long past. Next time we visit St. Malo, we will stay somewhere outside the town.

  • Stayed June 2012, traveled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
6 Thank AliGSY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antwerp
Level Contributor
91 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
4 of 5 bubbles Reviewed March 29, 2012

When I read that this hotel has been around since the 19th century, I was wary...I thought it might be a relic....but....quite the opposite. The hotel has a feel of the old world charm, but has been renovated, tastefully decorated, and the service is lovely. This hotel is connected with the Thalasso Center of St Malo, so one comes here to take the cure. This is one of the finest cures I have experienced (including it's direct rival, the Dietetique at Quiberon) The treatment rooms are modern, the equipment and pools, state of the art, and the staff, for the most part, outstanding. Many people came for one on one revalidation after injury, but most people come for a cure of "bien etre"...more a prevention cure, and after six days, you look and feel reborn!!!
I opted for the "dietetique" so my dining was carefully calorie controlled. It comes to about 1200 calories a day, and the food is outstanding. Three course meals with fresh seafood (oysters, shrimp,crab, lobster) wonderful fish and the most opulent desserts...all for under 1200 calories. I lost 2 kilos in the six days I was there, but more than that, I returned home healthy, feeling great with amazing energy......I hope to return to this wonderful oasis again soon!!!!!

Room Tip: Ask for a renovated room
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  • Stayed March 2012, traveled solo
    • Value
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Helpful?
2 Thank JoyL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris, France
Level Contributor
124 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
4 of 5 bubbles Reviewed February 24, 2012

I stayed six days alone for a week of spa,sports and diet during French school vacation.
My renovated room -572- was a very nicely decorated single with a balcony facing south. Quiet, clean, good bed, good lighting,TV channels in many languages. Bathroom on the small side but nice. Towels are like sand paper not up to par at all.
When the Tv went out because of a blown fuse they sent a person immediately and lent me another room until it was repaired because I wanted to watch a specific program.

The restaurant -verrière- is ugly and in need of a new decor but service is pleasant and prompt, the low-cal menu is perfect and changes are easy. many kids in the restaurant but it's the name of the game during recess. Wonderful female maitre d', the others are just average.

The spa was unequal: all the water therapies are wonderful but the massages vary from great to awful although they are performed by physical therapists, the aquatic training -piscine detente area-is badly managed by uncaring and unprofessional swimming teachers . the aquatonic space is dated and in need of renovation, staff has no name tags .

All in all a good stay with room for improvements.

  • Stayed February 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank eisette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martigny-Croix, Switzerland
Level Contributor
49 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed February 24, 2012

This was my second week-long stay while taking a "cure." Two years ago I stayed in Room 330 on the beach side. I slept so well and the view was breath-taking so I asked for the same room again and was told it was reserved for me. Upon checking into the room, the smell of cigarette smoke was so overpowering that I requested a similar room and was given 334 which had the same layout and view but unfortunately was right above the pump/generator for purifying the water. That made sleep difficult as the noise and vibration never ceased 24/7. I will ask for 330 again but for someone to make sure no smoker was in the room before me.

The food is wonderful (for the diet plan) but the one problem that I faced was lack of good strong wifi connection. The same problem existed in 2010 and I would have thought that by now that would have been corrected. Wifi should be available in all rooms at all times, especially when one is paying thousand of Euros to stay there.

Room Tip: Stay away from 334 because of the pump/generator noise and vibration
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  • Stayed February 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Beaupeep99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Blandford
Level Contributor
25 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed September 26, 2011

This was our 15th stay at the Grand Thermes and as usual it was excellent, this time we had room 164 facing south but it had a very pleasant balcony which we used for drinks in the evening. Food in La Verriere was once more excellent and the service a pleasure. This is a hotel that both my wife and I would fully recommend to anyone who likes old world standards

  • Stayed September 2011, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank continental_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
61 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
2 of 5 bubbles Reviewed August 13, 2011

Overall Comments: Very Strange Hotel

Room: In need of update…no air conditioning, small bathroom, uncomfortable bed.

Location: Right on the beach, but quite a walk (30 mins) to the town centre.

Facilities: Large Spa, but a little strange like some kind of underground clinic for geriatrics! Other facilities okay, gym etc.

Food: Did not eat here so no comment

Service: Surly to say the least!

Parking: On site private parking under the hotel.

  • Stayed June 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank FoodJunkie66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Le Grand Hotel des Thermes Marins de St-Malo

Property: Le Grand Hotel des Thermes Marins de St-Malo
Address: 100 boulevard Hebert | Grande Plage du Sillon, 35417, Saint-Malo, France
Location: France > Brittany > Ille-et-Vilaine > Saint-Malo
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Luxury Hotel in Saint-Malo
#5 On the Beach Hotel in Saint-Malo
#12 Family Hotel in Saint-Malo
#13 Romantic Hotel in Saint-Malo
#13 Business Hotel in Saint-Malo
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Le Grand Hotel des Thermes Marins de St-Malo 5*
Number of rooms: 174
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Also Known As:
Warwick Hotels Saint Malo
Warwick Hotel Saint Malo

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