Sad to say, we never arrived at the Hotel Elizabeth due to exceptional circumstances with our vehicle, but I would like to share my experience with the receptionist as a warning to other travellers. Our vehicle came off the road before we made it to Saint Malo, and even though things were stressful I did try and cancel my booking via a well known online booking company. Obviously with a 1000 things going on in my head I failed to do this properly. My mistake! However at midnight in a hotel hundreds of miles from where I wanted to be my phone rang and a woman from the Hotel Elizabeth started to scream at me that I was not there. I told her that we had been in an accident, that I thought I'd cancelled, that I was sorry. All she could do is literally scream at me and tell me that she was going to charge me anyway. Obviously she is within her right to do this as I failed to cancel my booking, but a phone call at midnight was not a nice way to be communicated with. Her English was good enough to insult me and take my money, but not good enough to accept my explanation or my apology.
- Official Description (provided by the hotel):
- Hotel Elizabeth, situated inside the old walls of Saint-Malo's fortress, offers 17 rooms in 2 buildings. In the house, "Les Armateurs", built in the early XVIIth century, and one of the oldest preserved buildings in the Walled-City, you will find the 10 superior en-suite bedrooms, the reception lounge and the breakfast room down in the stone-walled cellar. In the house "Les Skippers", 50 metres further, you will find the 7 regular bedrooms. ... more less
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- Also Known As:
- Elizabeth Hotel Saint Malo