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“Perfect”
Review of Hotel Bristol

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Hotel Bristol
Ranked #2 of 32 Hotels in Pau
Certificate of Excellence
Reviewed September 8, 2013

After trying a number of hotels around Paul, our team always stay in the Bristol for our business trip. Location is perfect in the centre of town, with bars and restaurant a short walk away. The rooms are large and clean. Quality and price are perfect in this range, but for me what really stands out is the personal quality of the service you receive from the owners. I travel a lot and the attention and service you get in the Bristol is unique. Highly recommended.

  • Stayed: September 2013, traveled on business
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Thank CCP997
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelBristol64, Propriétaire at Hotel Bristol, responded to this reviewResponded October 1, 2013

dear Mrs.

We are very honored to know that we make your stay in Pau as pleasant as possible.

I think the hotel work comes down to it, it is a pleasure for us to welcome our guests with the maximum possible attention.

A big thank you to know the quality of our home.

Certainly very soon and good luck.

Regards

Michèle et Charles Fernandes

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62 - 68 of 390 reviews

Reviewed September 2, 2013

it is hard to fault this hotel. our room was very large, airy and incredibly clean and quiet on the top floor of the hotel which has a handy lift in it.
the hotel manager could not have been more helpful and he and his wife always seems friendly keen and welcoming.
comfortable bed, incredibly quiet room, spotlessly clean
this hotel is superbly positioned in the middle of Pau which is a beautiful small city near the Pyrenees.
the only fault I found in it, and that if I want to be picky as it is very difficult to fault this hotel, is the lack of clock in the room to tell the time during the night.
I can highly recommend this hotel

  • Stayed: September 2013, traveled as a couple
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Thank Claire C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelBristol64, Propriétaire at Hotel Bristol, responded to this reviewResponded October 1, 2013

We are delighted that our house had been entirely satisfactory, even if it lacks a little clock!.
A big thank you for all your kindness and all the compliments that are a great reward for us.

We will always happy to receive you may be at an upcoming trip to Europe

Yours.

Michèle et Charles Fernandes

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Reviewed August 29, 2013

This was the most pleasant, comfortable hotel on our trip. The manager was charming, gracious, welcoming, enjoyed visiting in multiple languages, and even insisted we borrow his umbrella one day when it was raining. The hotel is beautifully maintained, has convenient courtyard parking, and very nice breakfasts. We highly recommend!

  • Stayed: July 2013, traveled with family
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Thank Dwain W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelBristol64, Propriétaire at Hotel Bristol, responded to this reviewResponded October 1, 2013

What an honor for us to know that our house has attracted so much.

Thank you for all the compliments that strengthen us in our hotel work.

Maybe next year in our beautiful region.

Good luck and thank you again for your kindness.
Regards

Michèle et Charles Fernandes

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Reviewed August 11, 2013

I always chose the Bristol for my professional short stays in Pau and it is just perfect at this price point : very central, good bedding, clean and nicely decorated rooms, and the people are very welcoming and helpful. Highly recommended !

  • Stayed: July 2013, traveled on business
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Thank Robin v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelBristol64, Propriétaire at Hotel Bristol, responded to this reviewResponded August 31, 2013

Dir Sir,

Thank you very much for taking the time to put some kind comments also on our house.
 
We always happy to receive you.
 
So we tell you soon and thank you for your loyalty.
 
Cordially.

Michèle and Charles Fernandes

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Reviewed July 26, 2013

I spent two nights at the hotel , with my daughter and her friend who had just completed 6 months at school in France. We had to organise for excess luggage to be sent to Australia and had problems with the company involved, but the staff at the hotel couldn't have been more helpful or accommodating. The rooms were lovely, spacious and clean , with a boutique hotel style.
The location in Pau is fabulous.I would highly recommend staying here.

  • Stayed: June 2013, traveled with family
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Thank Bridget W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelBristol64, Propriétaire at Hotel Bristol, responded to this reviewResponded August 7, 2013

Dear Madam.

Thank you very much for taking the time to put all these compliments that strengthen us in our work every day.
We hope that your luggage is all well reached its destination and all the inconveniences will not spoil your stay in Pau.

Hoping to see you at an upcoming trip to Europe.
Wishing you a very good luck and thank you for your kindness.

Sincerely,

Michèle and Charles Fernandes

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Reviewed July 16, 2013

intransigeant with the price negotiation, courtyard parking offered as a god-sent facility, ugly communal spaces. rooms OK attempting to impress with poor decorative innovations. minimum existence of facilities: bars, coffee-parlour, vistas and so on. Pau is a town perched in a palatial way. very humid in mid-July, overpriced and vitesse-driven in the successful joints. worth a visit. better hotels can be found at a lesser price.

  • Stayed: July 2013, traveled as a couple
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Thank Bardangas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelBristol64, Gérant at Hotel Bristol, responded to this reviewResponded July 21, 2013

Dear Sir,

I leave everyone to form an opinion about your criticism, going to see your other contributions.
Know Sir that we are listening to and serving our guests, to the growing evidence of positive reviews.
Sorry for not being able to satisfy you.

Please accept our best regards.

Charles and Michele Fernandes

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Reviewed July 9, 2013

Seeing this rated as the no. 1 hotel in Pau, perhaps my expectations were unduly high. My stay there was not a disaster but there were several problems:
- my wife booked the room and says she was told it was €80/night. I was a bit surprised therefore to find it was €92. Even so it had no view. Also this excludes breakfast, so overall I paid €103. The breakfast was OK. Annoyingly, they had rooms available for €76 but failed to mention that. My wife's French is excellent so I don't think there were any misunderstandings. My advice is to be sure what the cost of the room is when you book, and that it is the price you want to pay.
- no problems with the room or the bed, except that the bed comes with all sorts of throws, cushions, etc. - that's fine but you must turn down the bed yourself, it seems, and make a big pile on the floor of all the extra stuff. Not difficult, but it seems a bit gauche.
- the washbasin in the bathroom had no way of stopping the water flowing out, so no way of filling the basin. No overflow either. So you must wash/shave under running water only. or in the bath I suppose.
- I hung a "do not disturb" notice on the door, and locked it on the inside, but this did not stop the chambermaid from unlocking it and bursting in at 9am. Fortunately I was dressed!

None of these are showstoppers but they did detract somewhat from the experience. The hotel seems to attract mainly business travellers. However it is quite central and has parking, so may well be worth trying if you are touring the area.

  • Stayed: June 2013, traveled solo
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Thank penninewalker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelBristol64, Gérant at Hotel Bristol, responded to this reviewResponded July 21, 2013

Dear Sir,

We accept your feedback that we want to bring some adjustments.
Your wife booked the room in the morning to the evening and by phone.
We offered her our availability, ie a second floor room (205) at a price 92 € + 11 € breakfast.
It is impossible as you say a 80 € room in a house as this rate does not exist (evidence of our prices displayed on our website, in the rooms, reception and outer panel).

Sorry Sir, if you have not enjoyed our decor. It is not difficult, it seems to me to arrange pillows in the closet.

By cons, we apologize for the error which occurred on the maid to bother you.

Sorry Sir if our hotel have not fully satify you.

Sincerely,

Charles and Michele Fernandes

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Bristol

Address: 3 rue Gambetta, 64000 Pau, Communaute d'Agglomeration Pau-Pyrenees, France
Phone Number:
Location: France > Nouvelle-Aquitaine > Pyrenees-Atlantiques > Bearn-Basque Country > Communaute d'Agglomeration Pau-Pyrenees > Pau
Amenities:
Free High Speed Internet ( WiFi ) Free Parking
Hotel Style:
#2 Family Hotel in Pau
#3 Business Hotel in Pau
Price Range: $92 - $113 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Bristol 3*
Number of rooms: 22
Official Description (provided by the hotel):
Welcome to the 3-star Hotel Bristol. This 19th-century building, which was formerly the property of the Betharram Fathers, then of the bishopric in 1851, became a hotel in 1903. The hotel has been completely renovated since July 2006. Enjoying a central location in Pau, the hotel features 24 spacious soundproof bedrooms, equipped with telephone, free WIFI access, TV flat screen, TNT, canal+ and cable. ... more   less 
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Also Known As:
Bristol Hotel Pau

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