We visited the festival Estivoc and chose this restaurant as my sister is a vegetarian so she could have a choice of pizzas or a veggie pasta, also because we were hungry and wanted to see a particular band so didn't have a lot of time to eat. The waiting staff were ok but there was a harridan of a woman lurking in the doorway, sullen faced and very unwelcoming. We sat outside and our pizzas turned up, burnt black all around the edges. I said to the waiter they were a bit burnt and he replied " oui, nos excuses " ( yes, our apologies ) We did look around and saw that most were being served like that so rather than make a fuss and be late for the band ( which we should have done ) and return the pizzas, we ate them but left the outside burnt bits - silly move ! My husband assembled the burnt bits at the end of the meal and actually made one whole pizza out of them so when we'd finished, we called the waiter over and said we'd ordered 2 pizzas but had in fact only been able to eat one as the rest was burnt ( see photo ! ) He tried to take the plates but my husband asked to speak to the manager, The woman returned and we explained again why we were not happy. She took the plates without a word and left us. We asked for the bill and she grunted " a la caisse" ( at the till ). We again asked for the bill and were eventually brought it. We pointed out very politely that we had only had in effect one pizza so could they reduce the bill. At this point an incredibly rude man came out shouting at us and said all the pizzas were cooked like that as if they weren't burnt, they were not cooked properly ! We couldn't believe it and tried to politely reason with him but he just shouted over us and became more and more loud and angry. Outside, people were now being served with non burnt pizzas so were they uncooked ??? We should have paid for just the one but as we didn't know what our position would be, we were bullied into paying for the lot, inedible though it was. Terrible food and outrageously bad customer service. We really felt ripped off and bullied. DO NOT EAT AT THIS RESTAURANT UNLESS YOU LIKE BURNT FOOD AND RUDENESS !!!!!
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