Run, don't walk away from this hotel! I booked 2 rooms at this hotel, one for my husband and me and the other for a friend. My husband became injured on the trip and had to fly home the day we arrived here. Upon arrival at the hotel, I explained my situation and asked if there was any way we could have just one room for 5 days instead of 2. Pascal Lombard, the manager, replied "What do you expect me to do about it" not I am sorry, not one bit of compassion or humanity only concern for the money. He also said he could do nothing about it as we had booked through Splendia. I called Splendia and warned them that he would be rude. They called me back and said that he was, in fact, rude as rude as he had been to us and refused to budge. We were stuck with 2 rooms for 5 days and that was it. I understand the hotel's position, but I hoped that Lombard would have been a decent enough person to say that he would TRY to rent the extra room and if not we would be responsible or at least offer to give us a discount or throw in breakfast. Instead of making any effort to help, he was just a nasty person. When we accepted our fate and unpacked, I went upstairs to ask for wine glasses and ice and I was told we could not have any unless we bought the wine from them! Additionally, when my friend went to ask for ice the next day, she was told we already got some. We felt like we were in prison rather than on a vacation. I booked this hotel based on a picture of the pool where I had hoped we could relax for a few days. Little did I know. Pascal Lombard and his equally unfriendly front desk woman could use some lessons in hotel hospitality.
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- Also Known As:
- Les Glycines Hotel
- Hotel Les Glycines France/Les Eyzies-De-Tayac-Sireuil