I contacted Barbara G. in mid-July with requested dates in mid-October for this unit. She responded advising the posted rate information was incorrect. She quoted me a higher price which I accepted. On September 22 I contacted her to let her know my husband was admitted to the hospital with a life threatening heart infection which prevented him from flying. He was released two days later with a misdiagnosis. Three days later he was back in ICU with fever and infection of the heart. I contacted Barbara G. again to let her know the situation. No response. I contacted TripAdvisor Customer Service and explained the situation. The representative I spoke with assured me that my deposit AND rental fee would be returned. Just for the record, I have only received the deposit fee. I contacted TripAdvisor Rentals Support again and received the following response—“As you cancelled the booking, cancellation terms applied, so you lost the entire amount of the booking less the damage deposit. We asked the owner if she was willing to refund you the entire amount; however it was in her right to refuse and keep the money.”
Needless to say I am VERY disappointed! The owner of the apartment we were going to rent should be ashamed of herself. I tried contacting her several times prior to what would have been our departure to advise her that my husband was back in the hospital. She never responded to any of my emails. Heartless is all I can say about Barbara G.
Me and a few friends went to Biarritz for Wheels & Waves and were fortunate to find this super cool house in front of the Grande Plage and a minute from the center of Biarritz. The house is something you would find in Miami. It is spacious and has everything you need. Alois, who received us etc..., was incredibly helpful. If you want a cool house in Biarritz, look no further !
Fabulous place to stay! Amazing view of the beach, surf and sunsets. I went to Biarritz with my Family and we were all delighted with the accommodation. Lots of great restaurants within walking distance. Would highly recommend staying here.