This hotel is architecturally very beautiful (completed updated french country mansion) and the room are small, but pretty with nice bathrooms. Unfortunately, the hotel owner was very rude and made my wife and me feel uncomfortable for the evening that we stayed before cutting our stay short. Room rate was approx. 230 EUR.
I booked the hotel several months prior because I was looking for a luxurious boutique hotel in Biarritz with air conditioning and parking. To be sure that the hotel had both, I called to confirm and made a reservation over the telephone instead of just booking on line. The woman (an employee who apparently is not a family member) I spoke with assured me there was air conditioning. Nevertheless, the night we checked in we discovered that there was no air conditioning, but rather, a "climatization" feature in each room by which cool mist comes down from the dry wall ceiling. The day we arrived was on one of the hottest days in Biarritz of the entire summer. I explained to the owner that we were going to switch hotels because there was no air conditioning, as was confirmed over the telephone. She told us we were free to do what we choose, but we would not be refunded our 1 night deposit because they wouldn't be able to sell the room that night since it was already dinner time. When I explained that I did not think this was fair, the owner did not even apologize or accept any responsibility for the miscommunication and told me that there was nothing more to discuss. She said they had one room with air conditioning, but it wouldn't be available until the second night, but we would have to pay 15 EUR per night more. She said something to the fact that the temperature would be X degrees that evening and that would be plenty cool enough to to sleep. Consequently, given that we had spent 230 EUR that we did not want to eat, we stayed the evening and moved out the next morning.
What was interesting is that the hotel was owned and operated by a couple and there son (probably around 20 years old). The father and the brother, who initially checked us in were very sympathetic and friendly, but when it came time to discuss the return of the deposit, they had the wife/mother speak to me and she was the person who was rude and made us feel uncomfortable.
Bottom line, if you don't need air conditioning, the hotel is really nice. Unfortunately, since my wife works in the hospitality business, we can't ignore the guest service, especially when you are paying as much as we were for a room. Consequently, we would never stay at the hotel again.
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- Also Known As:
- Hotel Saint Julien